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    Suite Outdoors - Phantom Screens

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

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    Services - Suite Outdoors - Phantom Screens

    Motorize existing window treatment

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    13 years ago

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    The Blind Doctor - Original chord lock as per the other picture that they tried to charge me for, saying they put a new one on.

    The Blind Doctor

    (10 reviews)

    STRONG RECOMMENDATION - Repair Assistance at the Blind Doctor - Hunter Douglas Remote Controlled…read moreBattery Powered Blind Over Skylight April 5, 2022 Good day to the Blind Doctor and to Lee who assisted me with his Hunter Douglas blind repair issue. I want all your customers to be aware that I had the best customer service experience an individual can have at the Blind Doctor. My problem was not trivial. I had taken down a skylight Hunter Douglas Blind that was not working. It is not an easy undertaking (ladders, height, weight in the air, tensioners, alignment issues) and brought it into Calgary from Canmore. Blind repair is not simple and the parts and construction can be very complicated. The age of the blind is also a consideration as parts can be hard to locate and often are unavailable. This has been my experience. After explaining to Lee, the owner, what my predicament was the expensive blind was analyzed with curiousity, a brilliant attitude and actual detailed knowledge of the product. I was so impressed. Rather than put me off, or suggest a new expensive blind, Lee endeavoured to listen to my problem and offer solutions. So much so, that for about one hour he immediately took a complicated blind apart and expertly rebuilt a single problematic component, the tensioner on one side, and left it In working condition. I could never have done this. Too many special tools and special knowledge. He was concerned about the reliability of the older blind (2012) and insisted that I try it out first so he could uphold his customer service one year guarantee. Customers of the Blind Doctor should know the fantastic treatment I was accorded. We all repair household items of all sorts - Plumbing, HVAC, electrical, appliances etc. I have seldom had anyone help me in such a way and certainly not in recent memory when so many items are simply wastefully discarded or cannot be repaired. I want to commend Lee and his staff and his business. Well done.

    I took a 23" wide top down bottom up blind in after the cat chewed the string. Girls at the counter…read moreright away said likely the clutches would have to be changed without even looking at it at $50 each. I said it's just the strings that need changing as it worked fine prior. Get told it's $195 for 4 strings and two chord locks because they are causing the string to break. Lies. They were fine and I was skeptical that both were doing that at the same time. Go in to pick them up and I can see that one of them had not been changed. Owner gets angry quickly. He took $50 off, but because he lied about changing the part, I don't think the other one needed changing either. I don't trust them, nor will I return.

    Suite Outdoors - Phantom Screens - blinds - Updated July 2026

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