My parents ordered two couches, a chair, pillows, and a rug from this location back in August…read more Everything arrived in a timely manner except the two couches. At least eleven phone calls later (possibly more; they couldn't remember them all!), many many false promises from employees that the couches were on their way from the warehouse (or being build or on the truck, etc.), my parents were FINALLY informed at the end of November that the couches hadn't even been built yet! The delivery date for the couches has been pushed out at least three times! At this point the couches won't even be done being made until mid December. Apparently these specific couches are very popular! A manager has blamed many of the employees for not knowing how to read the computer. One employee even told them, when asked by my parents for a corporate number, that it "doesn't exist," that there isn't one that they can give out. My father later found one online and was able to reach corporate. My parents were initially only refunded the shipping costs, but have since been told they will be credited more money.

I ended up going to both locations today and I was pleasantly surprised. I first met Jennifer who…read morewas very informative, yet gave me no pressure to buy. She did direct me to the mall location so I could get a better idea of what I was looking for. That is where I met Sean. He was so sweet to me, like he treated me like family. He asked all the right questions and was 100% honest. I feel I paid a great price for the sofa I bought today. Edit: the sofa I bought was on backorder, which was fine. I was told once it came in, I would receive a call to set up my delivery time. Well today I received a call saying they were in the area and wanted to deliver my sofa. I'm at work until 10pm. Then he offered tomorrow, but again, I'm at work till 10pm. He then offered to call me later today to set up delivery time, but I'm at work till 10pm. I personally feel that it would of been a lot easier to set up delivery time before trying to deliver it to my house. 2nd Edit: well since no one took the time to arrange a time for my sofa delivery, I decided to take it upon myself. So I called the store and spoke to a confused man. Then a different man came on the phone and asked if he could call me back later. Weird, but ok. Then the first man came back on to take down my name number. Yesterday they were all about delivering my sofa, now today it doesn't seem to be that big of a deal.

Our experience with Empire Furniture was great! The personal experience was tailored to our needs,…read moreand our furniture was delivered the next day. Customer service was fantastic!

From the owner: Empire Furniture is a furniture store located in Portage, IN, that has been serving the surrounding…read morecommunities since 2023. We specialize in bedroom furniture, kids furniture, mattresses, dressers, recliners, sofas, chairs, rugs, bars, and more. We provide our customers with the best selection of quality furniture at the lowest prices. Our knowledgeable staff is happy to answer all of your questions and provide helpful advice to ensure that you get the perfect piece for your home. We strive to make furniture shopping a pleasant experience by offering delivery services, in-store shopping, and online shopping. At Empire Furniture, you can always expect to find the perfect piece for your home. Contact us today!

I love this store. At first the name threw me off but the furniture and items in the store are very…read morenice a great quality and the prices are amazing. There outlets section in the rear of the store is absolutely amazing. I've gotten some great deals there and I will continue shopping there. Update Oct 26, 2018 I was amazed when I first started shopping at Bob's and that has not changed as far as the outlet section of the store. The retail section of the store also had great prices however, they stick it to you with the delivery charges. Their prices are cheaper than Ashley furniture, Art Van, The Home Place and other stores but when they add in delivery charges you will end up paying more for your furniture than most places. The kicker is they charge based on how much you spend. Example: If you purchase a sectional for $1,700 the delivery amount is $300 but if you purchase a sectional that is the exact same size but cost more, your delivery charge goes up and there is no cap on the delivery charges. I will continue shopping there but only in the outlet section.

Five stars to Pete the salesman…read more Purchased a recliner on 5/14. Arranged/promised delivery today, 5/21. Text yesterday said the delivery window would be between 10 a.m. and 1 p.m. today. Text at 6:06 a.m. this morning: "TODAY'S THE DAY! Your merchandise is out for delivery & estimated to arrive between 09:45 AM - 12:45 PM." 1:00 comes and goes. Nothing. 2:00 comes and goes. Nothing. 2:45, I text back yesterday's text that invited questions. "Where are you." Response: You are schedule for tomorrow. Wait, I was scheduled for today and I have the texts to prove it.; Response: Delivery scheduled: May 21, between 10:00 a.m. and 1:00 p.m. The tracking link provided DOES NOT WORK. As I continue to wait to get an update, I get: 2:49 p.m.: "I'm sorry to inform you that the item could not be delivered today due to an unforeseen situation at the warehouse." Offer to reschedule for next week on the 27th, 28th, 29th, or 30th. But WHY has it been delayed? Why didn't anybody call me. Been sitting around since 9:45 [due to this morning's text] and now it's FIVE HOURS LATER and 2 hours past the latest time promised. I should get a discount, right? Ummm, we can't give you a discount until after we deliver the chair and then we can "evaluate the entire situation further." What kind of idiot would agree to let Bob's "evaluate the entire situation further" AFTER you've already allowed them to deliver it [at a charge of $69.99]? Guess they deal with idiots all the time. "I want to talk to the store manager." Response: Call the store. So I call Bob's in Merrillville. After two operators and 16 minutes total on hold, Jessie comes on. At least she has an answer: They're having problems at the local warehouse and your chair is coming from Ohio. So why didn't someone contact us? Ummmm, sorry, those computer texts are from a different division of the company. WHAAATTT? So you send me a text YESTERDAY promising delivery between 11 and 2, and then you send one at 6 this morning promising delivery between 9:45 and 12:45, but NOBODY can text or call and say . . . sorry, can't make it today? And the links that supposedly take you to a tracking page for your delivery truck take you to a page that says "Delivery Tracking Not Available?" You think Jessie offers any discount? Any upgrade? A coupon for a White Castle? Nope. Just a "we're sorry" and "I see we can reschedule you for next week." Ummm, no thanks. CANCELED. Bob's will never see us again.

Delivered wrong bed when we clearly showed them which bed we ordered. We even went to the shop to…read moreconfirm the bed we wanted. Didn't even refund money and wrong bed didn't come with parts that were "included". Waste of time and effort. Left us furious because they still tried to charge us for a bed that we didn't ask for us. Power hungry people! Update: STOLE MONEY TWICE FROM CREDIT CARD, WILL BE PRESSING CHARGES!!!

Best service and furniture at great price they where so helpful and delivered and put everything…read moretogether

The service clerk worked with me and was very kind, the delivery guys were great they even had…read morespares wood to use to help balance my machine. Great company so far my machine is working fine I couldn't wait to start a load.

This is the second time we've bought and used their guys to install and take our old washer out 5…read moreyears ago , and our dryer out last week. We first moved in five years ago and the newer washing machine that was here was broken beyond repair so we were in a pinch and bought refurbished washing machine from them five years ago. It is still running strong and a beast.!!!! They don't make these washers like that anymore! Then they came out last week again removed our old dryer that was still here from the purchase of our home, and installed a dryer we purchased from them that is not only refurbished, but guaranteed. It's way better than our other dryer and the men installing were very kind and professional. They worked quickly. They had to work around some obstacles and were so impressive on a very hot and humid day. We just had our water heater go out the same week so I'm not going to go pay $1000 for a new dryer just because a new one has smart computer features on it. This Maytag is in perfect and beautiful new condition. Check them out if you want a reliable appliance and good service.

I had the pleasure of visiting this store on both Friday and again on Sunday to both pick up an…read moreorder, and to do a return. Darlene, another associate, and the manager on duty (I wish I knew his name) provided me with the highest level of customer service. He made my day! He was a one man show on the floor and handing pickups and he even located my 18" Baker Santa that I was looking for online. Darlene found me on the floor, and she let me know that the manager had located my item. When I got to the register, Darlene took her time, and she made sure that my coupon was properly applied. I was able to find the most unique garland & Santa's. They have something for everyone. The store is neat, clean and well maintained. My order was quickly and efficiently processed with a smile. Darlene was professional, and I loved the way she worked to provide exemplary service as she even assisted her coworker when I arrived with my return.

Huge store filled with home decor and furniture. It is perfectly organized and very reasonably…read morepriced. Would definitely recommend for textiles and furniture but Hobby Lobby offers nicer signs.

Their available choices are outstanding. Quality, one of a kind furniture! Staff is fantastic and…read moreextremely helpful. Prices are a little high, but love that place.

Nice pieces but very unwelcoming staff. The guy cleaning the furniture rudely told us our kids…read morecouldn't be unattended. Our kids were literally one section over and not misbehaving at all. He then proceeded to glare at my 7 year old daughter as she innocently touched some decor. Won't be going back.. Edited in response to the owner: The employee could have been much more polite in general. A previous review from another family (scroll down) had the same experience as we did, so that definitely means your business lacks tact when interacting with their potential customers. Instead of rudely telling us to watch our children the employee could have said something like "Hi thank you for visiting us today. We try our best to make sure children are safe and ask that you please have your children near you at all times. We hope you understand." Much more polite, and still gets your message across. Instead of this long winded message below try pouring some of that energy into training your rude staff. Still felt unwelcome and won't recommend this store to anyone and especially anyone that has children! Have a blessed day.

This is what Lost Eras(in Rogers Park, and I eventually need to redo my review of that place) would…read moreprobably be like, if it had 2.5 times more space, plus an outdoor area(just off of a left side door past all the TVs) to sell even more stuff(though the most interesting stuff by far is inside). This store was seriously like combining the most interesting retro things you'd find in someone's basement(more like the most interesting items of all the basements you've visited), and displaying them all in a very huge space. All the previous reviews are right-on about this place being great. Looks deceptively small when you first enter, as you only see the main room, a 2nd room just behind that room, and a side room filled with LPs/music/books/etc. at first. But when you go to that second room and realize there are several more rooms behind that door(albeit these rooms aren't air conditioned or heated at all, unlike the main 3 rooms), then you realize how much hidden treasures are here. And this is the ONLY caution I'll give about this place: the bathroom(in the back half of the place that doesn't have a/c or heat) isn't in the greatest shape, so I'd suggest finding one somewhere else if possible, unless you have to go very badly. I believe the staff lets you haggle on prices at least somewhat(but not sure to how much of a degree they allow this), since I overheard someone at the register and a customer appearing to do that before I began exploring the back rooms. Glad I didn't rush my time here, and savored exploring this store. Can't wait to return to this store at some future point. *NOTE: Closed on Sundays*

I'm taking one star off because I go here all the time and I've noticed that the prices are…read morebecoming like that of an antique joint and it's NOT an antique joint. It's a SALVAGE shop. Big difference. I'll pay higher prices if the picking-over and searching and digging are done FOR me. I'm getting to the point where I don't want to come anymore...

What an unusual store! Random isn't the word for the assortment of merchandise: some furniture,…read moresome clothing, lots of men's shoes, few women's shoes, area rugs, toilet paper, some decor, a larger appliance section, a few toys and games, small appliances, single cans of soda, sparkling water, Monster, even some pet items. And dozens of suitcases of all colors! If you need luggage you will love the variety here. I'm working in the area this week and happened to see this store which is near my hotel. The furniture is very nice and extremely reasonably priced. I found a couple of couches that I would have considered purchasing IF I wasn't 3 hours from home and IF I was driving a truck. There were men's Land's End shoes for $5 a pair. A great deal! In fact everything I saw was a very good deal. I've never seen a store like this before. A fun place to shop! If I lived nearer I would stop in frequently! We definitely don't have a store like this in Carmel where I live. I'll add that everything was well organized and prices were clearly marked. This store is very clean and tidy. I'll definitely stop in whenever I am working in this area.

What is this place?! It's filled with a random assortment of everything you can think of, but at a…read morediscount. Everything from name-brand clothing and shoes to patio furniture and bedroom furniture, individual rolls of toilet paper, laundry baskets, washing machines, luggage, margarita mix, mirrors, giant cans of tuna, dog beds, tiki torches and lots more. Last Chance Overstock sells the things that didn't sell at other stores. It's the Island of Misfit Merchandise, if you will. (Will you?) My children had a fun time sitting in all of the chairs and couches around the store. A big portion of the store is dedicated to furniture, and the store-people are 100% OK with you and your children sitting on every couch and lying on every bed. My kids wanted to find the most comfortable couch, and they chose the one with plush corduroy that had cup holders and a USB plug. They wanted to buy it, but we live many miles away, and also, there is no way I'm inviting a couch with cupholders and a USB plug into my home. Get bent, kids. You need to look at the products carefully, because some of the things are a little worse for the wear. But for the most part, most of the items I saw at Last Chance looked perfectly fine. I wouldn't come here to find something specific, because inventory changes frequently, but this is a good place to browse and find a treasure.

What a fabulous venue for our baby shower event!…read more If you're looking for a truly special venue, Blue Moon Barn and Vintage Market is an absolute hidden gem just over the Illinois border and south of Lake Michigan in Westfield, Indiana. Tucked away down a quiet, tree-lined country road setting feels beautifully remote--peaceful, private, and full of charm. So very worth the drive! The barn itself is nothing short of magnificent. With soaring two-story beamed ceilings and thoughtfully curated décor, every corner is filled with unique vintage finds sourced from around the world. The creative lighting alone is stunning and creates an unforgettable atmosphere, whether you're hosting a daytime gathering or an evening event. There is even an Airbnb guest apartment inside the barn! Inside, the over 5000 sq feet of event space is both elegant and functional. The long, 12-foot wooden tables add to the rustic sophistication, and the full-service kitchen makes hosting seamless. There's also plenty of parking, which makes things easy for guests--something I've found is often overlooked but so important. What truly sets this place apart is its heart. The property is situated on an 80-acre animal rescue acreage, and the events hosted there help support that meaningful mission--something as a guest I felt good about being part of. And a special mention goes to Jen, the hostess, who is warm, incredibly accommodating and welcoming. Her attention to detail and genuine care make the entire experience even more memorable. In my opinion, whether you're planning a special event, wedding, or simply visiting, Blue Moon Barn offers a one-of-a-kind experience that blends rustic beauty, thoughtful design, and purpose in the most wonderful way.

Every trip to Union Pier includes a trip to Blue Moon. Beautifully curated collection will keep you…read morereturning.