Ruined brand new clothes. Tried to say stains were there on both my husband and I clothes, WRONG!!…read moreTook it to highland cleaners and they had difficulty removing stains. Now I have to buy another set of new clothing for vow renewal. Avoid this place at all cost. I shouldn't have left my items when I noticed the roof leaking and she stated "Its leaking all over" On a scale of 1-10 I give her a -15

Dropped off my suit and a couple dress shirts for the Derby. Really great service. Picked up my dry…read morecleaning which was ready right on time. Couldn't be happier with the wrinkles and stains he was able to get out. Thank you Quality Dry Cleaners! If you need next day service don't hesitate to go to Quality.

Great customer service. I take all my work suits here. They provide great quality service and…read moreattention to the craft. The price is also ideal and really affordable. I always leave 100% satisfied with how my suits look.

Went for alterations a little hemming of pants, take in a couple of blazers and take in a couple of…read moreslacks. I was told she was not professional and refused to provide service, even though she had taken in suits for me before a couple years ago which is why I went back and my father went to them for decades before he passed away. She definitely missed out on a lot of money for the service. I will NEVER step foot in that establishment again and tell people to go elsewhere for service because they are not a full service shop anymore. They need to remove alterations on their sign.

Thank you for the last minute save of daughter's prom dress! I so appreciate you going the extra…read moremile for us. My experience here has always been great! Use this business.

The owner is extremely rude and unprofessional. There are too many choices out there. Would rather…read morespend my money with a business who appreciates their customers and has good customer service skills.

Great service. Wonderful people. They always take great…read morecare of us. Great work and on time. So helpful

I took a rug to them to get cleaned. The rug is an older rug with wear and it was given to me by my…read moremother. Customer service was great and the people are really friendly. However. When I got the rug back it stunk. It stinks so bad that I'm am embarrassed to have people over. I myself don't even like coming home now because the smell is so bad. Especially after I paid $250+. I figured for that price, the whole rug would have been submerged and cleansed. I also got add on services like pet smell removal. I don't think that happened. Rug still looks very dirty and when I got it back it was full of dust. Calling it a loss and probably going to give it away to goodwill. I feel bad for leaving this review but now I'm out of money and a rug.

Update! I was not able to figure out how to remove my negative comments I last posted, but let me…read moretell you what great customer service and customer satisfaction looks like! I thought i wouldn't have my suite in time for my event this weekend, but New York Tailor Shop reached out and made it right! Owner reached out to friend while on vacation to contact me so that I would have my suite. Picked it up, fits great and the person who got me my suite was the sweetest lady! Even gave me a back of fresh veggie! Greatly appreciated and this is what I call above and beyond expectation! Thank you for saving the weekend!

Shopping online during COVID-19 has not been fun. I needed some new business casual pants for work…read morebut Kohl's was out of the length I needed. Since the pants were on sale, I went ahead and bought them knowing I could easily get them tailored. I brought 3 pairs of pants to the shop on Friday. Due to extra safety measures in place, the shop had extra partitions and the employees wore face shields while doing the fitting. You pay for the service at that point. The price was reasonable. I picked up the pants on Tuesday and was beyond impressed. You can't even tell they have been tailored. I will definitely bring items here if I need tailoring again in the future.

Excellent work, quick turnaround, sweet people. Never consider going anywhere else. Long-term…read morecustomer.

I got some complex alterations done on an expensive shirt and some outdoor feather flags. I wasn't…read moresure how to explain the alternations I needed in terms that I was sure Sharon would understand, but Sharon only needed a quick glimpse at the shirt and flags before fixing them right up and returning them to me the next day! Super happy with the quality and speed of the alterations and will be returning in the future. They're some of the fastest, cheapest, and competent tailors around who can handle complicated alternation requests within a fraction of the total time and cost that I'd expect!

I found Expert Tailors via word of mouth when I needed a repair done to a rather expensive garment…read more The alterations were ready when promised, staff was friendly, and work was done with high quality. If you need a reliable tailor in the East End of Louisville, I would recommend checking out Expert Tailors!

I love these ladies! They're definitely my go to ladies when I need my dresses fitted. They are…read morequick and very friendly too! Most of the alterations are done in about a week depending on how busy the week is. The price is super reasonable too!

The staff was friendly and helpful, price was reasonable, and the turnaround was earlier than…read moreexpected. Was happy to learn they also offer alterations. This will definitely be my go-to dry cleaners from now on!

I brought it a coat, a jacket, and a sweater. I asked how much it was going to cost, the man there…read moresaid $35. I said alright. Came back in a couple days later and picked it up and the woman behind the counter said it was gonna be $52. I told her that price is higher than what I was told before. She was rude and seemed to be annoyed by me, so I said, "it seems like you are frustrated with me, if you were in my shoes, wouldn't you want to pay the price you were told?" And she said "I wouldn't get something dry cleaned if I couldn't afford to pay for it". I paid for it and left. Extremely rude and basically called me poor because i didn't want to pay a price different than what I was told I'd be paying.