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    Sun Ray Fire & Security

    1.8 (5 reviews)
    Closed • Closed

    Services - Sun Ray Fire & Security

    Security system installation

    Security system repair

    Security monitoring services

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    Ask the Community - Sun Ray Fire & Security

    XFINITY

    XFINITY

    (41 reviews)

    I went in a year ago for internet service and they were offering a promotion for 5 years for 55 a…read moremonth. I let them know at the time that I had been a previous customer and they said because I had been without service for nearly a year with them that I was coming in as a new customer so I would get the full promotion. I agreed. Well fast forward to this year and I just got charged 85 for this month. I called and she was saying I was a customer since 2021 and the promotion ended. So I tried going to the store and he told me that I was only signed up for one year of the price of 55. That is not what I was told when I originally signed up. So I called them back and asked for a supervisor and the best she could do was 55 a month for 1 year. I took it as it gives me one year to figure out what to do next, but she could never tell me why they couldn't honor the original agreement I had with them. The best she could do is 1 year at 55. I'm still hoping I can find the original paperwork. If so I might get a lawyer. Basically I felt lied to and they could not honor the original program even though it was all over the place in the store when I went in a year ago. I feel like it was just a gimmick to get you in and then the price gauge you the next year. Really bad business practice. But large corporations done care as your just a number and they'll sucker someone else, plus the fact that they're aren't many choices for internet where I live. Capitalism at it's finest.

    The price has almost tripled over the past year and I was never notified of these changes until it…read moreshowed up in my bill. On 3 separate instances, I've had appointments with technicians, only for them to completely no-show. Another time, my internet went out completely, and the agent who I was speaking to was more interested in trying to convince me to buy an Xfinity phone plan than in helping me solve the issue. It's a completely untrustworthy company.

    Sun Ray Fire & Security - securitysystems - Updated October 2026

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