I been a guest at Marriott for over 40 years. Marriott never disappoints wherever I stay. The…read moreBournemouth Marriott is truly a wonderful experience. Our room was spotless and quiet. What a great view as well! The staff was outstanding in all aspects. The front desk lady that checked us in was one of the best I have ever had. The breakfast was very nice. I plan to return to this Marriott whenever in the UK, as it rates as one of my favorites. I highly recommend this hotel.

am a professor in the hospitality industry and frequent traveler. Although I love to stay at a…read morevariety of types of properties and have no particular allegiance to a hotel group or chain, when I look for consistent, reliable, and top-tier accommodations and service, I often look to Marriott. However, on my most recent trip to the Bournemouth High-cliff Marriott Hotel, I will revisit my perception of the chain. Let me describe some of the things I encountered during my stay from July 11-15, 2023 for your consideration before booking: 1. I arrived at 10:30 pm after a full 21 hours of travel to find no food. No room service, no open restaurant (the website said the it was open until 1am), no convenience store of food. Nothing, Nada, Nope. There were no options close by either. The desk staff suggested a Dominoes Pizza by using the "food apps." Eventually, I did have to CALL the pizza chain for dinner and had it delivered to my room. Top drawer. 2. I also arrived to find the "please excuse our mess" for renovations occurring at the hotel which was not advertised on the web, nor was I alerted to this prior to arrival as I might otherwise expect. Bad form. 3. The website also lists a business center. It is a computer in a closet. Nobody seems to know how to turn it on or work it either. No printer. They offer to print at the front desk in limited quantities, but an hour after my request, they were "still working at it...." I know most people travel with their laptops now and I would have brought mine too, but I had hoped to only be on the computer an hour to polish a business presentation, so it seems like a good idea to forgo my 16l laptop for the trip. I wish I had made different decisions. 4. Speaking of technology, the room's internet required that I sign into my device anytime it had not been used for more than 15 min or so. It would also charge me 1.5 gbp for a speed that would do more than email and charge me each time I resigned in. Although these charges were later removed, it was a major inconvenience and hassle. The faster internet is also not stream-worthy, so don't even try. 5. The front desk staff doesn't seem to know the hotel, the amenities, the surrounding area, nor do they seem empowered or interested in learning. People could not direct me to tourism, restaurants, business services (given the limitations of the hotel) or even the nearest cup of coffee. I think management needs some training too (see #7) 6. My room had its own issues too. A) The noise levels starting at 10pm far exceed what anyone might expect. The club underneath the hotel gets going with bass booms about 10 and just grows in popularity through about 2am. The party really gets going around 11:30 with festive frat boys drunk cursing, sexist catcalls, and despite the slurring, can easily be discerned by sheer volume and proximity. If the site allows, I have posted recordings from my bed and the window. When I reported it at midnight, they said they would "shut it down", which was not my goal, but it was still going two hours later and I borrowed some noise cancelling headphones from a friend on the 4th floor to get some sleep. They never once offered to move my room (which was my goal). B)The "internet" tv basically means YouTube and Bluetooth, so you are stuck with mostly BBC channels in the room and the ability to connect your device for MUSIC only...you cannot broadcast or screen share. No apps, no movie channels or what you might hope for in a hotel at this price point. Again, not a big deal if they did not characterize it otherwise. C) Drafty, which is too be expected, but not in JULY and with just a 2 degree variability for guests to control themselves in room. Bring pants and a sweater AND shorts and a tank top no matter what season. 7. At this juncture you might be asking why I had not contacted a manager. However, on the second night and after the continued noise issues, I did speak with manager Theresa who was a lovely woman who said she was grateful for me bring these to her attention and that she would look at the bill. Later I found out she took off a whopping 46 gpa on over a 1200 stay. Really? That is your effort to compensate me for this 2 star hotel stay? I promised her I would write this review. I am also sure she told the whole staff, based on the "attitude" I perceived from everyone on my last day. So, that is the review I promised her and my husband who had to put up with my venting. My mom always said that I should say something positive, so the housekeeping staff were amazing, the views of the beach and ocean impeccable and the carpet was well designed and matched the drapes. So disappointed. Corey -- Corey W. Johnson, Ph.D. (he/him/his)

We spent one night here in August to celebrate my birthday and what a great place to stay. Close to…read morethe centre of Bournemouth near the beach and the pier. We parked the car in the hotel car park - ask the reception to open the barrier for you. Great room with a view of the sea and good bar with half price cocktails from 5 til 7. We had dinner in the restaurant which was really good and the staff were great. Breakfast was also good and again the service was excellent. This was the first hotel in Bournemouth opened in 1812 and is still providing a comfortable and welcoming experience. Definitely recommend.

Friendly and helpful staff who went out of their way to help us. Excellent location situated close…read moreto the sea front, the Russell-Cotes Museum and other amenities. The breakfast was just about the best we've ever had from any hotel full English if you wanted (though I woiuld like to have seen a vegetarian option) or continental and the most fantastic selection of cereals, fruit, yoghurts, juices and even nuts. Rooms were clean and we also had access to a jacuzzi an a gym. We had a very pleasant stay here and if we come back to Bournemouth we'll stay here again.

I recently booked at the Hilton which I had to cancel. Due to a technical glitch, my reservation…read morewasn't canceled. I explained what happened and although I didn't receive any services, I had paid in full for 5 nights. They refused to refund my money. I would understand if the hotel was fully booked and my reservation prevented other people from booking. But that was not the case. Also since I didn't stay there and I received no services, they would have compromised and give me a partial refund. No one had to clean the room and I dint have the complimentary breakfast. I paid full price for NOTHING! I personally would stay at the Marriott. It is right on the water overlooking the ocean and the service was outstanding.

While competent in terms of hotel basics, I'm giving this place one star. First, my daughter's…read moreiPhone earphones disappeared from our room between the time when we left for breakfast and when we came back from breakfast - when the room was cleaned. Clearly this was a case of employee theft. And yet the hotel did nothing about it when I brought it to their attention. Second, the hotel is very clearly unfriendly to children. The various rules on the restaurants, rooftop lounge, pool and gym basically mean that children can't do anything in the hotel outside of stay in the room. Third, the staff at the rooftop bar acted like they were doing me a favor by serving me, and were insufferably arrogant. All in all, a sufficiently unpleasant experience that I won't be back.

I booked it through the usually reliable Rates-to-Go site, but unlike them I would not recommend…read moreit. On arrival, I was offered a room upgrade for extra money, and when I saw my own room I could see why! Also they charge £5 for parking. My room was old-fashioned, oddly shaped, had no view whatsoever, and was vaguely grubby. The breakfasts were very ordinary. On the other hand, the location is superb, being 5 minutes' walk from the seafront, the ornamental park, and other attractions.

My partner and I booked this hotel as a cheap place to stay for 4 nights while we visit family…read more We weren't expecting 5 star luxury, but this hotel doesn't even meet the expected standard to remain open. Upon arrival staff seemed nice and friendly, but don't be fooled. Our first shock came as we were requested to leave a £50 deposit which was never mentioned to us before booking, nor is this mentioned in the T&C's on their website. We were assured thai would be refunded to us on Friday morning. We walked into our room, and it was basic.. What we were expecting. However we were not expecting everything else that came with it. The Musty smell as soon as we entered the room. The smell of Marijuana as we entered into the hotel hallways - not to the staff's care or surprise. The smokers, drug addicts and ex convicts lining the entrance way. Beside the smell, the first thing to catch my eye in the room was all the crusty marks and stains in the carpet, shortly followed by the walls being smothered all over in disgusting stains, including what appeared to be dried blood, disgusting and not good enough for paying guests to sleep under. The following day the disgust continued, I went around the room with a wet wipe as I usually do as my partner is allergic to dust. This usually only takes one wet wipe to get the remaining tiny pieces of dust. At this hotel, this took my 5 wet wipes before I had to give up as there was too much to clean. My cleaning also had to continue onto the radiator which had disgusting food, grease, blood and god knows what else stained all over it. After cleaning I thought I may sit down and have a nice cup of tea and relax...as much as i could in our disgusting room. However I came to make the tea and found myself having to press the button on the kettle about 50 times before it would actually stay on. Moving onto the bathroom, which I was expecting to be somewhat better. However boy was i wrong A plug that didn't pop up so i had to prise it up with a knife to actually get the water to drain out. Cracks on multiple tiles with mould all over the floor grout - a health and safety hazard. You'll find more videos and photos of our room attached in this google drive folder: After the state of our room I didn't think our stay could get any worse. One day during our stay we had to take care of my partner's 6 year old brother. This was a particularly cold day so my partner brought her brother back to the hotel in order to get out of the freezing cold as he is only a little boy and to have a bit of lunch, this was also as my partner has sensory issues and mental health difficulties and thus needed a place of her own to be in her own environment for a little while. When they walked into the lobby, the gentlemen who appeared to be the manager said to my partner that she cannot take her 6 year old brother up to the room as he "he may be carrying drugs", which is ridiculous, there are people in the hotel with drugs, the smell of weed is unmissable, I suggest the management deal with this first. This continued and the manager put my partner in a heightened emotional state, she has troubles with emotional regulation, if while this was happening she had been left on her own then she could very well have hurt herself. Because of this I had to return to the hotel. At this point I took my partner and her brother upstairs for two reasons, my partner really needed to be in her own environment so that she could calm down, this was not going to happen in the lobby, especially with the type of people there. And that I wasn't going to leave the 6 year old boy in the lobby alone as the druggies, ex-convicts and prostitutes wandered around him. I asked the Manager what he would like me to do, leave the 6 year old alone with the druggies to leave my partner in the room alone to kill herself, he did not seem understanding at all of the situation just repeating that they could stay in the lobby, I again explained to him why this was not possible, he again seemed to ignore me. The manager then threatened that this "incident will only be reflected in the deposit" On the day of check out, I asked the manager how much of my deposit I would be getting, he replied that the boy would have to be charged. I again asked him what he would do in my situation. As I was explaining the issues and then also bringing up the disgusting nature of the room he seemed to ignore me and was looking at his computer and phones. He kept trying to butt into my explanation of things, I kindly asked that he listen to what I had to say and let me speak, he continued to butt in. At this point the manager refused to listen to me saying that he didn't want to listen to me and that I should put it all in an email, I explained to him that I would like to be listened to, he kept telling me to just put it all in an email. I then requested that my deposit be returned and that I receive a refund as well To which the reply was we'll see and that I am only making

Hotel has kept its retro charm. Great location and price. No complaints regarding the look of the…read morehotel or rooms. The only complaint is the amount of noise - staff and guests. I moved rooms due to the neighboring rooms. The walls are "thin" in all directions. The second room was void of guest noises due to its location but next store staff/utility room was consistently noisy up to about midnight. That's when everyone became quiet. Overall A-.

Just love this hotel, it's been a regular during my time in Bournemouth…read more A art deco themed hotel, although I've never stayed have been told by friends Ms family that do that it's good value considering location and amenities I use the hotel for a meeting place and also for the restaurant and brasserie - the food is always excellent and the staff very attentive In the Summer, and if it's nice on. Sunday they often organise "Pool" events with food, a DJ and use of the pool for a set price

Stayed at this hotel for my hen do. It was a great find!…read moreThey were very helpful before and when we arrived. They put us all up in triple rooms right at the top.Good we were all together and not annoying other people. It's walkable to town,but if you're in your heels i'd grab a cab. I thought for the price we were paying it was going to be awful, we were on a budget. But i was very pleasantly suprised! My friend returned with her boyfriend month after. She said again it was really good. I would def stay here again the next time i go down. x

The person who gave this place 5 stars must be the Manager!!…read more My room is freezing, gloomy (no main light just two yellowed light bedside lamps to light the room - see picture), with no view (unless a brick wall counts - see picture). I had to lug my heavy case over several sets of stairs to get to my room so it's not accessibly friendly!! The room has too many beds so I can't even get to one side of one of the beds (see photo) The bar is closed ....

It had been only a little over 24hrs. after booking when I tried to cancel the reservation for a…read morevery important reason. I could not get a refund, a credit, and when I clicked on several days for various months to "amend date/time" all were already mysterious booked. It is completely unprofessional to let customers, especially traveling from overseas like me ose that kind of money.

I have spent wekend in Montague Hotel and I have to say it was the best hotel I ever stayed…read more My double room was clean and well equipped, bed very comfy, however there could be left some guides etc, for example info leaflet with reception number. I had tasty full english breakfast delivered to my room by gorgeous maid:) Overall very friendly staff, cleanliness on tip top. I will stay in this hotel on my next visit in Bornemouth

Went for a coffee with my wife…read more After being asked if I was exempt from wearing a mask and explaining that I was because of a respiratory illness I was asked to put one on anyway. The lounge was dilapidated and looked like it needed renovating about 20 years ago. Cappuccino was ok.

I wish that I had read the reviews on Yelp before staying at the Royal Bath Hotel in Bournemouth…read morebefore staying there while in the area for a wedding in August, the only thing going for it is the handy location for the beach. It was truly one of the worst places that I have ever stayed which was disappointing as it wasn't cheap either. As you check in there is a £2 credit card fee to pay for the room which always rubs me up the wrong way. Our room had a window that couldn't be opened, had a damp mildew smell throughout and looked like it hadn't been vacuumed in a while. We put up a make up the room sign but nothing happened while we were out all day. We complained and were upgraded to a much better room, which looked like it had some problems with damp but didn't carry the smell. The upgraded room was also incredibly difficult to find as the signs in the hotel were not correct. They have a swimming pool and gym on site but it costs extra to use which was annoying as a paying hotel guest. We tried to complain using the details provided but have received no response despite repeated reminders. The place needs pulling down and starting again. Avoid!