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    Summit Entertainment Center

    4.8 (6 reviews)
    Open 12:00 pm - 12:00 am (Next day)

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    8 months ago

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    3 years ago

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    5 years ago

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    4 years ago

    We found the location to be ver clean, friendly staff, great snacks, great time for the family.

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    People searched for Bowling 495 times last month within 15 miles of this business.

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    Shelby Lanes - Small game room with tons of claw games, only $.50-$1 per play for decent prizes. Kids won a few small prizes today.

    Shelby Lanes

    2.9(14 reviews)
    8.1 mi

    After what happened last time, the last thing I expected was to get a message from someone. I was…read morecontacted by Vickie in my Yelp messages, and she left her contact information. I was shocked and confused, but I decided to call her anyway. She wanted to talk about what had happened and listen to my experience. She profusely apologized for what had happened and assured me that this was not how they ever treat customers. She was unsure why things were handled the way they were. Talking to Vickie was amazing, she made me feel like they actually cared about their customers. At first, I felt like they didn't care about lost business. Vickie told me that they were very sorry for what happened and that they would have a meeting with the supervisor on this past Friday with the proprietor, another supervisor, and herself. They would reflect on what happened and discuss the situation, and ensure that it will never happen again. I was shocked to hear that they took what I said so seriously. She understood that I may not want to return but offered a chance of redemption with a gift certificate so we wouldn't have to pay. I told Vickie that we were willing to give them a second chance. In the mail I received a note from Vickie, along with a gift certificate. We decided that we would use it on Thirsty Thursday with the same group as last time. She asked me to call her when we decided to come in so that she could meet us. I honestly forgot because it had been over a week. I did call her, but she had just left and got to the office. We completely understood and she told us to have a good time. Vickie is perfect with customer service and amazing at making connections with customers. We felt like she cared about us and what had happened. When we got to Shelby Lanes, we came early and got on the waiting list. We decided to get some drinks while we waited. Finally, our names were called by the supervisor from the incident. He asked us how many people were bowling and if we needed shoe rentals. He told us what lane we were in as well. He seemed much nicer. He then said something I did not expect. He asked if I could wait a moment so he could apologize to me. He apologized for how things happened and explained that he did not realize he was coming off as mean. The whole situation was a mess as is, and stressful. He was stressed out and wanted to fix the situation, and said he should have handled it better. He said he was truly sorry for the way we felt and that he should have refunded the shoes. He was caught up in a moment. We accepted his apology, and I was happy to see he really meant it. He seemed genuine. People make mistakes all the time. We were really upset too, but everyone deserves a second chance. We ended up getting a pitcher or beer and pop, then later another beer pitcher. We had a blast. We were having fun joking around and egging each other on. I decided to watch. It was a little competitive, but more so fun. We actually enjoyed ourselves with no problems. We even talked to the people next to us, and I also ran into a high school friend. When I went to the bar, I got a chance to talk to the lady that was at the counter that day, Celia. She apologized for what happened. She told us that she was really happy to see us. She also saw the review. She explained that she really does love working at Shelby Lanes. I told her we would definetely come back and that I appreciated her trying to help. I was impressed with how the supervisor presented himself. He thanked us for coming in when we were leaving. He high fived us, smiled, and laughed. You could tell that it was all genuine and that he really is a nice guy. I'm happy we gave them another chance.

    People of Shelby..this is a bowling alley, not a 5-star restaurant. The summer kids deals are…read moreamazing, they have balls and pins and shoes and everything you need to go bowling. The problem is your expectations and ego, if you want to go bowling..thankful this place is still around. These reviews sound like you think you live in Beverly Hills, CA. It's an inexpensive, old school bowling alley in Shelby Twp Michigan. It may not be the place for a dinner date and the parking lot needs repair. If you think "I know, let's go to dinner at the ol bowling alley", and then are disappointed with the service or food there, remember..it's a bowling alley. There are other options. Also, you (us too) live in Shelby Twp.

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    Shelby Lanes - Kids are enjoying a birthday party!

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    Summit Entertainment Center - bowling - Updated May 2026

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