Ordered on the app with a 25 minute lead time due to the time of day, 12:05pm.
Arrived to find the pickup tray empty and a slow moving line waiting to order.
Stood for 25 minutes in line (now nearly an hour has passed since I placed my order) to ask about my mobile order.
The clerk didn't seem too concerned about me having to stand in line to get my sandwich and went to the back counter to find it laying near the meat slicer.
I checked my app several times while waiting in line and it indicated that my order was received but that no one had read it, no one was preparing it, and that it was not ready for pick up.
Needless to say, my sandwich was a soggy mess because who knows how long it sat by the grinder.
I did ask the clerk why it wasn't on the pickup tray so that I could have saved 30 minutes of my time and she just shrugged her shoulders and said, 'must have forgot.'
Worst Subway I've ever been to. Never again! read more