Read the reviews, they say it all. But i'm adding a few cents just to give the reviews an up-date and paint the picture for anyone on the fence or new to the process or perhaps that would be more comfortable with larger shop etc... The bottom line is that Scott and Carrie (Sp?) and their team are top notch. They know and love their business, clearly have a passion for it and for customer service. Sure, you can go elsewhere and get your windows darkened by some less experienced person doing the install than the person that owns the business, but here, it's hands on. And, it's all they do so this isn't a revenue stream next to car audio, it's the one and only thing they do and they do it well.
Here's the story:
Bought new car, need tint to keep interior cooler, but mostly because it makes the exterior look cooler :-) and helps conceal interior belongings etc. Looked around and found a few businesses. Scott replied to my online inquiry with a prompt call (seems to do most admin work in AM and then later PM, focusing on installs during the day as he is very hands on.) Had a great call and got the estimate. Slightly more than I wanted to pay, but knew from the reviews i'd be getting great product, advice and service.
They were able to get me in the next day since I was flexible and willing to drop the car for the day. Same afternoon I shopped/heard back from some other shops on quotes; less $ but something seemed to be missing, it was the personality and personal touch.
Dropped car at 9 or 9:30am, they worked it in to the other appointments for the day and called me at 2pm. I couldn't make it until nearly 4 which they were fine with and were cleaning and closing up for the day.
When I arrived another customer was enjoying the day sitting on the customer patio, reading the paper while his 5-series got the treatment. Home based shop is super clean, very simple. Scott gave me the lowdown on films, didn't try to upsell me but did present the solutions, benefits and costs (on a future car, if needed, i'll go all out...the infrared demo of films made me an instant believer.)
About 11am, Scott called to confirm that I was settled on the right light transmittance % before starting work. I had been considering two different films on the front windows. This level of confirmation, checking in and service was fantastic. He also wanted to point out that my rear defroster stripes had been scraped off in some places (this was a low mileage used car and we figured someone had done a bad move removing some stickers or something...unfortunate, but thankful he caught it and point it out.)
On pickup, the car looked great, they pointed out various imperfections in the glass on both interior and exterior. Nothing major, but sure belayed confidence in their integrity, attention to detail and overall desire for customer satisfaction.
Drove out happy and content and the film looks great. I've had windows done at least half a dozen times and this was the first time I had nearly zero bubbles and especially haze as the water dried from install.
Wonderful job, i'll be back and THANK YOU for the great service and product/result! read more