All time garbage customer service. No follow through. Lots of finger pointing and deflecting…read moreblame, up to and including owner Christian Moore. Random price increase mid policy billed to my credit card without permission 3 months ago. Still 'looking into it". Lots of excuses, no solutions. Shameful treatment. My advice: take your business anywhere else. It couldn't be worse.

Christian is not only highly knowledgeable, but also very kind. He took what is usually a very…read morestressful experience (i.e. buying insurance) and made it easy and completely hassle free. I would recommend him to everyone I know, including my own mother!

This team always does their best to provide great insurance service (either by making the process…read moreeasy, answering/researching my questions, or help with keeping the claims process flowing)! Highly recommend to everyone I know! Plus the office dogs that are in sometimes are super cute!

One star is giving this office too much credit. I have already made a formal complaint but felt I…read moreshould leave one here as well. Judy, their office manager, is the most unprofessional state farm representative I've ever dealt with. I met with Judy on 6/4 about a claim and cancelling my insurance. She let me know that she would refund May's payment and cancel all further transactions on my account so I wouldn't have to pay anything any further. When I walked out of her office, I was under the impression that it was taken care of. Fast forward to June 10th, state farm takes ANOTHER payment out of my account. I call their office and they FINALLY cancel my auto pay and ensure that it wont happen again, and they will refund that amount to me as well. I've called every week since then, even twice a week. Fast forward to today - July 2nd. I call corporate office, they don't have any clue what is going on because nothing has been taken care of or documented. I go in the state farm office, meet with someone else, and have to break down everything to her because THERE ARE NO NOTES IN THE SYSTEM FROM THEIR OFFICE MANAGER. It was entered as a suspension (cant suspend a car unless it is totaled or a few other things that MY CAR IS NOT) -- this agent takes care of my issue after I spent 40 minutes going over everything with her. She says the system is finally correct (a month later) and explained what Judy had done/neglected to do. I scheduled a meeting while I was there for the next day with Stewart Perry & Judy at 9am. Just got a call from Judy, now that I am back at work, saying that she cant make it to the meeting I scheduled for tomorrow. I asked her what is going on, when am I going to get my refund that was owed to me 4 WEEKS AGO - her answer is "No Clue." With no effort to do anything to fix it. I have had NOTHING but issues with this office since March of this year. She blamed this issue on an agent who was not even working there when it happened!!! She was very rude, had a horrible attitude, and kept raising her voice and talking over me. I'm 100% sure that is now how you treat your CUSTOMERS. Especially when you owe your customer money. I will never give this office my business, and I will STRONGLY encourage everyone to go somewhere else or to another agent before you deal with these issues. I've been a state farm customer since I was 16 years old and have never had a single issue until I started with this office at the end of 2018. Still waiting on my money. Probably still will be when you're reading this! BEWARE!!!! Don't chance it. Go somewhere else.

Josh is a very caring individual and he goes out of his way to take care of his clients. I would…read morerecommend Josh and Shelter Insurance for anyone looking for a personalized insurance partner!

From the owner: As a local Agent, I do all I can to go the extra mile for my insured's. I am available for you…read morethroughout the day and the weekend, in the office or by cell phone. I am here to better the industry of insurance and to be by your side.

I called Shalimar Norris insurance agency and had the pleasure of speaking with Joseph. He went…read more'above and beyond' doing research for me to get me the answers I needed. He even called me back the next day to let me know he had found more information. You don't find that kind of service very often.

From the owner: At Shalimar Norris State Farm we are committed to prioritizing fantastic customer service, honest…read morebusiness practices, and enforce winning actions, and attitudes from team members on a consistent basis in Lexington Kentucky and all KY cities. We will go the extra mile to make sure our State Farm customers are familiar with the products we provide such as Auto's, Homes, and Lives. Being there for you when life happens, and when you need us most is how we measure our success! License #: KY-DOI1047511, OH-1499858, TN-3002460017

My wife and I have been clients for years and our experience with Denny and his team has been…read moregreat. They are quick to respond and really go to bat for their clients/customers. I highly recommend giving them a shot at your business when choosing a hime/auto etc. insurance provider.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've lived in Lexington since 1994 and I've been an Allstate agent since 2007 and my number one goal is customer satisfaction. I have 5 grown kids living outside of the house and 5 grand kids, so I do understand the importance of protecting your family

Everyone here goes out of their way to make sure all my questions are always answered. They…read moregenuinely care about my needs and are well informed. I have recommended them to all my friends and family!

These folks want you to be happy- they are friendly and always happy to help. I've recommended to…read morefamily and friends. Cover both my car and house, and they saved me money as well as giving great service.

Magalie is the best! She helped find the best insurance plan that fit all my needs! I found the…read morebest price around for renter's insurance.

Conveniently located in garden springs. Everyone in the office are pleasant folks to work with!read more