honestly, i'll probably never be back to this hospital to deal with the staff in the emergency room or the day nurse i encountered on second floor again. i've experienced what i believe to be passive racism from techs, nurses and doctors. i'm not the person to leave reviews and i try to give everyone the benefit of the doubt however, after three years of coming to this hospital something has to give. due to the hospital staff disrespect and neglect of my care, i have left this place feeling like an angry black woman for wanting answers instead of a cured or to be cured patient. no matter the issue i walk into the ER with, i'm always told it's "normal". well how do you know if i've never gotten a palpation test and half of the time i didn't even see the ER nurse or doctors? the nurse my family member had brushed me off from the beginning so much to the point i'm writing this review. i felt uncomfortable from the moment she saw me and as if asking questions about my family members health was a burden. in this case i should've been told what to look out for in the coming week during discharge and instead i had to ask as she was walking out and she got a snappy tone, a goose neck and a nasty look. but if you just chew gum and ignore your patients questions and concerns, i will become assertive in getting answers. i suggest a bedside manner course or clearing house for your growing/changing population because it's kind of ridiculous. it's 2026, i shouldn't feel like i have to make myself small so that you're comfortable. actually, i've never been given the chance to be myself because i'm 100% labeled as soon as i walk in. in regards to the summit healthcare professionalism, special thank you to Dr Richardson DO and his MAs, Dr Bowen and HUC Charmaine of second floor for all treating me with dignity. read more

I was admitted in May for exacerbation of asthma. The nursing staff was exceptional, but I would never recommend this hospital because of Dr. Gusty. He is a hospitalist and he is a man who has God syndrome. I have a friend whose father was admitted this weekend and they were telling me about the hospitalist. I said is his last name Gusty? And shocking.... It was. He is bringing down the quality of this hospital all by himself. The nursing staff is exceptional. read more

Literally the worst healthcare facility you can go to. Worth driving hours if possible to go anywhere else.

The entire staff was welcoming and very personable. The care was exceptional. My father was well taken care of and I appreciate that so much. read more

I needed an m r I on my wrist. I got a quote for out of pocket expense for the procedure of eleven hundred dollars which I paid before. I had the procedure done. Then, I got a bill for another twelve hundred dollars after the procedure was done. I tried to rectify this with the billing department. They never contacted me back and sent me to collections. Make sure you know in writing, how much something's going to cost this hospital. Billing practices are poor and care, not so great either. read more

I went to Summit Healthcare for cancer removal. I must say that every staff member was extremely nice and professional. I feel like they gave me top notch care and I look forward to future care at this facility. read more

Avoid avoid avoid! They perform unauthorized procedures against the patient's wishes.

Complete shitshow. Incompetent and disinterested staff who do not care about patients. Too many sub-par physicians working to keep the 'numbers' up. 'Ol boy mentality combined with a religious cult that covers each other's asses. Too many accounts of botched care in all areas. Unfortunate situation in a needy area. read more

Outpatient medical treatment. Pain Management, Emergency Services, MRI's, X-Ray. We've as a family use the many services of Summit Healthcare. My husband sees a dr in pain management. He is thorough, a good listener, and he doesn't try to fix something that isnt broken. read more

I waited for hours in the emergency room for care while my appendix burst. Horrible horrible horrible!

Nice people but totally incompetent. Patient arrived coughing up phlegm, wheezing, fever, O2 levels in the 80s. Staff admitted patient, but then apparently didn't read the results of the x-rays and other tests, insisted it was "a cold virus" when the x-rays said it was probably pneumonia. They released the patient within 20 hours, without supplemental oxygen or any prescriptions, and said they'd contact the PCP to handle that. Then they didn't. By the time the patient made an appt to see PCP, 4 days later, O2 levels were so low and the coughing and wheezing so bad that the PCP said "You need to be in the hospital, NOW." So we drove to Flagstaff. read more

Please remove Dr. Mark Wasserman. He has medical licenses in multiple states, and has performed a "husband stitch" (an extra stitch on vaginal tears post-childbirth to provide extra sexual pleasure for a male sexual partner and more pain for the woman) on a woman named Crystal, resulting in severe trauma and nerve complications which she has had to deal with while still raising her newborn child. Neither her nor her husband were informed that Wasserman would perform this unethical. inhumane procedure. No one should ever receive this treatment. Look into @heycallmecrystal on Instagram. She is trying to get Wasserman's license revoked and make sure no one else ever goes through what she has. Her page has reached millions, so hopefully this is brought to Wasserman's attention. read more

Husband stitch resulting in severe neeve complications performed without consent by Dr mark Wasserman

DIRECT QUOTE FROM PATIENT! "Dr Mark Wasserman in Show Low AZ gave me a husband stitch without my consent. It's caused a year of pain and suffering as well as surgery. The hospital stands by him and even their methods to cauterize my bleeding without local anesthetic. Share to get my message out!" read more

dr mark wasserman allegedly gave an unconsented "husband stitch", causing the woman pain and also caused her to not heal properly after childbirth leading to another surgery. He mutilated her body and is still not facing any repercussions. read more

They perform non consensual husband stitch here just so the patient can feel pain and come back to get treated again

Dr. Mark Wasserman gave my friend a "husband stitch" after she gave birth, WITHOUT her consent and told her he gave her an extra stitch and smiled at her husband as if to say "you're welcome." it's insane that this is happening in 2026. WOMEN DESERVE TO KEEP THEIR AUTONOMY. do better. read more

Doctor didn't listen to me. Huge annoying TV playing ads in the exam room. There is no way to contact the doctors office. I needed help changing an order he wrote, and I was called back two days later by the scheduling department. When calling that number back, I got a useless AI assistant. I'd rather make the drive to Flagstaff Bone & Joint which is well-run by capable people. read more

The facility is nice, however I do not recommend seeing the cardiologist named Dr. Seth. He's a quack who doesn't know what a cardiac alert service animal is. read more

They have treated my sister-in-law extremely unfairly and rude in both treatment and communication aspects during her pregnancy and complications she has been dealing with. She visited the hospital for an emergency, and during that visit was told due to weight concerns she cannot give birth at the Summit hospital and has to go to the valley to have her c-section. She was also told she has to go to valley for her appointments. Please tell me what woman 7-8 months pregnant would want to drive over 3 hours (one way) to the valley for their weekly appointments? Especially one already having complications. Also, her family and friends are not able to travel to the valley for the birth including her other children since they have school and it is just extremely ridiculous that all this information is being given to her when she is about a month or 2 from giving birth and putting stress on her at the end of her pregnancy. When asked why she was able to give birth to her other child via c-section at Summit 2 years ago but not now, Summit is siting a 'new policy' and verbatim told us that the surgical bed may not be able to hold the person and asked if we wanted it to tip over during an operation?! Online it stated most surgical tables hold 500 lbs and the patient doesn't weigh 500 lbs. This hospital is a really sad option for care; the White Mountains deserves MUCH BETTER. Also, Dr. Wassen specifically had no bedside manner or general decency in handling any of this and I see he has been mentioned in other reviews which is not surprising. Do better Summit Healthcare... All pregnant women deserve appropriate care that they dont have to feel humiliated about. read more

out of touch staff and zero accountability for traveling Drs they let into their facility and practice on patients

fuck this hosptial they won't even let you sit with your own family. they are careless and all they cared abt is getting paid they don't care about the family or patient they are treating! read more

I had a work order for an MRI of my Brain. I walked into the Radiology office to schedule it on July 7th 2025. They made a copy of the Doctor's request and told me that I would receive a call from scheduling. By the 23rd of July, I had not received a call so I called the Radiology office and they seemed to not know anything about my request but eventually located my paperwork. They said they would call when my Insurance approval came through. On August 1, I still had not received a call so I called my insurance company to ask if Summit had submitted a request for approval for my MRI. I was told no request has been made for approval. I was stunned so I found another MRI facility to do the MRI - Premier. This hospital is poorly run and all they do is make excuses. I don't know who is in charge of the administration office but they are not doing the job they are paid to do. I would avoid this hospital if at all possible read more

This place is run by a bunch of low iq kids who sit at their computers and do no work. They are all ungrateful for their positions, sit around and talk smack on patients. The staff is catty and filled with interdepartmental drama. They are not interested in helping people. Too many employees not doing anything. somebody needs to crack the whip on them and probably fire half of them. read more

I went into the ER for severe dehydration and noticed the nurse roll the needle between her bare fingers beforecsticking my arm. Ten days later, I had MRSA in my blood. Summit destroyed my kidneys and nearly killed me. With renal output ruined, ill probably die 10 years sooner. FILTHY PLACE. No one is ever seen sanitizing the place. . read more

We came in on the 4th floor of Labor and Delivery with the Mother at 7 centimeters. She came in for exhaustion and inability to handle the contractions. Immediately upon entering our room there was a barrage of nurses staring at us, bright lights, yah we get it, a totally different vibe from the home birth we were trying for, but do they not get the vibe of a laboring mother. Unfortunately, Mom needed an epidural, we expected as much, to alleviate her inability to handle an out of hospital birth. even with preparation. But the way the Doctor handled her was as if she were a flat piece of meat. he mutilated her vagina. So disrespectful. There was no sacredness to this birth. I felt like I was watching a Frankenstein movie. HORRIBLE!!! As you all may be aware, there is currently only one OBGYN on board at Summit. Any other doctor there is on call a "locum" who fills in temporarily. He has no invested interested in the woman he is mutilating, he will never see her again. Please be aware of this Doctor, if that's what you call him....., MARK WASSERMAN. Rude, disrespectful and uses barbaric obstetric practices. STAY CLEAR OF HIM. RUN THE OTHER WAY read more

I found Amy in wound care very verbally abusive and retaliatory. Over a dispute that she started over an appointment time for wound care so I don't end up with an amputation, this woman didn't care about resolving the issue, but what she did was put me at risk for amputation by refusing to get me seen, all she wanted to do was fight with me, and as a result of my refusal to "kiss up tp her", she's going to show me by putting me at greater risk of losing my foot. Really nice! Now, everyone else in that office is nice and helpful, but this lady is bombastic when she loses her temper. They need to fire that woman and actually hire someone who understands that patients have actual medical needs, she is retaliatory and verbally abusive. read more

Good luck if you have CT scan or other imaging. You're ordering physician probably won't get results.

I went into the ER the early hours of Feb, 25th, 2024. I had woken up from the 3rd restless nights sleep. This time, I decided to check blood pressure. It was over 200. I took a shower, took 8k of cinnamon, and took 20 MG of my husband's linsinopril. Decided to wake husband, have him take me to ER. By that time, my bp had dropped to 174. I kept mentioning, "The last time my face was flushed, I had an allergic reaction to ibuprofen." My face was (still is) flushed, bp over 200, with insomnia ( I told them that I couldn't sleep). I also told them I was hot and cold. Lost track of how many times I asked if this could be an allergic reaction to a shot I got up in orthopedics? I did not know it was a cortizone shot!. The nurse told me that. The Dr (Term used loosely) was beyond rude. At one point said "well, we could run some tests to see if we find anything." I said no. Guess we go home. (Meaning my husband and I) He said, "Your bp is 157, not considered high. I said, "Well, you're the Dr." He took off his gloves, threw them in the garage, and said "YES I AM!" He left the room, I was shocked, flipped him off, the nice Nurse waited a minute looking at my chart online I guess then ran after him. A bit later, er Dr. comes back all nice. "It looks like you could use a refill of your linsinopril." I said yes, I could. He filled the script and left. This (right now) is the next day. It's too early to call my Dr. Because it's around 7 am. I've been up since 3 with the same symptoms but bp at 200 steady. Will not go back to that ER under my own power. I had this same uncaring Dr late last summer. I got home from the ER visit and googled 1) Can a cortizone shot cause high blood pressure? YES. 2) Can cortizone shot cause flushed fase?. Yes. 3) Can a cortizon shot cause you to be hot and cold? Yes. 4) Can a cortizone shot cause insomnia? Yes! Use Google to find your answers. Avoid this ER and Dr. read more

I have been so impressed by the staff at Summit Healthcare. They treated me way with compassion and wonderful care the kindness. I experienced at Summit was the best experience at any hospital. I found that the only problem I had there was getting food I would leave a message on the food line and would never get food. but beyond that, this hospital really is much better than people say I had just been in the white mountains for for a few hours when I had to go to the hospital with with his broken arm and a and damaged pelvis. I am so grateful to have that resource here in the white mountains I'm speaking this, so if there any typos. It's because my right wrist is still broken read more

I lived in the valley for most of my adult life and in ShowLow since 2011. Summit Healthcare has provided our family with excellent care. I love having our Dr's mostly at the Pavillion. Scheduling, Dr visits & surgeries run efficiently. Personnel are awesome, including volunteers. If you are shaking your head because of one bad experience, let me just say, my opinion is based on: broken foot w surgery, shoulder surgery, cancer diagnosis with treatment, and in the near future knee surgery due to arthritis. I, for one, am grateful for services Provided by SUMMIT. THANK YOU SUMMIT read more

The worst care almost killed my brother the care he had was misdiagnosed up in ShowLow. He had been begging for help cuz he felt something was wrong with his body read more

We brought my grandma into the Summit ER on Saturday. She was having trouble remembering, confused and couldn't control her bowels. We left for a couple hours to take my grandfather home and when we returned we asked for an update and how she was doing. The nurse was flat out rude and rolled her eyes to my mom which was the one inquiring. She then stated that they don't get updates on patients and couldn't tell us anything. We asked if they could help my grandma because she her drip bag wasn't working. Instead the girl decided to hook up the blood pressure cuff. She put it on the wrong arm. When I told her she wasn't able to put the cuff on that arm she rolled her eyes like I was annoying her. If she would have check the wrist band she would have know this then stormed out of the room. They finally told us what was going on and decided to admit her. When they finally decided to transport her from the ER to her room we noticed that she has been laying in her own feces. She has been there from 11 to 6:30 laying that way. This is absolutely uncalled for!! I get your busy but check on your patients. Then today I came on my lunch break to check on her. There was dirty used diaper on the couch. Gross and unacceptable! read more

My wife had as good an experience with the ER as you can possibly get. Maybe it was a slow evening but she was assigned a nurse and a room within minutes. The RN Katie was not only quick and efficient and caring but also uplifting, rooting for my wife's improvement which she made happen together with Dr. Sherwood. It was snowing and Katie must have wondered how to get home after her shift ends at 6 am, but she was totally focused on my wife's getting better. Thank you Summit Healthcare very much. read more

Well, The newest building, the outpatient facility ,as been here a while now and it seems pretty much all my specialists are located in this same building now, which is nice. They offer online check in, which is handy, so you don't have to wait in the long check in lines while you're there, but it is still a hospital, so it's usually not a pleasure to go here- lol. But as far as hospitals/ doctors offices it's one of the better ones I've been to. I'm here now waiting on a pre sleep study visit with my pulmonologist so I had some time to kill- lol. read more

This hospital has been a joke since it came to the mountain, then took over the mountain. Throughout the years I have driven family members to Flagstaff or Phoenix anytime they required actual "doctoring." That said, I believe I was bit by a spider...but honestly wasn't sure. All I knew is my thigh was in pain, it looked like a spider bite from the research I did....but after a second infected area on the back side of the same leg showed up...I went in. They were busy, and I was put in one of the "recliners" in the community area of the hospital. When the nurse walked out letting me know the doctor will be in soon, the other "mature ladies" wished me luck as they had been there for hours waiting. Naturally people talk when you throw them into the pit together, the nurse didn't seem to like that much. (I understand why) There was a young Native mom with her toddler boy who had taken a header earlier that day. Of course she was right to bring him in despite no open cut, and his acting like he's fine. They NEVER seen a doctor in the four hours there. (only the nurse) The nurse took the toddler back for a catscan which came back normal, the baby had been acting normal since I was there for the last hour. But now the nurse tells her they can keep him for observation for 24 hours..but that the choice was hers. Right! As soon as she decided to take him home, truly feeling that he is fine, the nurse proceeded to tell her that she can do that, but it will be against medical advice, and this could keep your insurance provider from paying. It was such a blatant bully maneuver, if they were so damn concerned about watching this child...they would have been watching him the fours hours he was in the "community room" with mom trying to appease him because he wants to go home. They scared the crap out of this girl, all because they knew it was an easy overnight charge for "observation." (wouldn't surprise me if they did keep him, that they would have never even got a room) They were just a chunk of change to help pay for their big expansion. As for me, doc looked and figured it was a spider bite as well, and although the new one on the back side of the leg didn't blister like the first, he just assumed it was actually 2 spider bites. That's what Summit does, they "assume" a whole lot. Zero blood work, and although it was to late to fill any sort of prescriptions, instead of a strong IV dose of antibiotics, I got a standard antibiotic pill, a tetnis shot, and they called in a prescription for antibiotics...to the wrong pharmacy. (had to search the mountain for that this morning) Oh, and they did use their all powerful "surgical sharpie" to mark the areas, and to emphasize that if it goes outside these lines at all, come back asap. Ya, that's not happening. If it goes outside the lines, I'll leave the mountain and go to a real hospital as I've done so many times before. Summit is vacuum of corporate BS that has nothing to do with any real care. EVERY doctor up here has signed on with them because they own it all...it's literally the Summit Vortec from hell, and they just keep building. Odd, reviews like this from locals like me...one would think even they would be humbled a bit by now. Nope, still suck as much as ever. Flagstaff is amazing, and so is the Mayo Clinic ER in Scottsdale...both hospitals well worth the drive when you really need a good doctor who actually runs tests and stuff. Lol And I strongly urge you to heed this warning, just sayin.... Update: Twenty four hours after my trip to Summit (and review), the "bites" on my leg did expand beyond their sharpie outline, and where they urged me to return. I did not return to Summit for all the reasons I shared in the review above, I drove to Flagstaff that night. After a quick Ultrasound (that doctoring stuff), they seen both areas were badly abscessed and needed to be lanced in order for the antibiotic to work. It was never a spider bite, much less two of them. While they were quick to reassure me that Summit did provide the correct antibiotics, they were very grateful I came in before it got any worse. So there's two possible scenarios Summit can claim as far as I'm concerned... 1) They are completely incompetent regarding any testing or diagnostics 2) They knew it would get bigger, which now requires a second ER visit/bill. For what it's worth, my money is on the second! read more

File reports here with the state of Arizona. Maybe if they get enough reports, they will do something about it https://app3.azdhs.gov/PROD-AZHSComplaint-UI/Complaint/CreateComplaint?bureau=Medical&subbureau=MedicalHospitals I'm hearing lots of horror stories about Summit. Apparently, if you move up here to the Show Low area, you better be in perfect health and never need to see a doctor. Just being up here for the summer, needed to see a pulmonologist. They sent all but 1 of their pulmonologist on vacation for the summer all at once! Talking to someone in administration, he wanted my boyfriend to actually switch insurance companies to make sure that his visit with the pulmonologist would be covered. He's not sure though if it would be or not. Even though I called and spoke with someone in billing at Summit, and they said it would be covered. And even though his AARP health insurance covers all across America. They refused to make an appointment unless we switched insurance companies. I'm surprised he didn't give us the name and number of an insurance salesman and tell them he sent us. I just don't understand. And then on top of that, primary doctor sent a referral fax three times and nobody got it. This place has so many lawsuits against them I'd be afraid to even step foot in one of their medical centers. Apparently they are baby killers, husbands, wives... I wouldn't be surprised if there are hundreds of people who lose quality of life because of negligence. What a nightmare. Why isn't anybody doing something about this? Pork, $$$ payoffs, corruption, politicians, what the hell is it? How many more people have to die or be maimed for life before somebody stops this terrible place? We were looking forward to retiring in Show Low. We were going to going to buy a nice house up here, but after all the horror stories forget it! I wrote to Dignity Health which is the very best and pleaded with them to build medical facilities up here in Show Low. The population up here is growing exponentially. Dignity Health where are you! read more

My son is sitting in the ER and has been there for hours in intense pain. Instead of helping him they are giving him a lot of grief. Go there at your own peril. read more

I was in the hospital waiting room yesterday to get checked out because my family member have upper respiratory infections. A lady is in the waiting room awaiting for a ride and a nurse went up to her questioning her motives as to why she was on the couch. She said she was Covid positive yet their was about 12 people in their I got up and left. Seriously we are suppose to not come in contact with people yet they have this woman in the waiting room coughing sneezing and being in close contact of a positive covid victim. If the hospital ER was responsible they would of kept her in the room until someone was willing to pick her up. I do not recommend this hospital to ANYONE. We need other options on this mountain besides Summit. The monopoly of medical care needs to come to a stop. read more

After an impromptu visit to the Summit Healthcare Urgent Care facility in Snowflake, the doctor saw fit to send me to the ER at the Hospital in Show Low. He called ahead, and when I arrived, they were ready and waiting. Everyone was courteous, efficient, and showed a genuine care for my well being. A diagnosis and treatment were performed quickly and painlessly (mostly!), and I was sent home with a referral to a specialist for further treatment. I could not have been more pleased and grateful to these professionals who perform thanklessly day after day to address our needs in often life-threatening situations. Thank you!! read more