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    Sun Haven Guesthouse

    5.0 (1 review)

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    14 years ago

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    Balincourt Guest House - Balincourt guesthouse

    Balincourt Guest House

    3.0(2 reviews)
    1.6 mi

    We had a very nice stay in these Guest House. Staff was super friendly. Our room was very cosy and…read moreclean. Breakfast was fresh cooked and in a good quality.

    Was a lovely guesthouse, nice and clean, nice comfy beds etc…read more. I booked on booking.com, when asked for extra requests, I asked for extra towels as I was meeting my partner after he had had a hard day at work and I didn't want him to have to use the same towel the next day, This didn't happen although the guesthouse wrote back to me telling me my request would be fine?! We didn't get those extra towels. This wasn't such i big deal so I shrugged it off. The next morning we went down for breakfast which was already paid for as part of the £100 deal bed a breakfast, we ordered from the waitress 2 all day breakfasts, we sat there over an hour drinking coffee a, we went outside while waiting where one of the other guests asked us if we have got our breakfast yet!? strange question but we said no we are still waiting. So we went back in and sat there discussing our day when my partner noticed they had closed the kitchen! The manager came into the dining room and was talking to another couple who were still in the dining room, we sat there thinking he would finish talking and come over to us soon to ask if everything was ok as expected, he didn't he just kept on talking to the other guests, I got the feeling he was ignoring us, We were offended and just left the the dining room to pack and leave, my parter went back in to give in the room key, My partner went to talk to the manager but the man just was still talking about how he want to change this and that in the hotel with the other guests, So my partner interrupted him letting him know we hadn't had breakfast, his reply was "yeah I know it the new girls fault we couldn't get our usual staff in, He the gave my partner his card and said when you come again we will sort you a discount out REALLY...GO AGAIN...The man was rude and ignorant.What a bad start to a day and way to make you guests feel welcome. I felt we had been discriminated against with no explanation why?

    Sun Haven Guesthouse - guesthouses - Updated May 2026

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