I was in here about 2 months ago and I ordered my usual BLT with mayo and jalapenos (at the drive thru). When I got home I opened up my sandwich and all that was on it was mayo, bacon and jalapenos. I thought okay they made a mistake, so I call the location where I went and asked about my sandwich. She told me that I have to ask for lettuce and tomatoes when ordering a BLT (which I've done a thousand times without a problem). Even if that was the case, they should have asked me, didn't it seem odd to be making a sub with nothing but bacon, mayo and peppers??? That's like ordering a meatball sub and having to ask for meatballs. Anyway I asked the gal if I could talk to a manager about this because I didn't believe her. I was told that there's never a manager working on the weekend. Now that cannot be true either, but okay maybe it is. I didn't want to make a big stink over it so I just dropped it. Now, I go there today and order a BLT the same way as I always do. It was around 3:30 in the afternoon so there was only one other couple in the restaurant. I ordered a foot long and just to be safe I spelled out everything that I wanted on my sandwich. When my sandwich came out, it was correct except it was a 6" and not a foot long. How hard must it be to get an order correct when you're as slow as it gets? It took a good 5 minutes to get my first 6" and another 5 minutes to get the second half. It very obvious that the younger girls working there were too busy talking and laughing to even get a simple order correct. I didn't order anything but the sandwich. At least throw in a cookie or something. If I were the owner of this location, I would not be very happy with the quality of employees lately.
Now let's fast forward about 2 months. This evening I finally decided to go back to this Subway because I'm so health conscience and I figured what's the chance my order will be totally wrecked once again. So, as I get to the drive thru window I wait for one of those normally giggly teenage girl voices and when it finally comes across the intercom I ask for a BLT with bacon please. She laughed and said a BLT automatically comes with bacon. I quickly explained to her about my trouble in the past and she thought that was crazy. She told me you never have to ask for 1. Bacon 2.Lettuce and 3. Tomatoes on a BLT sandwich. I agreed and proceeded to place my order. Now, I get my order in a somewhat timely manner compared to what I've experienced in the past and I continue on my 7 mile journey home. Upon arrival at my house I immediately go to the dining room to devour my foot long BLT that my mouth is ever so watering for. As I unwrap my sandwich I have the strangest feeling that something terrible is about to happen. Are you ready for this????? I did in fact receive a foot long, that is positive. All that was on this foot long was bacon, mayo and jalepeno peppers. I couldn't believe my eyes. No lettuce, No tomatoes??? Even after the discussion with the girl taking my order they still butchered my sandwich. I am writing this to warn anyone who feels the need to stop at the Subway located in Princeton Minnesota. You better write down your order on a piece of paper and hand it to the employee taking your order and then still check it when you get it or there's a 100% chance that it will be wrong. I will not give this joke of a Subway location any more of my business ever again. Sorry Princeton MN Subway. You've had more than enough chances to get a simple sandwich order correct. I guess that's just way to much to ask of a sandwich restaurant.
P.S. - This is a 100% true story of my experience at this Subway location. I've been told many times that a manager will call me about my complaints and it never happens. I'm starting to think there is no manager? read more