Chris was amazing! He and Megan (his ride-with who is also a scheduler that was learning what the Plumbers do) were fun to have in the house. There was a cancellation so Amy got us scheduled right away for a kitchen sink clog. My dad once mentioned that this happens every 3 years! and he was right, I reviewed Sullivan 3 years ago for the same problem. Megan kept me informed while Chris did the work, and he even scrubbed/cleaned the area under the sink afterwards. Impressive! read more

Super solid. They came the same day I called in. Respectful and kind. They ddressed all our needs and the price was very fair..

These folks just showed up for a second time to help me with a plumbing issue (two separate issues). Each time they showed up on time and talked me thru what was wrong and how they proposed to repair the issue. Very friendly person on the phone making the appointment. A very competent plumber arrived both times to perform the work. Reputable staff. Only did what I asked then to do. They will review our home and make recommendations. read more

Toilet was clogged and kitchen sink was dripping. Called and Amy was most helpful. Had to change dates until after school end. In two hours or less, Scott arrived ready to work. Fixed toilet in a,minutes, then sink. Gave senior discount and he was,so nice. Asked Lori if,he could come for ice maker line. Give them a call!!! read more

Sullivan was the only plumbing service to answer our call this weekend when an emergency hit. Scott was prompt, communicative, traveled through adverse conditions, and resolved the problem quickly, then presented a bill that was a fraction of their quote. read more

Have relied on Sullivan Plumbing for over 20 years. With rental properties and my home. My only plumber!!

We had a water pipe break at our Birch Bay property. On the way up to meet the plumber they called to say that the plumber that was scheduled was tied up on another call. They said they knew we were driving up from pierce county to meet the plumber and they were in the process of trying to get someone else out. We received a call about 20 minutes later that they found someone to come to our house. The plumbers arrived a few minutes before us and fixed our leak, tested it and we're wrapped up in about an hour. read more

I thought the team who came to take care of my plumbing problem. WeRe very kind and respectful and courteous and knowledgeable. They did a good job fixing the problem and I didn't find the charge outrageous. The customer service at the office was excellent. Highly recommend. read more

I am so absolutely impressed with Sullivan plumbing and especially the amazing knowledgable owner Don. He saved me on a weekend with an emergency plumbing problem 2 days before renters moved in. I could not believe the unbelievable reasonable price for a back up and root removal from my sewer pipes. He went the extra mile to get to the bottom of the issue and why it happened. Also calling the city to do their part as well as having a solution to what I need to have done to prevent future issues. I would highly recommend him to anyone who needs a good plumber. His 35 years of experience is obvious to his expertise and how he dealt with the entire situation. His friendly personality was just another added bonus. What a great team he and his wife Tracy are! I finally found a great plumber. Thank you so much! read more

They are not 24/7 as advertised. They have an on call service who takes the info and passes it on to the tech. The tech Sam called said he would call later and come by and look at the plumbing leak. Nothing, no call no response. Never heard back from Sam or Sullivan Plumbing. So I would pass on their services since they can't call you back and just don't care. read more

Please be aware that this company has changed hands and is no longer reputable as it used to be. They did some drain line camera work for me and charged over $400 for 1.5 hours of work. if you agree to use these rip off artists, make sure you get a written bid for the job before allowing them to do any work. They have no problem with going back on what they promise and then gouging you. read more

The workmanship was fine, however the invoice they provided did not have a breakdown of parts and labor. The job was to remove and replace the old unit, with no structural modifications. The bill: $2565 pre-tax! The water heater they installed sells for $1000 retail. Figure maybe $350 for the control valve and other parts? That leaves $1215 for labor, The two men were here for two and a half hours. That works out to $486 per hour. If you think that is astronomically high, so do I. Unfortunately, I cannot recommend Sullivan Plumbing and will never use them again. read more

We've used them several times for bigger jobs as well as a simple clog and always great service and pricing is very reasonable. Each plumber has shown up on time with a great attitude, prompt service and often able to fit us in if urgent. read more

Don't do business with these guys they did a really crappy job of diagnosing the fact that a well pump was wearing out the bearings or check valve were slowly wearing out they told our neighbor with whom we have a shared well but the problem with the calibration issue they installed a new pressure tank for our neighbors with no drain valve and no gauges then proceeded to tell them it would cost $500 to calibrate the system even though after speaking with my husband that they admitted that the problem was most likely the pump wearing out after 25 years of use we had the pump replaced by another company and no longer have any problems they charged our neighbor over $3,000 to install an air pressure tank that at maximum cost $1,177 they were not out to help us solve a problem or even to diagnose the problem correctly only to get as much money as they could don't do business with these guys they're out to rip you off read more

Our hot water heater sprung a major leak on a Friday. I called around for plumbers and Sullivan quickly got an estimator onsite. They gave us a competitive bid that I price-checked with two other companies. The estimator, Don, went the extra mile during the estimation to help us drain the tank and re-route our recirc pump to ensure we would have properly functioning cold water over the weekend. They did a professional job with the install itself. The install included a small retrofit of the existing vent piping, which did not have the correct slope. A couple of days later we noticed a small leak where the new vent piping tied into the old piping. Perhaps this should have been handled in the initial install, but it was a tricky area to be fair. Sullivan promptly came back and fixed that up as well. They were professional, courteous, and on the ball throughout the process. read more

We had a huge leak in our water line and decided that rather than experience this every few years we would re-pipe the entire house. This is no small task, but Sullivan Plumbing came through for us again. Their customer service was fantastic from the first call to the office until the project was finished. The owner Don did the estimate, Ross and Scott were the plumbers. They were always on time, they went above and beyond our expectations and are dedicated to their trade. In our opinion true professionals. read more

Replaced a garbage disposal. Very friendly, and great work! Was on time and everything was left very clean.

Trying to find a good plumbing company can be daunting. I mean when you need one, you need one now right? Not three weeks from next Tuesday! I was so happy to have called Sullivan and from the first call to the service everything was top notch! I couldn't be a happier customer!! The new owner is dedicated to taking care of his clients. Trust me, call them! read more

The company assured us their technicians wore masks. Our plumber removed his after we left the basement. Be sure to make your expectations clear before the technician begins work. We now know that the aerosols that spread COVID 19 hang in the air like smoke, and poorly ventilated indoor spaces are risky for spread of the disease. We are both over 60 with underlying conditions. He put our health at risk. He did put the mask on after I spoke to him about it, but by then he had already been working in the basement for over an hour. read more

The service to replace my water pump and plumbing was lousy and I was way overcharged. The actual work itself was good. I will not be using this outfit again. read more

Loved that they showed up in a mask. They were able to tackle a complicated issue for me. I'm so glad that they were able to provide solutions without hassling me every step of the way. They may be a bit expensive but they know what they are doing. I will use them again. read more

I was quoted l$39.99 for call out and added to work order. I had a simple hookup under bathroom vanity sink. Parts cost $15 or less, and they were there 15 minutes or less. Charged $238.00. Absolutely will never use them again, and will tell everyone I know not to either. Ridiculous!!! They were 10 miles away also. RIP OFF company. Very dissappointed. Karen N read more

I DO NOT recommend this company! The scheduler gives inaccurate information, and the plumber is rude. The scheduler reported a $69 travel fee + ferry fare to come to Lummi Island, so I scheduled and arranged my day to meet the plumber at 9:30 am today. This morning the plumber , Eric, called to say that his minimum fee to come to the island is $900 - regardless of the actual time spent and cost of the job, then argued with me for 10 minutes before I finally ended the call. read more

We had a pipe break on a Saturday evening. They saved us so much worry! We had a large funeral the next day and they were friendly, prompt and more than reasonable. Thank you so much! read more

Erik and his apprentice, Nate, took great care of our family and kitchen! We hired Sullivan, on a recommendation from a family that owns multiple homes in the area, for an installation sink project. Erik offered to redo our 10 year old piping for not much more than our base quote. All around five-star experience. Very competent and professional. Thanks to both Erik and Nate! read more

I hired Sullivan to repipe an old double wide mobile home I own. I feel like I've been duped. My bid literally says "Bid to replace all water lines including all primary and secondary lines on both hot and cold sides and all the fixtures, excluding shower valve, as discussed." I honestly thought Sullivan would be putting in new shower heads and faucets and taking out all the old pipe. That didn't happen. Some old pipe is corroded to fixtures and that pipe and fixtures weren't touched. New faucets and shower heads and things that I consider "fixtures" were not included. The only faucet that was replaced was one I paid extra for. Yes, I complained and asked to pay less. In return I got to talk with an angry defensive plumber who insisted he did everything he was supposed to do. Trying to remove the corroded pipe would have caused more problems. I ended up accepting $400 off my bill which covered the labor of the new faucet put in at my request. I feel a little bad about posting a negative review after accepting this meager offer, but I want people considering Sullivan to know the word "fixtures" is weird lingo for internal parts to them. "Fixtures" are not the hardware you might reasonably expect. read more

Excellent work, fast and fair priced. We have used other competitors but Sullivan plumbing really is the best in town. We will be using them in the future again. read more

the good: nice guys who arrived on time and completed their work in a timely basis. the not so good: a little bit expensive and not particularly detail oriented or familiar with higher end plumbing products or practices. read more

sullivan plumbing recently came out to fix some broken waterpipes. they were friendly but overcharged me severely, $50 service to $500 plus bill.in a couple hours with no warning. used cheapest parts. i was stuck and paid, hopefully you won't be. avoid or be prepared to be screwed. read more