After struggling for almost 2 years to get copper instead of burgundy, Lindsey nailed it on the…read morefirst try! I am so happy with how it turned out!! I'm not a natural redhead but I sure feel like I am!

Tiffany is amazing and so talented. She listens to me and delivers a great cut and color every…read moretime. The entire team is cool and fun.

Was looking to get my hair done and didn't know where to go. I found them on Groupon and thought I…read morewould give them a shot. Went to see Daffney. She gave me the BEST cut and color I have had in a VERY long time. She was nice, friendly and gave great service. The salon is cute and they were very professional. I am very happy and will return to see them again.

This rating is only regarding the esthetician, Skin Care By Cathleen…read more Let me qualify this review by the fact that I have had one facial in my life and it was not a pleasant experience. However, as I get more mature, I am more and more concerned about my skin. Based on the personal recommendation of a friend, I bought a Groupon so I could give the service a try. Another review on Yelp mentioned the fact that you contact the esthetician personally to make an appointment. I didn't find this strange in the least. I have several friends that have been communicating with stylists and other service professionals for YEARS by text message. I think it's a great feature to be able to get a text confirmation of an appointment or to make appointment changes by text. When I contacted Cathleen by text, she responded promptly and we arranged an appointment. Having only experienced one bad facial, I did a web search to learn what I should expect from a quality facial. I found a great article at http://spas.about.com/od/massage/a/whatisafacial.htm that answered a lot of my questions. On the day of the facial, I arrived on time and was greeted promptly by Cathleen. She happily took my list of medications and skin care products and gave me a pretty little form to fill out. The salon was cute and well-decorated and the spa room where I had my service was pretty and relaxing, even down to the music. Cathleen did everything the article mentioned, from talking to me about my concerns, medications (like how the hormones in my birth control pill affected my skin), skin type, and lifestyle. She examined my skin and tailored the facial just for me. She was friendly and I genuinely enjoyed chatting with her. She answered my many inane questions about what she was doing. She took her time and did things WELL. That attention to detail could be why my appointment time started about 10 minutes late, but this didn't seem unusual to me after years visiting hair stylists and massage therapists. She also told me that I was doing a great job with my skin care regiment and didn't try to sell me any products. This was a pleasant surprise since salons and spas tend to make a lot of money on products. Cathleen was running a post-groupon promotion for a small discount if you pre-booked your next appointment, so I booked my next facial thinking that if I had a bad reaction or my skin looked horrible in the next week that I could cancel it. I did not cancel it. The next day my skin tone was incredibly even and smooth-looking and I didn't even have to wear foundation to work! Pros: - Relaxing experience - Immediate skin improvements - High quality of service - Knowledgeable esthetician - could confidently answer all my questions - Great salon/spa atmosphere Cons: - The location off Clays Mill is a little inconvenient, especially if your appointment is near the time schools let out - Extractions are not fun, but I suppose it's better to be done by a professional and I was surprised at how many blackheads I had Overall, I enjoyed the experience/results and will continue to get a facial by Cathleen on a regular basis.

Celine is the best manicurist around! She does my S and S every two weeks. Perfection. She gives…read morea terrific pedicure. I highly recommend her. Besides all that, she is REALLY nice. What a great addition to the shop.

The building has such a great atmosphere and vibe. It feels cool and inviting. The talented crew of…read morehairstylists do such a great job. I definitely feel pampered when i go!

Love the service. Everyone is friendly, and I got an amazing cut from Leah Conway…read more I described my cut without pictures and she gave me EXACTLY what I wanted! I love it!

I have been a client of Cha Cha's for over a year and have consistently had excellent experiences…read morewith my own stylist, which makes this situation even more disappointing. I scheduled an appointment for my daughter and specifically called the salon in advance to explain that she has very thick hair and would likely need additional appointment time. Despite that conversation, the appointment was not scheduled for enough time to complete the requested services. As a result, the stylist ran out of time, my daughter did not receive the haircut that was scheduled, and we left with highlights that were not completed to the standard we expected. What has been most frustrating has been the effort required to get the issue addressed. I contacted the salon hoping to simply have the services corrected. Instead, I spent several hours over multiple conversations trying to resolve the situation. While I understand the need to gather information, the process felt unnecessarily difficult and was met with repeated explanations rather than clear solutions. I never requested a refund--only an opportunity to have the haircut completed and the highlighting corrected. Unfortunately, after investing significant time trying to work through the issue, I still do not feel that a reasonable resolution has been reached. Based on my experience, Cha Cha's provides excellent service when everything goes as planned. However, if a problem does arise, my experience suggests that resolving it may be far more challenging than it should be. Update: To be clear, I was coordinating the conversation because McKenna was placed under my account by your staff. I was not refusing to let you speak with her. The current process of calling in, then waiting for texts or return calls later in the day, does not work well with her schedule and has made it very difficult to get this resolved in a straightforward way. Based on the photos, I am not sure what additional information is needed. The service was not completed as expected, and the highlights were not well done. Yes, McKenna would like the issue corrected. At this point, I would appreciate a direct call so we can discuss the next step and get this resolved.

Anna Curry was the best. This was the first time that she cut/colored my hair and she nailed it!…read moreSo refreshing to have someone that listed to what I wanted and managed to get it right. Highly recommend!

What a great salon! I called and was able to get an appointment with a level 3 stylist the same…read moreday. I am a distance away, I walked in and was greeted warmly and my stylist was with me, promptly. We chatted about what I was hoping to achieve. I was given honest feedback. I felt comfortable enough to allow some freedom while cutting. I am so glad I did! I love my cut and I will be back. I am beyond pleased!

I have facials once a month with Taylor! Love the way she makes my skin feel and look! Go see her!read more

Great experience and very talented stylists! I had an appointment with Kelsey for an all-over…read morecolor, and I love how it turned out! Everyone was very friendly, and the environment itself was very welcoming. And to top it off - it was reasonably priced! I'll definitely be going back for future hair cuts and colors.

Lashawna is a fabulous hair dresser!!! The salon is updated and extremely clean. She is wonderful…read morewith cutting and coloring, her personality is beautiful as well. Don't waste your time just book an appointment because you will love her!!!

LaShawna is very conscientious and caring. I have been going there for years and would not go any…read moreother place. I am a man and care about getting a consistent cut every time. I like her shampoo

A wonderful lady named Krystal is my hair stylist. She also does my grandkids hair. I've been…read morehappy with her for a couple years now. Dane also has done my hair many years ago. He's great! He does my daughter's hair ever since she was a teen. The quality of these fine stylists is exceptional. You can tell by their experience, products used, and attitude. You always get a happy vibe when you enter the lobby. It's like you're visiting an old friend!

I had the worst experience !!! my hair was dyed Black, when…read moreI was told he would be using a chestnut brown. paid $100.00 for the worst hair color I have ever had. the lighting in the salon is very bad so I couldn't tell just how bad until I got home. I called the salon the following day to set appointment to have the color corrected; next I quickly received a text from the person that had ruined my hair that read " sorry you were disappointed but I doubt that I can correct the color". Wow!! this is how Fantasia treats their customers. this place is the WORST.