Came by for a rotor and rear brake job on my Ford Edge today. I had my own parts so just needed them installed. I walked inside for a quote and they told me $125. I said ok and let's do it. After seeing my car had electric brake calipers they sent a guy into get me to initial an additional $65 fee to have to use a scan tool. I called my best friend who is a master mechanic and runs his own shop in South Carolina and told him about the additional $65 and he said they were overcharging me. He told me it should be $25 according to the time the book says to add for have I the electric part taken care of. 2/10ths of an hour not 6/10ths of an hours charge. So I asked them about the charge and told them by the book it should be $25 not $65. They then said what do you want to do and I said I will pay the $25 then he said to the mechanic put his tires back on and send him on his way!! So I left with out service they tried to screw me and I caught them. Needless to say they told me 2.5 years ago that I needed new brakes and rotors. Which obviously wasn't true because I brought my car in for a couple Ford recall issues 2 days ago and they said I needed new brakes new brakes and recommended me also replacing the rotors at the same time. So Sumter tire was just trying to have me do brakes and rotors without really needing then because I drove 28,000 miles since seeing them on the same brakes and rotors. I would not recommend using Sumter Tire North or South both are crooked. They get away with doing business like this because most of their customers are old and don't know any better and just pay them whatever they say. read more

I had an issue with a dead battery so I called Sumter tire. I've been here before and always had a good experience. I told them besides the battery, I needed tires and an oil change and asked if I could come in this morning. They were able to accommodate me and were very friendly. I've found Sumter tire to be a good place with honest mechanics. I would say that their prices are fair. read more

I think I'm going to post every day until I get a response. I think these incompetent jerks deserve a taste of their own crap Maybe an oil change perhaps tire. But NOT real mechanic work. You need real mechanics for that read more

EXPENSIVE, but HONEST, at least. I value knowledgeable, experienced, & honest mechanics, so the higher price is normally worth it.

Avoid any addition add on cost they suggest. My dad took my car for an oil change and he was shown dirt air filters which I was planning to change. The filters were cheap but I was charge $65 just for them to be changed. That is a rip off. It takes 5 mins to change each. My dad was told the item price, but not the cost for installation. I have been going to both Sumter Tires for many years and recommend many people, but not any more. How can they charge over $100 for changing out two air filters!! read more

I brought our vehicle to Sumter Tire & Auto 8am Wednesday and told the mechanic we needed repairs to two tires and the a/c wasn't working efficiently. Later that day I received a call from the mechanic that the Freon was going to be costly to replace. I then asked the mechanic to also check the engine fan housing because I heard a noise occasionally. I received a call a few hours later from the mechanic stating that I have bigger problems. It wasn't the a/c but the fan that controls the power to the a/c blower. I was told that the diagnostic was wrong and I wouldn't be charged for the Freon. Question - why wasn't the fan checked first if that controls the a/c??? The fan part was $620 and labor $312.50 and would there Thursday for replacement. The mechanic called me and told me the total repair was $1,700.00. I was shocked how much this repair cost. So I asked the mechanic and manager why was I still charged $200.00 labor for freon. I was told that because of the wrong diagnostic anything related to freon would be taken off the bill. They gave me some technical excuse I couldn't decipher. To add insult to injury as I was checking out I handed them my AMEX and they said they don't accept AMEX. I asked when I was told the car is ready, the repair is $1,700 that should have been the time to say by the way we don't accept AMEX. The office manager popped up and said well it's posted in the store and on their website. I checked it's not on the website. We have been bringing our vehicle for repairs to Sumter Tire & Auto, however this experience will be shared with friends and family and we will be taking our auto servicing elsewhere. read more

Great people with fast service. Honest and reliable. Have came here for years. Highly recommended.

I don't see my review from the other day so I'll state the basics. I'll never go there again. I spent over $2,000 for transmission service and got zero results. They should have never taken the job because of their incompetence. I dealt with the owner /mechanic who was not the least bit customer friendly, was borderline beligerant, and had the personality of a turnip. Contrary to anything he says or believes, he never kept me informed of the services or the escalating costs. Who in their right mind would pay over $2,000 to put a $1500 transmission in? His attitude is I'll do what I want or feel is best or right and you will suck it up and pay in full. Like I said, they should have just told me to go to the dealer. AAMCO even has a policy for their shops not to take jobs like this, and most of the installers I called refused the job, too. So the car is at the dealer now. Five minutes after I left I could see the smoke trail as they ran to their bank to cash my check. read more

I recently spent about $620, at Sumter Tire and Auto in Wildwood FL, for the replacement of my complete front struts packages. Irrespective of the parts that should be replaced, when my vehicle entered the shop, it safely ran straight on the road. I will say, the replaced parts did improve the feel of the vehicle but now it pulls to one side; and much more drastically, obviously, at highway speeds. I spoke with a cousin of mine who has run a shop for the last 25+ years and was told that when any such work is done on a vehicle, they need to make sure the alignment is true before the vehicle is released. It is a simple best practice not only in a customer satisfaction perspective but more importantly for simple safety concerns. That was left out of my suspension work with Sumpter tire and Auto. I drove in with a vehicle that safely ran straight and left with one that didn't. And when I brought it to the attention of Tanner, the shop manager/owner, I was told it was just not their fault. Did he offer to align the front end as it should have been before pickup? No. But I can pay more for them to do the front-end alignment, after the fact. Apparently, a simple alignment is worth more than a great deal of lost business to the shop. As a new customer to this shop, it is a certainty that I will not return, and I will advise anyone I know to avoid this business. If they have no care to be sure your vehicle leaves their shop complete and SAFE, who in their right mind would ever trust them. Very disappointed, to say the least. read more