Richard Horn is no longer with Summit. When I called I was told he did not retire ... which might mean one of two things. Richard did isolate my particular issue. Not gout ... but high uric acid levels were causing little finger pain when curled to their limits which was affecting my mountain biking. Apparently uric acid crystals can form ... especially on aging arthritic joints ... even when high uric acid levels are within acceptable limits. With Richard gone I took one star off my rating. read more

If you are looking for rheumatology care and want someone that is beyond knowledgeable, caring, attentive, and truly listens to his patients, with the upmost empathy I highly recommend Peter Hennis!!! Five stars without hesitation! Peter Hennis relocated to Riverside Rheumatology in Glendale/Mesa~ you can locate Peter Hennis on LinkedIn~ https://www.linkedin.com/in/peter-hennis-077950254?utm_source=share_via&utm_content=profile&utm_medium=member_ios 18301 N 79th Ave, Suite C130, Glendale AZ 85308 (602) 806-6181 1450 S Dobson Rd, Building A-Ste 303, Mesa, AZ, 85202 (602) 806-6181 That one star is for the entire office at that location as well as Gilbert! Unsatisfactory and if somebody hasn't reported this office to the board, that should be someone's next step They never returned your phone call in the office, they never respond to your email or even your Portal messages. The lack of communication is horrible and honestly their billing our insurance or you're self-pay but they treat you like cattle None of those girls ever even think what it's like walking in the patient shoes! They're not sick and they could give a hoot !! I mean, after all, it's not their Life!!! And God Almighty if you're trying to get a prescription or an INS pre-Auth that will NEVER happen you as a patient need to do all that footwork and babysit everything they do because that's how incompetent they are at Summit Rheumatology! And the worst part about it is they get paid we the patients do not get paid utilize all our time to make sure they're doing their job!!! I would've left many months ago, but I only stayed because Peter Hennis was there! I even tried to keep my appointment, but there's so incompetent. They let me run out of my medication even after my insurance Concierge reached out.! If that is not considered UNCARING,, I don't know what's not!!!' They should be extremely ashamed of themselves even calling that in office with the incompetence and most of us that go they have an illness and all they do is bring that illness on stronger because they don't care! ‍ This goes for all their locations, except wherever Peter Hennis was present! He assured that team did their job and their diligence for the patient as they should regularly. I don't even know why the team are there, They are getting paid to do absolutely nothing.!!! And if they're so overwhelmed because they have so many patients then stop seeing new patients and coordinate the schedule better! Instead of brushing us all off as our lives, don't matter nor our time or energy! Rheumatology just makes you sicker than you are because of the stress they bring onto you!! They're extremely incompetent at ALL THEIR LOCATIONS and if you ask for the manager to give you a call, don't expect that, it will never happen. I've come to the conclusion perhaps there's not a manager they're not existent and that's why you never receive a call but I could be incorrect but I know one thing you'll never get a call or get contact about anything ! Not to mention the billing department they're ridiculous. Exceptional Rheumatology patient care Peter Hennis Who Truly Cares and understands! The connection he makes with each patient makes you feel like you are his only patient and everybody wants to feel that way although we are not it's a nice feeling as the patient! I have been seeing Peter Hennis for many moons and I honestly cannot say enough wonderful things about him and the care he has provided throughout the years. He has always been compassionate, Shown empathy with knowledgeable Resources and an extreme amount of Patience, who genuinely committed to my health and well-being. He shows this with all his patients On the daily! Living with a chronic illness can be challenging, and having Peter Hennis in my corner who truly listens, takes your concerns seriously, and understands that every patient's experience is different means so much! He has always taken the time to listen to my symptoms, answer my questions, explain things clearly, and makes sure I feel heard and supported With Solutions to all of the setbacks. He recently Relocated to Riverside Rheumatology, I was more than willing to Locate him on LinkedIn and follow him because I TRUST him and the care he provides. That, in itself says a lot about the Kind of human he is! He takes care of you as you should to help your illness and help you get better for stressing you out like Summit Rheumatology And they're so-called team! They lack customer service skills, 110% or maybe they just never have them in the beginning or they're callous, but most of them are young so to me they would never really understand walking in your what if like to be in your shoes one day because if they did, they wouldn't respond with a non-response When you were the patient or reaching out for assistance!! ABSOLUTELY SHAME ON THEM!!!!! They should be embarrassed read more

I got mix up on office. Front receptionist was so nice. Office manage not so much . She was over the top aggressive . So happy it was wrong office . Much nicer office and office staff! read more

I saw Daniel Krause. I felt unheard. He had a smirk on his face the whole time. I should've went to a real doctor that was more experienced.

Don't make an appt here! The clinic canceled mine 4x and won't give me a prescriptión ( NOT AN OPIOD) for pain til I get there for appt. I've had rheumatoid arthritis since I was 28. Now 72. I will try somewhere else. read more

Tried to reach out to a manager to speak about my recent experience and never heard back. Guess it's gotta go public. Seriously your practice is lacking organization, care for patients and honestly I've seen enough quacks to know I will not be stepping in this place again. My appointment with your PA was middle of June, I got bloodwork done mind you in the in house lab. I had to call 4 times no exaggeration, to have someone go over the bloodwork with me; to have them to tell me to come in to talk about it. Why? So you can charge insurance, and get a co-pay out of me? After hunting down someone to finally get the blood results from over a MONTH ago, I was told my PA hadn't looked at them yet and couldn't go over the results with me yet. Takes another week, finally get a call about my blood results and they COULD NOT even tell me if my blood tests were worse or better from the time before, when I saw them about 4-6 months ago. Is my record not in front of you? You can't tell me if my levels have gotten worse or better from the previous time at your physical office and only telling me what's wrong when if you looked at previous records, my blood work is doing better. After reaching out to your management and getting no where or even a call back and felt like my insurance was being taken advantage of. Everyone needs to be aware. Find somewhere else and don't waste your time, energy or money here. read more

Summit Rheumatology - Rheumatologists Near Me - Gilbert, Arizona

Prepared. Thorough. Explained everything in lay terms. Concerned about my condition. Created sensible plan of treatment. Highly recommend. Communication by staff excellent. read more

Sylvia is the best! I came here for a work-up after being diagnosed with psoriasis. Sylvia was thorough, thoughtful and provided me with starter packs of very expensive medication. On follow-up, she provided additional meds until I could get the meds from my insurance. Highly recommend her read more

I NEVER leave reviews on here, but the way I was treated by Summit Rheumatology was so unprofessional and uncaring, I had to let others know. I had no problem with the Nurse Practitioner that saw me. The issue I had was with the billing department, & practice management. I originally called to ask about my bill. I wanted to know why I was billed a certain amount. Spoke with the billing manager and she gave me generic information that didn't even pertain to my visit on that date of service. I tried emailing and calling back and was ignored. The office manager initially was trying to help me and then she dropped the ball as well. My insurance company got involved and had terrible luck getting a hold of anyone also. I finally had to go to the State Board of Nursing to file a complaint because I was not getting any answers to my simple question. I finally went in to the office and met with someone who claimed to be the regional manager and she was absolutely no help. She gave me an empty apology. I am a medical coder and we have patients call in all the time asking about their bills. It is the patient's right to know what they are being billed for. The billing department should be able to answer the question very easily. I have never dealt with such an unprofessional practice in my life. Also, good luck if you need to call them. They rarely answer their phones. My advice to whoever is reading this: Look at your bill. Question it if you don't think it is right. I do not think they are being honest. If I were you, I'd find a new practice. That's what I'm doing. read more

Saw Dr Panico for the first time after knowing about her practice professionally and finally taking time to address my own health issues as a busy physician and parent. She took the time to listen and put together a diagnosis and treatment plan for an issue that has plagued my entire adult life and was dismissed by other clinicians. The staff at the office are respectful and professional and I highly recommend this practice for anyone needing help from a rheumatologist. read more

They never answer their phone lines and they don't respond to messages or emails in a timely manner. It usually takes them 3-4 days before they respond. And when they do, it's usually a non medical assistant who will respond. This is really unacceptable in today's digital age. It shouldn't be this difficult to reschedule an appointment. read more

when I left the office I was given a summary of my visit. well run office, I followed my practitioner from a previous practice and I am most impressed with this facility. I'm a retired healthcare practitioner mmyself so I definitely know when I'm being treated professionally by caring staff. read more

Dr. Panico is kind. She always tries to accommodate me during my appointment. She's very communicative in a lot of ways other specialists are not. She's an awesome doctor to have! read more

Sylvia Phommalinh PA-C was the specialist I was referred to for my Gout. She is a very professional person who seems to care. The office is nice and clean but the rooms are really set up like a lounge. Very comfortable. Sylvia takes the time to listen and makes me feel like a human when going in to visit. Unlike most offices where is more like next one in and next one out. This clinic has definitely helped me and I'd recommend this place to anyone dealing with these symptoms. read more

I am so grateful to have found Sylvia. I was told it is very difficult to find a good rheumatologist but I got lucky I guess. She went through all of my tests and x-ray's with me until I understood everything. Very kind and funny and I just appreciate her. I highly recommend this company!! read more

I LOVED going here! I'm literally so sad I can't go anymore, they don't take my new insurance. They listen to what you're telling them and give you more solutions that just like exercising and doing yoga. They give you options for treatments. Peter was very caring and professional! I only got as far as getting my labs done, but he did the full work up and had the results sent to my PCP so she can refer me to a new rheumatologist in my insurance network. read more

Very thorough care from the provider! Very friendly and helpful staff! Highly recommend this group!

Initially I was excited that I found a rheumatologist that almost could match my one in Colorado. As time went by, my excitement dissipated. Now I have to call numerous times for my refills because they won't fax them over to the pharmacy. I literally go weeks without medicine due to their lack of efficiency. Every time I go there the front desk staff is cold and it just doesn't feel like an inviting place. Wish you could just have decent customer service and not let people have to make more than 3 calls just to fill a prescription read more

My first visit was with Kim. I think she is a nurse practitioner. I felt she was extremely helpful and knowledgeable especially about thyroid health. I felt very comfortable with her and honestly I wish she could be my primary care doctor. They provide an information packet on supplements and exercise you can do to improve your symptoms and quality of life. Even if you don't have an autoimmune condition this information is eye-opening and useful. After they did my labs, my follow up visit was with Dr. Horn. Since I don't have an autoimmune condition, we didn't spend that much time together. He said I could continue to see them if I wished, but that there wasn't much they could do for me. He gave me some recommendations on other doctors to see and suggested a couple supplements. The extensive blood work they do was done by an out of network provider and cost $1,500. I haven't received the bill yet (~3 months later) and I hope I never do. I just saw that my insurance (BSBS) didn't approve it. On the pamphlet Dr. Horn gives you, it says to call the office if your labs are over $50. I called the office but they said I'll need to call the lab instead. So we'll see how that resolves. They also didn't forward my lab results to my primary care doctor, I had to call and ask them to. read more

I've seen eight different rheumatologist over the past 16 years and Richard Horn is the best! He uses a combination of western medicine, nutrition, and natural remedies to get the best results. I will never switch doctors again! read more

Richard is the kindest, most compassionate provider in the business. I have been sick for 30 years and he found the root cause within two visits. I am feeling stronger and healthier than I have in a while. Thank you to everyone at this practice for listening to me and hearing me. I am so thankful for you. read more

I have been a patient for approximately 1 year - since I've been a patient of Richard Horn, my inflammation has reduced by 50% - he is the first NP that has been able to figure out my health issues. Not only is he so knowledgeable, thorough and an ultimate professional, and his bedside manor should be the standard at all medical offices. I would HIGHLY recommend Richard Horn and Bonhoeffer Rheumatology. Happy to recommend! read more

I was referred by my PCP and had to wait 6 weeks for an appointment. I provided my insurance info with receptionist when making the appointment and was assured they were in-network. I even faxed them a copy of my card. I blocked off my entire morning from seeing patients just to be able to go to this appointment. I showed up and provided my insurance card again. She assured me they were BCBS providers. However, when questioned about my specific network, she gave me back my card and said no, they were not providers. No apologies for the miscommunication. No comment at all. Also, the sign on their door states a mask must be worn, but she was not wearing one. This is highly unprofessional and I have contacted my PCP so no new referrals will be sent. Mr. Horn may be great (I don't know because I did not get to see him), but the staff is highly incompetent. read more

I first saw Richard Horn around August 2018. Right away he ordered labs for autoimmune conditions. They came back positive for lupus. I have been going to doctors for many many years and they would tell me there was nothing wrong with me and just brush me off. Richard is very caring, personable and knowlegeable. I have seen Kim too, who is awesome! She listens and provides feedback and is very knowledgeable. Everyone in the entire office are all very nice. I recommend them to people who say they need a rheumatologist, people I know and people I don't know. I am so glad I found them, who knows if another doctor would have tested me for lupus. read more

I've had the run around with this office for the past year. The office staff cancelled 2 of my appointments and didn't bother calling to tell me they were cancelling my appt. I called today to see why I was not called for my iver the phone appt just to find out I've been discharged for not showing up to these appts when their staff is doing the cancelling and blaming me for not showing up. If you value your health do not come to this office. Richard will do bare minimum but try to get you to be a guinea pig for his research. read more

My first appointment with W Richard Horn, NP was in January of 2017. I had been diagnosed with Polymyalgia Rehumatica just the month before. Since Arizona is only a three-month home for me, I was also seeing my primary physician in Traverse City, MI, and Mr. Horn's knowledge and willingness to experiment is far superior. He is also a kind, compassionate man. It has taken awhile to find the right balance, but I am finally finding my way off prednisone without becoming bedridden by pain by also taking Methotrexate. Other options talked about were diet, stress management, exercise, medical marijuana, and supplements. I owe him much. read more

They have been wonderful!! I am a very complicated case and their knowledge and compassion has been fantastic. Nothing but great things to say!! read more

Dr. Horn is five stars, however, his front staff is 0. They are the sole reason I have not returned. Sucks too because he is an amazing healthcare professional. read more

Terrible here from the front of the office to the nurse practitioner. Dirty. Rude. Staff not knowledgeable or professional. We were set to think this guy was a doctor and he is simply a physician assistant. As experience. read more

Since moving to AZ about 12 years ago, I had been a few different Rheumatology Dr's and received the same run around and lack of compassion. I found Dr. Horn about 2 years ago and have been thrilled. I feel like I found my pot of gold. He truly cares about his patients and finds treatments that are best of them. My RA symptoms have been better than I could have ever hoped. I cannot thank him and his office staff enough for their help! read more

I was berated and chastised as a child for having rescheduled my last two appointments, from both the front office lady and the doctor. (They count them as 'no shows' when you don't call 2 days in advance, and I called only 1 day in advance.) It was something that I have "NEVER" experienced before. It was insulting, degrading and very unprofessional. Dr. Horn impatiently went down a list of drugs like a checklist to ask what I wanted refilled. Not one time was I greeted by him or the front office lady. Not one time did Dr. Horn ask me how I felt or if there was improvement. He walked out the room without a goodbye of any sort, just leaving me hi and dry. I recapped my treatment on the long drive home to Maricopa, and decided I would not return. I left the Dr. and front office a voice message stating so. They need to realize that being a patient is not number to fill up your day, but is equivalent to being a customer. We have choices! More importantly all patients should be treated with respect and care. It is interesting that the first two times I visited him he asked me to give him a good report on Yelp! I wish he was as interested in "KEEPING" as patients, as he is on promoting his business. He may be old enough knowledgeable, but his office staff and bedside manners have MUCH to be desired. A referral is the highest compliment. I WOULD NOT and CAN NOT refer anyone to be treated as I have. read more

When I found Richard Horn,N.P. , I was so thankful that I found a Rheumatologist who was extremely knowledgable but most of all one of the kindest practitions I had ever come across & I am an RN so I know a good practitioner. Richard Horn is who you will see as he is the sole practitioner. Previously, I had been to 2 different Rheumatologist who weren't taking my symptoms seriously, yet I was despetatley suffering in pain where I couldn't use my hands & had to leave my home cause I couldn't climb the stairs. Richard Horn N.P. took the time to listen CAREFULLY, as he always does & did tests that noone else did & found multiple diagnoses & started treatment with rheumatology drugs that once put on the right medication, I no longer live on narcotics & I am able to briskly walk thru stores whereas before I couldn't. Richatd Horn & Bonhoeffer Rheumatology has improved the quality of my life to extrodinary level. Ofcourse with these diseases, nothing can remove all pain but I don't think of pain every minute anymore & that's a gift to my family & I as they have watched me suffer brutally for years, I will always be greatful to Richard Horn N.P. & the entire staff at Bonhoeffer Rheumatology! Thank for all your good care. Richard, you are truly 1 in a million. I hope people truly skip the many rheumatologists that don't care & left me suffering for years & take this review seriously cause I wouldn't wish prolonged suffering like I suffered until I found you on anyonr. Your knowledge, kindness & willingness to listen set you apart from all.Once again, thank you from my whole family! Sincerely, Jill Schecher-Dobson read more