I was a loyal client of Sense of Skin for over two years and received a wide range of services,…read moreincluding lip blushing, Hydrafacials, chemical peels, ombré brows, bikini waxes, and lash services. I initially began going to this location because the artist who previously did my eyebrows relocated, and this studio felt like a convenient place to receive multiple services in one location.
For a long time, my experiences were positive. However, over the past several months, there was a noticeable decline in both service quality and professionalism.
It began with a bikini wax that felt rushed and was left patchy. I chose not to complain at the time and simply stopped booking waxing services there. Shortly after, I experienced an issue during a lash appointment where my lashes were glued together. I asked for them to be corrected, and another technician confirmed the issue. Despite this, I still attempted to continue as a client due to my long-standing history with the business.
The most serious concern occurred during my most recent Hydrafacial with extractions. I had received this same service many times before--especially from a senior technician--without any complications. This time, the facial was performed by a newer technician, and afterward I was left with scarring on my face. Because this reaction was completely different from my prior experiences, I returned to the studio to raise my concerns.
Rather than addressing the issue with care or accountability, my concerns were dismissed and I was told the outcome was "normal." Shortly after that interaction, I discovered I was no longer able to book appointments and had effectively been removed as a client.
Additionally, the owner, Danielle, attempted to prevent me from receiving eyebrow services from an independent provider who rents a suite within the same location. This was especially concerning, as that provider operates independently, and my prior relationship with her is what initially led me to choose this studio. This attempt to interfere further reinforced my concerns about how client disputes are handled.
What is particularly troubling is that the studio's website and client paperwork do not clearly disclose policies regarding client discontinuation or restrictions of this nature. This lack of transparency is especially concerning for permanent makeup services, where clients invest significant time and money and rely on long-term follow-up care.
When I attempted to schedule my lip blushing touch-up, my request was declined. As a result, I am now required to spend approximately $500 at another salon to have the work corrected, rather than the standard $150 touch-up fee, since many professionals will not work over another provider's work.
Throughout this experience, I did not feel my concerns were handled professionally or respectfully. During my time as a client, I also observed frequent staff turnover, which raised concerns about internal management and consistency of training. When reviewing other negative feedback, I noticed a recurring pattern in which concerns appear to be met with defensiveness rather than accountability or resolution.
This establishment seems to retaliate against clients that complain about poor service, techs that leave, and even people renting space from them, due to personal matters. They would rather lose clients, income, techs, and more rather than rectify a situation or even admit their wrongs. Very unprofessional.
While I understand that any business has the right to refuse service, professionalism, transparency, and accountability are critical--especially when offering permanent makeup and advanced skin treatments. Based on my experience, I strongly encourage anyone considering these services to carefully review all policies in writing before booking here.
