I'm a fan of Subway sandwiches. I love stacking mine with vegetables. A few years I lost 40 pounds eating Subway sandwiches and doing water aerobics. read more

I ordered 3 foot long sandwiches and 2 footlong nachos through DoorDash. First off, the nachos were cold, even though I saw it only took the driver less than 10 minutes to get here. One of the subs was The Beast, and my son complained of stomach issues the next day. He did not take a picture, but I have pictures of the other 2. Another of the subs was the Hotshot Italiano, and when I opened it, there was 3 pieces of meat, no cheese, a few wisps of soggy lettuce, 3 1/2 tomato slices, 4 slivers of red onion, and 4 jalapeno slices. REMEMBER..... These are footlong subs! The final sub was The Outlaw, which, although there was some minced pieces of meat that resembled chipped beef more than steak, a few wisps of soggy lettuce, and 2 1/2 tomato slices, there again was no cheese, no onions, and no jalapenos. When I called to ask for a Regional Manager, I was told they could not give me that, so I requested a Store Manager. Was told there wasn't one onsite. They DID tell me to bring the sandwiches back, and when I explained I used Door Dash, the guy seemed to cheer up and told me I should contact THEM and THEY should refund my money, AS IF the driver that did his job was responsible for the "food" that was prepared by them!!! Basically for over $70, I received cold nachos, a stomach ache from 1, and 2 sandwiches that I didn't even feed to my dog! I will be going up Monday to again try to speak with the Manager. I DO NOT want a refund, nor another sandwich! I just want to reach out to the Regional or District Manager so they are aware of the fact the local franchise not only doesn't care about the quality of their product, but not about their customers either! read more

Subway - Hotshot Italiano 12" - Sandwiches Near Me - Rochester, Washington

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I did a mobile order and ordered 50% more meat I guess that meant 50% less meat I got bread cheese and sauce.

Giving 2 stars as generosity, they work incredibly slow, tend to get most of the mobile orders wrong, and again the slow work is actually crazy. Most definitely the worst out of all the subways in the area. Guess the sandwiches are alright though. read more

This was my "sandwich" I just got from here. My husband took it back to the front counter to ask if they could add more meat and showed them what it looked like. The manager told him that they would have to charge us if I wanted to add more meat because "they can't give away free food". We are local but sadly... we will not be back. read more

Subway - Sandwich Aka just bread - Sandwiches Near Me - Rochester, Washington

This subway is tiny, right off the road. But down the street from where we live. Very clean inside and this location is usually not busy. Tara who helped us was absolutely delightful! Very friendly and her customer service was excellent. Our sandwiches were really good. We will be back! read more

Ordered 2 foot long's and both had ends of tomatoes. We have had a hard time at this location before. Not sure we will return. read more

Subway - a sandwich with tomatoes and lettuce on a white plate - Sandwiches Near Me - Rochester, Washington

I go to this Subway quite often. I always order online using their app. I live about 5 minutes away. So tonight I ordered around 20 after 8, but when I get to the store it looks like it's closed. It's really dark and there is no one to be seen behind the counter. All the main lights are off. Since I already paid, I tried the door anyway. Hey guess what...they're open. I ask the guy why the lights are all off, because I almost didn't stop. He said "It's really close to closing." I said it's 8:20, you don't close until 9. "Yeah that's pretty close to closing." I said, um, no it's not. 10 minutes is close to closing. He just avoided looking at me. I said, So you're going to act like you're closed for 40 minutes so you don't get customers between now and 9 so you can bolt early. "Yep." He had already starting closing down sandwich makings. Normally, I don't give one star reviews. There is usually at least one redeeming quality that merits a couple stars, but this isn't the first time that this has happened to me at this restaurant. Previously, I had a similar thing happened only worse. You can't use their app to order within 30 minutes of closing, so I called at 8:30 to make sure they were still open. He said they closed at 9. I said i was 5 minutes away and would be there in a bit. I get there at 8:37 and the little shit had closed the store and left when he knew I was on my way. That pissed me off. I don't know what is wrong with the boys the manager hires, but it seems the majority have some sort of attitude problem. God forbid they do their job AND work their full shift. Don't get me wrong the girls have had a few charming moments as well. Just not to the extent the boys have had. It's too bad. This Subway is on the main drag of town. Right on HWY 12. They should busy all the time and rakin' in the $$. But the owner seems content with mediocre and makes no extra effort. read more

I ordered via DoorDash tonight. My sandwhich came with missing ingredients and wasn't toasted as selected. I got $10 I credit and re ordered my sandwhich. It comes the second time missing ingredients and not toasted. Which would be fine but I've dropped over $100 on subway tonight and I'm still not eating. I don't love subway to begin with but was fine with sandwhiches for dinner as long as it was toasted and had cheese. I ordered 2 separate orders tonight. Paid for things I didn't get and am overall pretty unimpressed. read more

Dirty ran down restaurant. The service is slow, painfully slow even if you order online. A pack of hillbillies hang out in the parking lot and clamber for the attention of the toothless assistant manager in between orders. There is no way to voice your concerns to the owner because the manager is the only one permitted to speak with her. On top of all of that, there is a older lady who sits in the store all day watching everything because her cousin, or kinfolk of some kind is working there. This lady brings in crafts and sets up shop at a customer table to oversee her relative making the sandwiches. You can practically hear the banjo's warming up as you open the door no, thanks! I will NEVER return to this location. read more

Fantastic service and delicious subs made by Tara!! I usually get a footlong and eat it over the course of 2 days, BUT..the sub Tara made was so good I ate the whole footlong in one sitting...then went back 2 days later. She was there again...and again, Tara made the most delicious sub, just the way I asked for it. Perfection! (I ate the whole thing in one sitting again!) THANK YOU TARA!! I'll most definitely be back to see you.. read more

I have tried to eat here several times and every time the food has been unbearable. The veggies are never fresh. The bread is always stale, but we're civil. The employees are under trained in I'll-mannered. This is so disappointing because we live in such a small area. It would be so awesome for one of the two restaurants to be a good quality subway, unfortunately, this is not true. read more

We have visited this store many times at different times of the day and have always felt, I could have done that so much better. The staff are always "new" and typically alone with a deer in headlights look... PLEASE DONT ASK ME ANYTHING...is the look you get. But... dang it I want my sandwich... so I start my sandwich mantra... and as much as I encourage and coach, I leave saying the same thing... why do I keep visiting this place. Also... they seem to thaw what is required... and maybe it was only frozen once... hint... dont get the meatballs read more

I like how this place is a few meters away from the road and had pleasant seating. Not much people. It is a quiet place. Two women were working there. I got my sandwich without any problems. Ate watching the cats go by. There was a fly flying around inside. read more

Without a doubt this is the worse vs subway ever. Today they Put my sandwich in a bag without wrapping it first. It was a mess when i got home. They won't take anything over a 20. I only go down there hoping they will fix this store but clearly it's the management the staff seem to be trying. I don't think I'll try anymor. read more

Horrible service, almost every time I have gone there my service has been bad but I went there today to try to give it another chance. The service was ridiculous. The employee taking my order was extremely rude to me and did not even try to treat me and my boyfriend with any form of respect. Our sandwiches were extremely sloppy and very squished. Do not recommend this place at all. I honestly feel like one star is being generous. read more

Subway - Sloppy squished sandwiches - Sandwiches Near Me - Rochester, Washington

To the owner of this Subway, I believe is Tammy Jackson. My wife and I have been going to the subway for many years and just recently we find that the chairs for the tables are all put up by the time we get there , roughly about 6:30 p.m.. last night we visited this restaurant and there was a mop bucket and mop blocking the dining room and the server behind the counter said they've only had four people in the last 6 hours so they're closing up early. The dining room is closed we cannot eat there. We were forced to eat in our car. We counted seven additional customers in about a 30-minute time come in. We are finding it very difficult to visit your establishment. read more

Small place, nothing to complain!! Only two people here, but respectful and a good service too!

Tried the place twice. Each time, subs are so gross. Don't get it. I've had tastier subway subs in Alaska then this place. Service is so-so. Meat was fatty and bland. I asked for gluten-free, and didn't get it. Then was told after sale, we don't have any gluten-free yet. Wtf! Won't be back. Subs suck, service is crap.. whole town is a dump really. read more

Was just in there. There was one guy working that looked like he was on the movie wrong turn spitting on food as he told a stupid drinking story to a customer. The other larger guy talked to me like I was a retard. He named off atleast 6 types of bread that they didn't even have. I asked for white and he was rude af. Might go back just to beat that mother fuckers ass. Anyways if u want inbread people spitting on your food as they tell you story's then look no further. This subway location is the place for you. read more

Went today, I think I was the first sandwich this guy made, it took him about 5 minutes what takes most places a minute to make. I can live with that, but I think they were using yesterday's bread. read more

I would like a manager to contact me. I have had two poor experiences in a row. I will share what happened today. I feel like this Subway has gone down in the last few years. Whenever I come, it seems like the workers that have been hired are not well trained. They had a cash register down and were only accepting cash tonight which no employee mentioned to me. I had to get that information from another customer. When a customer suggested to the employee with a tattoo on his forearm and hickies on his neck that he should let people know immediately when they walk in so they aren't making sandwiches for people who only have cards, he completely ignored him, when it was obvious that the comment was heard. This employee in particular had a terrible attitude and was moving extremely slow compared to the employee that helped me. The employee that helped me just seemed stressed and not confidently trained, which would be understandable when he had a line of people and a partner moving like a turtle. Then came the end when the same customer who commented returned because the slower employee had mixed up our sandwiches. Dear TAMMY JACKSON (owner of Rochester Subway) please train your employees and require more professionalism. This is not the first time I have entered your location with employees who did not know what they were doing. I am all about giving younger people an opportunity. But you have money walking out of your store every time I am there due to your lack of customer service. read more

Typically any subway you goto will be good and can expect the same quality of sandwich. What makes this one special is the outstanding customer service. They are so friendly here! I am really heavily influenced on how a business treats their customers and this place gets a solid 5 stars all the way. It was a very pleasant experience. read more

I am not even joking when I say this but every time I go to this subway(once every 3months) there's always new trainees that don't get trained properly. The Manager or Assistant Manager she always gives you a Resting Bitch face and always wants to get out and she rarely works when there's 1 person and a line of 10 people or more. I LITERALLY ONE NIGHT HAD TO WRAP MY OWN SANDWICH BECAUSE A NEW GUY AND GIRL DIDN'T KNOW HOW TO WRAP A DAMN SANDWICH. Also HOW THE FUCK DO THEY RUN OUT OF BREAD AT 5PM! read more

Our company pre-order some sandwiches for a training session we were having. These were individual sandwiches and not the "catered" tray. Since these were supposed to be standard sandwiches I had assumed we would get what the general public would get except NOT made in front of us. My boss went and picked up the sandwiches, the ones that were supposed to get cheese DIDN'T GET ANY, condiments were skimpy at best and the veggies while there wasn't a lot of them so basically we got a bread and meat sandwich with as little of the other stuff as possible. I called to let the restaurant know about this and all I got was excuses (poor ones at that) and a so what do you want me to do about it now attitude. Poor customer service, food should be made just as if we were standing in line like regular customer and a better attitude. The Subways in Elma and McCleary are much much better in terms of customer service and making of their sandwiches. read more

This is my second visit to this Subway shop in as many months. The girl made my wifes sandwich without incident. When it came to my sandwich a steak and cheese, she advised that she only had enough steak for my 6 inch sandwich and I said it is fine. As she got the bread out I advised her that the bottom section of the bread would not work to make the sandwich (it was too thin). She could not keep the steak on the bread. I again said it looks like the sandwich is not going to make it long enough to be made. She continued saying it is fine. So after the steak and cheese are on the bread she puts lettuce on and again steak is falling off and now my sandwich is nearly steakless. I told her a 3rd time that bread would not work. She then asks do you just want a new bread, I told her yes.....she was ticked now. She cuts my bread slams my steak cheese and lettuce on the new sandwich bread which of course caused me to lose more of my steak......she begins picking up steak and lettuce to put it back on the bread and now my sandwich looks like crap............I am fuming as this is the second time trying to get a decent sandwich made in this store. I eat Subway at least once a week in my line of business but this store continues to fail me. Never again though. Since my wife had such a nice sandwich made, I told the clerk I am not paying for that steak sandwich, I will pay for my wifes sandwich and I am leaving. She literally tossed my sandwich through the plexiglass cubby hole after I paid for it. Then I ask her if I could at least get a bag for the sandwich and chips and she threw what I thought was a bag............ended up being 3 bags she tossed at me. I left the store but came back in as I wanted her name. She refused me, I ask for the franchise owners name and number and she told me "go on line and deal with it through corporate". As I was leaving the second time she said "I hope your happy that I am pregnant". My thought is what does that have to do with making my sandwich correctly?? I will pursue looking for the franchise owner. read more