We ordered at 1:02:35. We received our food at 1:19:24, nearly 17 minutes later. Normally, I…read morewouldn't be timing chicken down to the second, but the wait was getting extensive, so I started paying attention.
Our table was sticky and covered in crumbs. Our food came out on paper plates because apparently all of the actual serving trays were busy, not on tables occupied by people eating, but stacked up dirty on top of the garbage cans.
The food came out one plate at a time, and each time the food runner set a plate down, they were halfway across the restaurant before we could even check whether we had everything we needed. Spoiler alert: we did not.
No utensils. The utensil station by the drinks was completely empty, so I went to the counter to ask for some. The young lady working seemed almost annoyed by my fork request.
Back at the table, we realized my husband had only received 2 of the 4 sauces he ordered and paid for. At that point, sauces #3 & #4 was simply going to have to become a donation to Slim Chickens because I wasn't making another trip to the counter.
After nearly 17 minutes, you would at least expect the food to be piping hot. It was warm at best. Even more concerning, two of my husband's wings were still bloody at the bone.
I could understand some of this if the restaurant had been slammed. It wasn't.
Apparently we are extremely spoiled by our local Slim Chickens in Olive Branch, MS, because my husband commented more than once that somebody needed to send their manager over here to get this location whipped into shape.
I'm not looking for a refund, a coupon, free chicken, or anything else. This store just genuinely needs help. Training, organization, urgency...something.
My mom always said, "Use your hands to save your feet." That might need to be printed on the employee shirts here. Bring the plate, sauces, utensils, napkins, whatever the table needs, with you. And maybe grab a few of those trays off the garbage cans on the way back.
Because taking almost 17 minutes to serve lukewarm chicken on a paper plate in a mostly empty restaurant is impressive, just not in the way you want it to be.