The business enforces strict rebooking and cancellation policies, including warnings and fees…read more However, during my appointment I waited over 30 minutes past my scheduled time with no accommodation or consideration offered. They didn't even give me updates while I was waiting. As a parent who had to pay for childcare during that wait, the lack of flexibility or acknowledgment was disappointing. Because of this experience, their products on the shelves always being old, wipes dried out, and then them trying to find a way to charge fees and add warnings to my account I'm taking my cash elsewhere.

I booked a free first visit eyebrow wax. I did the pre appointment check in and everything. I…read morerequested my waxer wear a mask because it's option they provide for you to choose. My waxer Destanee wasn't wearing a mask. Why let us choose that as an option if it's not going to be honored? She was also really rough. she pulled on my head and neck roughly to get the angle she needed. She made me bleed. slightly but this never happens other waxing place. the rooms are outdated. waxing chairs are old and don't seem to move well. rooms are outdated. I will not go back and don't recommend. I'm glad my wax was free because what they charge is not worth it.

Jennifer is the best waxer! Literally she gets every hair. And she's so sweet!…read more The place is always so nice and clean, and love that the wax beds are heated. They wax using a wet method, rather than your skin being dry - but as a girl with sensitive skin, that's so much better for my skin! Definitely recommend coming here!!

I'll preface this by saying that I was indeed running about 7 minutes late for my appointment. But…read moreI could tell Lucia was ready to get off the phone with me and be done with her day (I'm certain I was the last appointment and she couldn't be bothered to accommodate me). First, the person I ALWAYS see is Kailah and I was never informed she wasn't available for my appointment and someone else would take me (surprise - it was supposed to be Lucia, who answered the phone thinking I didn't catch her name). Lucia proceeded to tell me I could still come in and see if I could be taken and I told her I'm at the light, she said I could cancel, so I said, "I'm literally at the light but if you say you can't then I'll cancel." So she said "ok I'll cancel thanks bye" then hung up. Ummmmm ... I need to make another appointment HELLLOOOO???? Nikki owns most of the Radiants in the Bay Area and this isn't the first time I've had a horrible experience with someone over the phone. I stopped going to the Walnut Creek location for this exact reason. Mariana was another person I'd go to, but apparently she's left. Once Kailah is gone, I'm never returning. There's a reason there's high turn ... likey due to poor management and customer service.

Terrible communication. I reached out via phone and text, and also called the studio main number…read more No response whatsoever. I also talked to the studio owner and she said she relayed a message to Pat but Pat never called or texted me back. I would understand if she is booked and not taking new patients, but at least give me a call back and say this. Bad customer service.

Pat is an amazing electrologist. Her methods are permanent and she is always so friendly and…read morepleasant. A very relaxing experience.

Had to get my eyebrows done last minute, so I decided to check this place out. I have to say Suvam…read moreis amazing! She took me right in threaded my eyebrows and tinted them. She is super nice and helpful. Definitely will be going back! Happy I found her.

On my second visit to Suvam Brows for eyebrow threading, the technician asked for my brow…read morepreferences and proceeded with the service. Her communication skills were adequate, despite some language limitations. *When I arrived, a woman was waiting before me without any signs or notifications about technician's availability. To enhance service, she could focus on responding to phone calls, which rang nonstop while she tended to the woman before me, choosing not to answer. Overall, I'd be coming back here again.

I have been going to Elizabeth for over a year now. She is thorough, timely, knowledgeable and…read moremakes sure you feel comfortable during the whole experience. Highly recommend Elizabeth for your waxing needs!

I've gone to Radiant Waxing consistently for the past year and a half and Rylie does an amazing job…read moreevery single time. From the very jump she made me super comfortable and at ease to start my Brazilian journey, and it's continued throughout. If you are looking for a waxer at this location, I highly recommend Rylie!!

So I've been looking for a new eyebrow place. The only thing worse than having your long time…read moreeyebrow girl leave is having to find somebody new. After a lot of of review reading, Suneeta seemed like someone worth taking a risk for. She did not disappoint. Straight to the point and cleaned up my eyebrows perfectly. She did not ruin any existing shape or arch and worked with me to help move towards my eyebrow goals. I did not get them tinted, but may consider it next time. Definitely worth a shot. Make sure you get Suneeta.

Edit- I mistakenly reviewed the wrong address. The incident…read morehappened at the Pleasant Hill location, which is at the border of Concord. Sorry about that! This review is not for the owner- rather one particular worker. I have been coming to URS Threading for many years and have visited all of their locations. This is the first time I've felt the need to leave a negative review for this location (my 5th time here). I arrived at around 6:40 p.m. (the salon closes at 7:00 p.m.). A broad-built Indian woman at the front desk said she would do my threading. I asked her to start with my upper lip, and it was noticeably painful from the beginning, though I didn't say anything. What really concerned me was that she brought the thread inside my nostril while threading my upper lip. I immediately winced in pain. In all the years I've been getting threaded, this has never happened before. It felt very unprofessional and made me question her experience. She has no communication skills at all. The people who have helped me previously in this location were all nice. I told her what had happened and left immediately without completing the service. Based on my experience, I would not trust her with threading. Very unprofessional and unapologetic.

Bri was absolutely AMAZING!! I've never had microneedling before, but she really pulled out all…read morestops for my stubborn hormonal acne, educated me on the process, what to expect, how to maintain results, and talked me through the entire process. My skin now looks so amazing. Acne is clearing up (I had one very large cystic that stayed for 3 weeks that's now gone), and I was so surprised to see how much my pores shrunk as well. This is something I'll definitely have to be working into my beauty routine and I wouldn't trust anyone but Bri at Skin Spirit. Book with her, you won't regret it!! On top of that the spa is absolutely gorgeous, and the front desk staff were very kind a with excellent customer service. As a fellow lash salon owner, I really appreciated the attention to detail, and full blown geeked out over the experience

I was so excited for my first facial experience here until I walked in unfortunately. I was…read moreexpecting a warm welcome but the receptionist that day didn't smile nor have a welcoming presence. I told her it was my first time getting a facial and she looked ready to go home. For my first diamond glow express facial, it was a nice introduction to facials. The esthetician was friendly and accommodating. The lady at checkout was way nicer and had excellent customer service. Not sure if I would return back.

I had such a great experience at Physicos Aesthetics and wanted to leave a review because he truly…read moretakes the time to educate his clients, not just perform treatments. He's knowledgeable about skin health and does an amazing job explaining what your skin may or may not need when it comes to lasers and other treatments. I never feel pressured into doing anything unnecessary, which I really appreciate. I've had lip filler done by him multiple times, and the results are always beautiful, natural, and consistent. He has a very skilled and thoughtful approach, and you can tell he genuinely cares about achieving the best outcome for each person. Highly recommend!

Physicos Aesthetics provided me with an amazing experience recently. Daoud saw me immediately, did…read morea thorough consultation, listened exactly to what I wanted, and focused on my needs when dissolving my fillers from another injector. The actual injections were surprisingly manageable, and he gave me great aftercare tips. All around, I highly recommend his service to those who are new to any type of aesthetic treatment. You would be in the right hands!