My experience with Karen was really easy & great! I was hard pressed to find a florist for my sons senior prom. I called her about 4 days before prom & she kindly gave me her cell # so I could text her photos for the corsage my sons beautiful date wished to have. She texted me back & said she had the flowers and would have it ready on Friday! Once she had the photo, she told me 2 options she offers for the wristlet corsage. She made 1 type using elastic 3 to 4 strands of pearls ! And the other was a metal cuff she attached to the corsage. Absolutely fabulous! Highly recommend! Thank you! So special read more

A.W.F.U.L. !! A.W.F.U.L. !! A.W.F.U.L. !! DO NOT SPEND YOUR TIME OR MONEY EVER AT THIS FLORIST. Rude, lazy, terrible customer service and paid $50 for junk! The flowers are dead after 12 hours. It's mortifying! read more

Summit Hills Florist - Florists Near Me - Summit, New Jersey

I wish I read the yelp reviews prior to trying to send my friend flowers for her birthday. I live in ME, she lives in NJ. I choose this florist because I thought the website looked nice and knew it was close to her home. I ordered the flowers online, chose the available delivery date, my credit card was charged and I received a confirmation email. The flowers were never delivered! I followed up and was told the were closed until Thursday and my order had been closed. I was so upset and now reading all the reviews with similar complaints it seems to be common practice for this company it's even more maddening! How are they still in business??? What a horrible business. I hope other potential customers read reviews and choose a more reputable florist. read more

Today the business states I ordered after delivery hours...10:27am...is already after hours....seems strange...that at 10:27 in the morning they're not delivery...or never answered my text..which they state is for immediate response. I placed an ordered...was charged for the flowers...never delivered..no response from the business..from messages left...or text sent. No customer service. read more

I had the exact same experience as many others. What was delivered was NOTHING like what was shown on the website, and when I called to request a partial refund, the owner was argumentative, talked over me, and then complained that I was rude whenever I tried to speak. She offered to create a new arrangement and exchange it, but that would be very awkward for the recipient. When I provided the owner a side-by-side comparison of the website photo and the actual arrangement, she said the website photo would cost much more than what I paid. Really, then why is it listed for that price on the website?!? What I do know is that anyone can see that the arrangement that was delivered doesn't look a thing like what was advertised. read more

Summit Hills Florist - As shown on website. - Florists Near Me - Summit, New Jersey

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The arrangement was not as ordered, and when I asked that it be replaced with what I ordered the owner called and yelled at me for 10 minutes in what was a rude and uncomfortable phone call. Her only solution offered was that she would go to the recipient's house and take back the arrangement. I have warned my friend not to answer her phone number, and I will not use this florist going forward. read more

Summit Hills Florist - Ordered this . . . - Florists Near Me - Summit, New Jersey

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I'd rather pay someone to not go here than have them get the same terrible dead and wrong flowers I got. Karen wouldn't even offer a refund or new bouquet after seeing how terrible they were. read more

Kristen and Karen did an unbelievable job with my wedding center piece displays, bridal and bridesmaid bouquet. They were a joy and pleasure to work with. I have no complaints and would use them a million times over again. If you have special occasion or "just because" flowers to give a loved one, you can trust your flowers are in good hands! read more

Summit Hills Florist - Wedding Centerpieces, Floating candles and Orchids - Florists Near Me - Summit, New Jersey

I had ordered flowers for my girlfriend for our anniversary. I had picked an arrangement they had online, thinking it would be very similar to the one in the picture. When she took a picture and showed me the flowers, I was extremely furious. It looked NOTHING like the one on their site. Very poorly arranged. Even Shoprite carries much better flowers/arrangements. Overpriced and the WORSE!!! Wish I read the reviews before placing the order. I've never written a review but I created a yelp account just to warn others before consider placing from them. That's how disappointed I am. read more

Summit Hills Florist - Florists Near Me - Summit, New Jersey

I have never encountered a more unprofessional, condescending, rude business owner in my life. To make a very long story short, I had to order a sympathy arrangement for a colleague's funeral. Without reading the reviews, big mistake, I ordered from Summit and spoke directly with Karen, the owner. Karen, who knew the deceased, who was also a client for many years, assured me she would personally ensure that this person and family received a beautiful arrangement. I have included the pictures of the arrangement that were sent to me by the family members at the funeral who asked the Karen to remove them because they were horrible, dead and smelled bad. Karen even became confrontational with the family members at the funeral mass. When I called her to discuss our displeasure with what was sent and her treatment of the family members, she became defensive, very argumentative and said that someone had left dead flowers in front of her store...ok? She didn't know when the pictures were taken (because funeral flowers should die within a few hours?) and became so loud and argumentative there was no point in continuing the conversation. I filed a complaint with the BBB, which she ignored, and the credit card company. My advice is to pick your own flowers instead of using this business. read more

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Flowers were ordered for me for my first day on a new job, they charged my guy's credit card, never delivered the flowers and never answered calls. DO NOT USE THEM. read more

My son ordered a bouquet from them for my birthday. The flowers barely stayed alive for 24 hours. It is now four days later and all but one are dead. Knowing my son - this was an expensive arrangement. read more

The reviews below which state the owner Karen was rude, the flowers were not delivered on time, they were the wrong arrangement were all true. My flowers for my retirement arrived at my home a day after they were to be delivered at work from my children to surprise me. My surprise was the woman never apologized for not delivering them when promised not only on Thursday at work but again on Friday when she promised to deliver the flowers first thing in the morning at my home and finally came at 5:10 PM. The arrangement was not even close to the picture of what they had ordered. The verbal exchange made me realize I needed to warn others what to expect if you order anything here. I have no idea how they stay in business. read more

I too wish I had listened to the reviews for this florist!!! The corsage I picked up today was supposed to be white roses, yet the edges of them were brown. They were tiny roses and not really white, very messy looking. Called to discuss with owner and she was rude and condescending from the VERY beginning!!!! Completely unprofessional and dismissive. She tried to turn everything back to me the customer. Telling me I don't know anything about the flowers and the distributers. That is why I am paying a "professional" florist b/c I am aware that I don't know that!!!! Never again!!!!! Please learn from my experience. Don't believe the satisfaction guarantee!! Wish I could give 0 stars but it won't let you. read more

I am so sorry I didn't read the reviews before. I ordered a corsage and I was VERY disappointed with it. First of all, I chose a bracelet and I got something completely different. The one that I chose was with clear crystals and I got some very cheap looking pearls. What was even worse was that the roses looked withered. I told the lady they didn't look fresh and she started raising her voice and telling me they were real flowers just like if I were an idiot. I asked her to exchange one flower and she refused. Of course, she knew I was going to take the corsage because where else I could find one the same day. I should had followed the advise of one friend who got her corsage at Whole Foods for $20 and it was beautiful. read more

The owner is just plain nasty and condescending. Do yourself a favor and read these reviews and believe the 1 star rating . If you read through some of the reviews note that she has responded to some not very nicely .She needs some help in the customer service department that's for sure . read more

Let me add my voice to the many others who have experienced deceitful business practices from Summit Hills Florist. I ordered flowers for a friend. Karen, the owner, was specifically told that this friend is frequently out of town and the order should not be delivered without confirmation that someone was home. Nevertheless, she delivered flowers in 90 degree heat which were not received for several days. My friend called and emailed the florist - no response for four days. After four days, I started calling and emailing. No answer; no response. When I finally reached Karen, she lied and said she had left me a message. She promised to deliver the flowers the following week and we agreed on a specific date. My friend was home all day. No delivery, no phone call. It was not until a week later, when Karen got the chargeback from the credit card, that she tried to call my friend to deliver. In the meantime, I had ordered flowers from another florist. Karen then had the audacity to try and fight the chargeback. Deceitful, lying, incompetent. read more

We purchased a living social "in store" credit for this florist. When I called and asked that the flowers be delivered to a local hospital, I was told that "had I read the deal, I would have seen that it is in store only." I informed that woman that I did not see the difference since I would be happy to pay the additional delivery charge. I was informed that she would have to put the $10 deliver charge on a credit card and "why bother." The woman was completely unaccommodating and unfriendly. Bad business because I would not purchase flowers here, nor would I recommend them to anyone. read more

so RUDE. I called to ask a simple question and was met with such attitude and condescension I would never even CONSIDER using this florist again. I know Sunday delivery is unorthodox, but it never hurts to ask. I was laughed at and snarkily answered "we work 6 days a week I think thats enough." Ok grear, enjoy your day off lady. I'm sure you'll have many more. read more

My son ordered flowers for Mothers Day. They were never delivered, however, his account was charged. Spoke to them today and they will "issue" a refund. We will see. Do not use. read more

Sadly, my father died this week and someone kindly sent my mother a "Valentine" from Texas. I do not know which flower service they used, but it was fulfilled by Summit Hills. The flowers were delivered to my mother's home (she was not there) and left outside in the 10 degree weather. They were completely dead. When we called to ask that they replaced we got a lot of discussion but ultimately they agreed. When my sister stopped in to pick them up, again, there was a huge discussion about how someone had agreed that they should be left out (as I said, my mother was NOT HOME). In any case, seriously? Left outside, unwrapped in sub-freezing weather? Finally they replaced it with this - 3 daisies, a couple of which are already starting to bend over. BTW, has anyone ordered flowers later? I'll bet these were pretty expensive.. What a bad operation.... read more

Terrible customer service and low quality flowers. My husband order an expensive arrangement of "Everlasting Roses" that specified on their website that the flowers will last for a minimum of 1 year. The flowers died in less than 1 week. When I called to voice my disappointment, the florist told me the flowers were supposed to dry up and become crusty and most people love them. She told me she had delivered on her service and would not do anything else for me. Flowers from the local supermarket last longer than these flowers did, and these flowers were 10x more expensive. For a local business the service is not good and the cost of their arrangements are not worth it. read more

They did NOT deliver the flowers for my mother's funeral!!!!!!!!!!!!! And did NOT refund the money as promised!!!!!!!!!!!!

I ordered 2 of the same arrangements for Mother's Day and they couldn't have been more different. Additionally, in one of the fresh flower arrangements was a FAKE plastic hydrangea. read more

Rude, obnoxious, expensive, item not ready when promised! I will never use this florist again. I am only sorry that I did not read the other reviews prior to ordering from them. We ordered a simple boutonnière 3 days in advance - it was not ready by the time committed and they were rude and dismissive to my daughter when she went in to pick it up. I called another florist in town, who said they need 30 minutes to have one ready and their price was $10 vs. $20 from Summit Hills Florist read more

Do not use this florist. On two separate occasions over a three year span (most recently because I thought I'd give them another chance) she delivered wrong product and late. Most recently she lost my order I gave over the phone, rewrote a new one, both times I specified a specific color of flower. She asked my arrival to pick up. I showed up 15 mins. late it wasn't ready. I returned it was the wrong color. I tried to speak with her about it, she picked up the telephone. On the prior occasion the order was an HOUR late and I had a deadline. No way would I use her for an important matter. The product is fine and just that fine. Not much creativity. Go to short hills read more

I had my flowers done by Summit Hills Florist for my wedding. I met with Karen several times over the year and we seemed to be on the same page. I had samples made and was looking forward to seeing my flowers for my big day!!! I went a few days before to make final payment and finalize a few details. I wont get into specifics but I was unhappy with a few details and thought we clarified solutions. On the day of my wedding my bouquet had not blossomed fully as I explained I wanted and I had to try and pull my flowers open. Also I did not want any leaves or greens in any of my flowers and there were leaves everywhere. My centerpieces were different then the sample I had seen and the guys flowers had some artificial flowers in them which I explained the week before I had not wanted. The centerpieces were supposed to be a certain color and they looked like they hadnt all matured fully and looked a little ripe. We also discussed having votives around my centerpieces which never were delivered (lucikly the venue had tea lights). Obviously it was the day of my wedding so not much could be done but when I inquired about it the day after I was told we could discuss it when I got back from my honeymoon. When my mother and I went to the shop to figure out the miscommunication it did was not received well and it was not a pleasant experience for any of the parties involved. Also we were supposed to take our pew bows that we had paid for to keep and they werent there and had to inquire about a couple times until my father eventually went back to get them. It was a very unfortunate situation especially since I have seen other beautiful work from summit hills online. Also their facebook page had pictures of our flowers from our wedding. I didnt mind the pictures of my flowers that were taken at the shop but I asked the pictures from our wedding be removed as well as our names from the shops facebook account and that was refused. I wound up having to contact facebook to remove them as well as our names, but our names were reposted. At the end of the day our wedding was fantastic and the flowers were fine, it just didnt go as I had imagined and did not feel I got what I paid for, although we were told we got more than we paid for. We wound up filing a complaint with the better business bureau and got no response. I have read glowing reviews on this florist and truly believe them. I however can only speak from my experience and would recommend every bride get every detail in writing (nothing verbal) and get recommendations from friends and family and dont just go with a business because they are on theknot.com. read more

I give this business 0 stars. Never use this business-they are rude and do not stand behind their products!! We were sent a floral arrangement as a gift upon the death of my father. The florist left us a message and without hearing back from us left the arrangement on the front porch in the freezing cold weather. The arrangement was destroyed within minutes. When I called, I spoke to Diana and she argued with me that someone had authorized to have it left-which we had not! Even if we had, who would leave a bouquet of flowers outside with no wrapping around it to protect it in February with the temperatures around 12 degrees. It was Valentine's weekend and I think they just wanted to check the box and say they delivered it. After several minutes of arguing we were told to bring it back in the next day for a replacement of the original $ value. When my sister returned to the store, the clerk again argued with her and told her that they had been authorized to leave the arrangement. I have never, ever seen a local business refuse to stand behind their products like this. Plus to make matters worse-the bouquet had cost $80. and the arrangement had 3 Gerbera daisies and a little sprig of filler. I have seen much more attractive arrangements at the grocery store! Do not ever use this business! read more