I walked here in the snow, come in to the manager making about 8 subs for a customer waiting. He said "Hello" & "One moment please". No worries. I did not mind waiting. I waited for 15 to 20 minutes with no exaggeration. Still, no worries. A minute before I am served a younger female employee walks in, late or something because the manager starts reprimanding her in front of another man who was waiting for his 8 subs & myself. She had an excuse for being late of course, he said "I don't care, I don't care." She then, proceeds to walk up behind the sub bar & then just looks at me. I wasn't having it, I didn't appreciate her not acknowledging me because she messed up & was late. & she was all mad at the manager because of her mistake. It was sad. So, I looked left & away from her, waiting for her to tell me she is ready or ask what I would like. Instead, she walks away, almost expecting the guy manager to make it after he was hustling already. They both come over & I tell them before I order I have a coupon for buy a footlong, get one free. The manager proceeds to explain he cannot take the coupon that the corporation sent out. I'm pretty sure that is false advertisement. He was very nice & had a good tone with me & said they are a separate franchise or something. I asked him why he couldn't take the coupon 3 times. He was trying to answer, but wasn't entirely great at English, but still we understood each other's context. During this conversation the girl chimes in not once, but twice in a very rude, privileged way. She was raising her voice at me because I was trying to understand something. & then she yelled "we don't have to take it (the coupon)" at me. I turned to her & said I was not talking to you. What I should have said is "you wouldn't know because you came in late, but I've been here for 25 minutes, waiting patiently, & now you won't take my stuff. There is a subway a mile away, so I'll go there from now on. The manager was fine. Them not taking the coupon was fine. The reason they lost my business was because their employee was raising her voice at me, the customer. I found it so disrespectful. I proceeded to the Subway a mile away & they could take the coupon when I asked before ordering, then they said they care about customer service. I thanked them for being accommodating & said that the Subway a mile north wouldn't take my coupons & they asked me why. I said the manager was telling me they only take some of the coupons on the sheet. & that they are a separate franchise or something. The employee working on other people's subs overheard me & chimed in & said "they can't do that. They have to take it. Those are sent out by the corporation." That's what I thought, the employee who thought she was woke at the other place was wrong. I thought it was you can take all of the coupons on the sheet or none. But, anyways, this is my 1st review I have ever wrote on Yelp & I know it's long & detailed, but I truly was perturbed by this Subway & will be reporting to the company. read more