After thinking about getting a facial for months and months and wondering what it would be like, I…read morethought it was time to finally experience it. I was a new Grandma and almost 49 and didn't want to waste another second wondering, so I started researching salons online. I didn't want to spend a lot of money so I checked Groupon first. I found some places but they didn't have very good reviews. So I kept searching and found Radiant Skin by Lauren on Yelp. I was a little leery to even get a facial because I have very sensitive skin. Even though I have oily skin it doesn't take too much of a bad product to make the skin peel off of my face like a sunburn. But after seeing all of the 5 star reviews I decided to make an appointment with Lauren, almost four weeks ago now. It was a little more than I wanted to spend but I was SO HAPPY I did! The whole experience was fabulous. Her room was comfortable and clean. She used only organic products that smelled fantastic. She was gentle yet thorough as she was applying and removing the various products to/from my face. And in between the multiple processes, while my face was absorbing the natural goodness of the products and steam, she massaged my calves and feet and then arms and hands. I had no idea that came with the facial. Bonus! All while cocooned in warm fluffy blankets. I stayed awake through the whole thing because of the excitement of what was to come. I loved every minute of it and my face never peeled, just smooth tighter skin. And before I left, I scheduled my next facial, which is in a couple of days. Oh, and I almost forgot, she does a great job on eyebrows too.

Lauren did an AMAZING job. My first time getting waxed, she explained everything she was doing,…read moreanswered all of my questions, got me to laugh during the worst parts and overall it was a very pleasant experience. Especially considering that I was getting my hair ripped out, haha! I would definitely recommend her over anyone else. The room had a nice, welcoming atmosphere and smelled great, and the waxing process wasn't nearly as bad as I expected it to be. I'm soft and hairless now thanks to the amazing Lauren

After a deployment overseas in the desert, I was in need of a facial to feel refreshed and clean. I…read moreended up falling asleep and taking a great nap while under red light therapy. I definitely recommend the services offered here!

First time getting waxed in any area of my body! I got a Brazilian and underarm and services did…read morenot disappoint! I loved how she walked me through everything and how quick she did it too. I prefer to get it done and over with than have to go through the pain of getting hair pulled out of me for a longer period of time. She made it less painful than I anticipated for sure! It was professional and no awkwardness at any point. The place is pretty chic too! Wish I found this place sooner!

Microderm and a Vitamin A Peel; thanks Jasmine for always fitting me in last minute!…read more Great skin starts with a great Estethician who knows your skin and Jasmine has known me for 42 years!

Love getting my facials done my Jasmine my family loves their facials with her!! So glad I found…read moreyou

I had a signature massage with Nancy and she was wonderful! This place is adorable and such a nice…read morelocally owned hidden gem in Lodi. Very relaxing - I'll definitely be back!

UPDATE AFTER OWNER RESPONSE:…read more Thank you for taking the time to respond. I do appreciate the professionalism in your reply, and I also want to reiterate that my frustration was never truly directed at Kaila personally. My disappointment comes from the overall handling of the situation as a longtime returning customer. I completely understand that scheduling conflicts happen and that businesses have policies and time limitations. However, what was most frustrating was the lack of accountability or meaningful effort to make the situation right after the confusion occurred. As someone who has supported your business for years for special occasions like birthdays, Valentine's Day, and Mother's Day, I expected a little more customer care and consideration rather than an explanation of why the situation happened. I think what disappointed me most was that the response focused heavily on justifying the circumstances instead of acknowledging the customer experience itself. A little empathy and flexibility can go a long way in retaining loyal clients. I genuinely loved coming to Perfect Balance over the years, which is why this experience was so disappointing in the first place. ORIGINAL REVIEW: I've been a loyal customer of Perfect Balance Day Spa in Lodi for years and have regularly visited with my mother for occasions like Valentine's Day, Mother's Day, birthdays, and other special celebrations. Because of the positive experiences I've had in the past, I recently called a week before Mother's Day to schedule two "Slices of Heaven" services so my mother and I could treat each other for the holiday. Unfortunately, this particular experience was very disappointing. After confirming my appointment for a specific day and time, I received a call asking if I could move the appointment to 3:30 PM. I was understanding and accommodated the change without issue. Shortly after, I received another call informing me that if they were to keep the appointment, the "Oasis" portion of the service would only be provided for approximately 30 minutes instead of the full advertised hour. I politely asked whether there could be a price adjustment since the full service would not be rendered, but I was told, "Yeah, no." The receptionist, Kayla, made it seem as though she had already checked with a higher-up regarding the matter. She was polite throughout the interaction and even acknowledged that she understood my frustration and agreed that the situation did not seem right. Because of that, this review is not necessarily a reflection of Kayla personally, but rather of the management decision and lack of accommodation from whoever she had to answer to, whether that was a supervisor or the owner. I also asked whether another day could be arranged instead, but the communication felt hesitant and delayed, which ultimately led me to cancel the appointment altogether and make arrangements with Appellation aka Wine and Roses. It's unfortunate because I have genuinely supported and enjoyed this business for years. The 3 stars are for the quality of massages and prior customer service experiences I've received in the past. However, I deducted 2 stars due to the repeated scheduling changes, uncertainty, lack of accommodation, and unwillingness to provide a fair adjustment for a shortened service that could not be fully delivered as advertised. Very disappointing.

Cassidy was very professional! Probably the most comfortable Brazilian wax I have ever had. In and…read moreout in less than 30 minutes.

Cassidy is very professional, and she is knowledgeable about the skin. My skin looks so much better…read morecompared to half a year ago. Her suite is a relaxing vibe and she has lovely energy. Very nice to talk to & she is so accommodating. I get waxed & facials from her now. 10/10 recommend!

Service from Denise is amazing! It's hard to get an appointment but only because she goes above…read moreand beyond and is great at what she does. Nice chill vibes while you wait...Definitely worth it!

Facial by Kayla...seriously does not get any better! She is amazing, I hope she has her hands…read moreinsured!!

Just left from getting my eyebrows cleaned up. Nitu not sure if I spelled that right did an…read moreexcellent job at cleaning them up I feel gorgeous thank you Nitu and Pinky! Been going here for years , they do such a wonderful job and are so sweet

When I'm in lodi and need a quick fix. This is my to go too place. I've been going here for a few…read moreyears now. Very nice shop. I will admit depending on how wild my eyebrows are I either get a fierce look or a decent wife look. I've never really kept the same shape. But I'm always happy with the shaping

Tiffany is amazing!!! She provides a variety of services, is professional & uses great products,…read moreand makes scheduling easy. I have been going to her for 6+ years now & I've never been disappointed... I actually look forward to my appointments with her because she does such a great job. I've had services completed such as waxing, eyebrow & eyelash tinting (I highly recommend), and makeup for events. She even did makeup on my wedding day for myself & my bridal party. I wish she could do my makeup every single day because she makes me look & feel extra beautiful. I always recommend her to people, and I will continue to do so. Also, I have very sensitive skin & I've never had any after appointment issues such as redness or bumps like I have in the past w/ other estheticians. I don't know what type of wax & other products she uses, but whatever it is works great for me.

LOVE!!!! Tiffany is amazingly gently and has an eye for perfection. Her bedside manner is calming…read moreand she's very professional. I believe this is her greatest strength, as it put me completely at ease. Her office is also very relaxing with the sounds of soft running water, you almost feel like you are no longer in the city. When I get waxed, I usually turn red and puffy. Not sure what magic she preformed, but that did not happen. I will absolutely be back! Thank you Again Tiffany!

I came for a brow wax and I have to say ... Love Vanessa!! She is top-tier quality! She takes the…read moretime with her clients , maps your brows, and even fills them in at the end . She is also such a kind hearted person ! Easy to talk to , has great ideas, and really helps you achieve your desired brows . I really am so happy i found her , and have been telling all my friends about her -she's a Gem in Lodi!

Scheduled for the lash lift and brow tint- I loved it! Sure did such a great job! My experience was…read morevery relaxing and refreshing.

I was just looking at my review shortly after the first time I started seeing her in 2012... Well,…read moreall I can say is that not much has changed in the way of the level of care that Michelle has provided to me. She has customized my Facial needs based on what I'm needing at the time of my visit. I wanted to let you know that she has been at a different location for a while now.. The new address is 404 West Pine Street, Lodi, CA 95240 Her phone number is 209-607-8937 I have gladly referred several friends to her, and they echo the same sentiment. She continues to research and educate herself on the newest and available treatments.

Michelle is the best! She meticulously finds all your facial impurities and solves the problems!…read more Be it fine lines,uneven skin tone, blackheads or facial hair she works with gentleness and thoroughness! My face feels amazing and I can't wait for my next scheduled appointment! Her partner, (ironically ) Michelle is licensed to administer Botox and fillers which together help you fight the aging process (my goal until the day I die!)