It's is appalling that you cannot call and order a sub for pickup and pay in-store! You can not order online and pay in-store! This is so wrong. To make customer wait to get food ready when they could have called or ordered ahead! Unless it's on online and only for of payment accepted to place order is debt and credit is absurd! I place orders all the time online but didn't have time to deposit money at the bank this week. Because of that I miss out on deals and can't order ahead.. I may just stop eating subway all together.. thanks subway, glad you don't have my back.. like my time or me as a customer isn't as valid or important as someone paying by card. News flash I matter too. Thanks for wasting some of my time if I want your food.. over it! You lost a regular weekly customer... You just lost $50 a month at least! read more

Placed order online and when arrived to pick up at scheduled time (hour after order placed) drive thru and in person orders were being completed without beginning ours. When told we placed online, the lady working gave attitude. read more

The worst subway in wheeling they are so slow and always find a way to mess the order up. And the food it horrible. Found a fingernail in my sub one time . Don't come here!!!!!!!!!!!!!! read more

The workers are friendly I feel bad they're likely understaffed but we waited in line 30 mins for 3 sandwiches. We tried to leave but the drive through line is single file and we couldn't get around the person in front of us. When we finally came to the window I told my husband to pull off but he gave the guy our card to run and we are stilllll waiting for our food lol going on 35 mins .... read more

Took forever to have delivered and i paid for extra meat and literally it hardly any meat at all. Call and spoke with manager and they nothing they can do. so save your time and do not go here staff rude and unpleasant this store should probably be closed read more

Ordered a hoagie and returned it because it was inedible. I requested a new sandwich. The cashier wa very nice and we has a nice conversation. As we were finishing up I joked the we could take the old one and give it a proper burial....some huge fat "manager" came running out of the back that he had it " all on video" and I was cursing at his cashiers. This never happened. I was joking a d laughing with them. I told.him in no uncertain terms what I thought of him and left. I'LL NEVER GO TO SUBWAY AGAIN!!! read more

TERRIBLE SERVICE!! Waited 20 minutes for my sub, will not be back here ever again! not to mention they're always out of everything. this place is an absolute joke. read more

Absolutely horrible I ordered food with only 1 car ahead of me , I sat for 25min and still no one even came to the window for the guy ahead of me I left went to Wendy's and the guy was still waiting when I left there what a F-ing joke . Just because you repaint the building it's still a crap hole read more

Terrible service! The employee was unpleasant to my daughter while she ordered. Then my wife ordered extra cheese and asked the employee to put the cheese on both sides of the bread, a simple request. The employee huffed "we don't do that here! It takes too long!" We were the only people in the place. This attitude continued, while the other employee just laughed. Finally, the employee got into an argument about what size drink my wife ordered. Maybe other Subways have better service, but we won't bother finding out with better options like Quiznos or Elm Grove Subs. read more

What a joke. Never will I go there again. I waited in the drive thru for 25 mins waiting for someone to take my order and they told me to take a look at there menu. FYI there's no menu on display outside but a few items. Every time I go there they are so slow, but I see them waiting on everyone inside. That place used to be so nice and it's a shame how fun down it's gone. Terrible management and workers. Btw I didn't get my food and as soon as I started backing up they asked if they could take my order well too late, I've waited long enough. Ridiculous. read more

This is the worst Subway in the area for customer service. I just experienced 6 (yes 6) employees standing behind the counter talking and not even saying hello to us. One of them finally tried to take our order but the music was so loud they had a hard time hearing me. Then, two of the employees started fighting (meanwhile nobody is making our food) and as one runs away, the other employee starts cussing about her!! After about 10 minutes and only cheese being on one of the four sandwiches, we told them we would be leaving. Not the only time I've experienced this kind of service. I'll just have to drive the extra time to go to the woodsdale subway. read more

IDK what the employees are paid but 3x now when I haven't given them a tip for fast food I've gotten attitude. I'm a working man too and I'm struggling to make ends meet so I really don't appreciate how I was made to feel. read more

Waited in drive through line a ridiculous amount of time, placed my order for tuna salad on spinach and a coke. For $9+ I got a plastic container with nasty wilted spinach and lots of big stems and a couple of tablespoons of tuna salad - way less than any sandwich - plus the coke had no ice at all!! I won't come back to this one. It used to be very good...not so much anymore!! read more

Slowest Place ive ever gone threw a drive threw Employees Take for ever and Looks like they stand around talking alot when they have a line at the drive threw spent 20 mins Before line even moved When i got there Highly Recommend not going there Anytime soon. read more

This place can't get a simple order right. I sent one sub back because it was incorrect only to be given a second sub that was also incorrect. This is the second time it's happened in two visits. I'm done. read more

Placed an order online and there was an up charge for bacon...after placing the order they called and told me they were out of bacon and I could substitute another item, which I told them that was fine, just forget the bacon. When I picked up the order, the up charge was still on my bill and when I asked them to correct it, I was told they did not know how to correct and I would have to come back the following day when a manager was there. Totally unacceptable.... This happened at the Subway in Wheeling, WV @ the Elm Grove Crossing location@ 6:25 pm......I would give then a zero rating, but you have to at least give them 1 star to get your review posted........... read more

This is a poor representation of a Subway shop. It is dirty and disorganized and staff are not the usually friendly and helpful people. They had their trays of bread on top of the glass sneeze shield where it was exposed to customers in line. We asked for a knife to cut our salad and were told that there were no knives. Door to the restroom was hanging askew. Tables were dirty as if they hadn't been wiped in awhile. Will not be returning to this location. It is a food inspector's nightmare. read more

It's like any other subway out there. Decent subs for cheap. Servers were fast and nice. Bread tasted fresh, ingredients were clean. Location was clean and well kept. Can't complain. read more

Waited 26 minutes in the drive through line for 1 sub. Not the first time either. The employees are doing their best BUT THEY NEED HELP!. Hire someone owner. read more

I went thru the drive thru with only 2 cars in front of me. They were out of Cheddar cheese, large cups, choc chip cookies, and Parm Cheddar bread due to corona but that was completely understandable. However, I ended up waiting for 27 minutes for my order (2 foot long steak and cheese subs)!!!! Completely unacceptable for a so called fast food establishment. When I got home, both sandwiches were wrong. Had veggies on both that I didn't order, veggies that I did order were missing and wrong sauce on both! You would think that with the amount of time they had to make the subs, they would have gotten the order correct. I called and spoke with a very nice young woman there and she said to bring the receipt back and they would redo the sandwiches. So I got back in my car drove back to Subway and the young woman made the sandwiches correctly in front of me. The young boy who made my sandwiches walked out and I said, "hey son, you really messed up my sandwiches what happened?" He looked at me, totally ignored my comment, and rolled his eyes. The young woman apologized for him. However she was not the one who needed to apologize. She offered me a complimentary bag of chips or cookie which was nice but, I will never go back there. read more

Went to the drive through on 6/14/19. No other cars so I figured it shouldn't take too long. This drive through always takes longer than regular fast food places which I can understand. I could see inside and only one customer. They say they'll be right with me. I wait 10+ minutes. Usually I would just drive away but my wife was about to leave for her nursing shift and asked me to get her lunch. While I'm waiting a family comes out and I can hear the mom explaining to a young child that sometimes you need to think things and not say them to avoid hurting peoples feelings. They finally take my order. I pull up and wait another 10 minutes. No one ever greets me, but I can see inside workers on cell phones scrambling around ignoring me. Then it appears they all just leave. My 1 1/2 year old cant take it anymore so I just drive away. As I'm driving away there is an employee on the phone outside. I hear him say "yes sir. But you know if someone comes in here and says something insulting I'm gonna say something back." I don't even really care about the terrible customer experience, I mostly just want to know what was going on in that restaurant. Went to McDonald's and got her a southwest salad, much smoother experience. read more

Honestly has the most unhygienic employees ever my family and I thought there was something wrong with them and the way they slopped the sandwiches together was disgraceful read more

This location doesn't follow all rules of the Subway Chain. I visited around noon, and attempted to get an egg and cheese sub, since they are now served all hours. The sign in the store even says the egg and cheese sandwich is "all day every day," but it's not. Even though it's on the sign. It's not. When I asked why it was on the sign, one woman behind the counter yelled "DOWNTOWN TOLD US WE AREN'T ALLOWED." When I told her I eat downtown all the time and get the egg sandwich at 6pm, they basically wouldn't acknowledge it. The girl actually waiting on me said "I don't make the rules. What do you want?" I then tried to get the steak, egg and cheese (Again, why couldn't I have had the egg and cheese then? They had the cheese. They had the egg. I would have paid for the steak, egg, and cheese, but they wouldn't allow me to leave the steak off.) without the very spicy sauce. Nope. Not allowed. There were at least 6 employees running around (and it wasn't even busy), yelling, talking to each other. Any time I've been in there, it was a mess, and sometimes they follow rules, and other times they don't. I don't understand it. I also have tried to write to Subway three times about it, and they never respond. P.S. I talked to "downtown," where they supposedly told Elm Grove to not serve egg sandwiches. Not true. read more