I want to start by acknowledging that Rylee at the front desk and Karli, the laser tech, are…read morephenomenal. Karli in particular made long, painful sessions tolerable and was consistently kind and professional. Unfortunately, despite a few excellent employees, I would strongly advise avoiding this business.
I completed 10 laser hair removal sessions here and spent thousands of dollars. I originally purchased a "full body" package advertised as nose-to-toe coverage for $997 (six sessions). I specifically confirmed this before buying, only to be told at my first appointment that it actually covered just three areas. Needing Brazilian removal for surgery, I chose face, legs, and Brazilian. The owner later tried to "make it right" through alternative offers, eventually proposing a membership that was supposed to be true full-body removal for $425/month with a three-month minimum. Given the claimed discount, I agreed--something I now regret.
Despite clearly requesting to work only with Karli, I repeatedly arrived to find different techs assigned without notice. One replacement tech was openly transphobic, repeatedly misgendered me for hours despite corrections, and spoke negatively about coworkers. This was deeply uncomfortable and unacceptable. If she hadn't left the company shortly after, I would have quit immediately.
I was also encouraged to try additional services through the membership. One of these, Vanquish, was improperly set up by an untrained staff member and caused a serious burn that took nearly a month to heal. I was later told she was "trained better," which is alarming given the risks involved.
Despite all of this, I continued treatment because I was seeing some progress--though after 10 sessions, results were closer to 40% reduction rather than the expected ~85%.
The most serious issue came later. Due to unemployment and financial hardship, I froze my account on staff advice. I received no written confirmation, no notice of when the freeze would end, and no warning that freezes only last two months. I explicitly discussed my inability to pay with one of the owners, who told me the freeze would continue.
Unbeknownst to me, the account unfroze and attempted charges while I was hospitalized for major surgery. After an initial decline, BOGO ran multiple charges that completely drained my bank account--money I needed for food during recovery. Despite weeks of attempts to resolve this, I was told nothing could be refunded. One owner later threatened to "come as hard and as fast" as possible for my money. Any partial refund offer came only after I threatened a review and was framed as a favor, not accountability.
If you are paying cash upfront and never entering an agreement, maybe you'll be fine. But I strongly warn against any membership or recurring billing with this business. The owners do not stand by verbal agreements, communication is poor, staff training is inconsistent, and accountability is nonexistent. This is a mom-and-pop business run without care for client well-being. Proceed at your own risk.
