I would do a minus if I could. I have had this company since Jan 21 2022 and I have had nothing but trouble with them. Today, again I called, as I have several times before each month, and I found out that the phone number that Suddenlink gave me is registered to Telletec, a business. I have never heard of them, so the agent would not put a manager on the phone, Each time I call, I ask for a manager, and have never got one. They will not get one.
First month, they shut me off 3 days before the bill was due- I have yet to receive even 1 bill from them. The agent told me I should have paid more to prevent that. So I said to him to take 3 months right then on my credit card so I would not go thru this again. He did not do that. To date I have paid as follows: 1/18 $69.99, 3-5, $124.47, 4/2 $100.48 and 5/3 $74.99. Today I called to find out why nothing matches up and she told me my phone number is to a business account, not a personal one. Why? She refused to get a sup on the phone, saying she would escalate this and if a manager thought it was worth an escalation, they would call me back. I am not holding my breath but I need to find a new company. This one is HORRIBLE. Also, I lose service several times a day. It may only be for a minute or 2 but it is several times a day. read more