Very rude! I ordered a taxi 1.5 hours in advance to catch the LIRR train 5 minutes away (25 minutes walking). I gave myself an extra few minutes to be sure I'd catch my train. At the scheduled time, no car was at my house so I called to check the location. "It's going to be another 10 minutes" I'm told. So I say well in another 10 minutes I'll miss my train and the operator replied, "I don't know what to tell you" I was completely appalled. 10 minutes late puts me on a train that leaves 30 minutes later. No big deal right ? I guess not when your job is to sit a phone and dispatch cabs for other people who have to get to work too. Who cares right ? You're already at work. I'm completely disgusted. I've been using the service for weeks with no issue, aside from different drivers charging me an extra dollar. A simple "I apologize for the inconvenience mam" would've sufficed. P.s. it's 15 minutes later and still no car has arrived. Do not use this service! No respect for people's time. read more