My friend amd I visited this Subway store in Midway, KY on 3/29 at 2:15 pm, and as of 3:00pm I am still in the store, after being verbally cussed and verbally assaulted by the store manager who refused to serve me after I waited over 30 minutes in the drive through lane with 2 customers in front of my car and no way to just leave as I was blocked in with the cars behind me and everyone's tensions high wondering what could possibly take this long. The store manager, hopefully for the last time ever in a Subway uniform, ( unless the owners filed for a 501c(3) exemption and whose stated purpose is to lose customers faster than the Ever Given has sunken maritime insurers without sinking itself.) , greeted me with no eye contact and after I inquired if they had been preparing a large custom order and then when she yelled at me,, not to me,, but at me that she was the only employee on duty despite Two other females clearly making sandwiches for the people inside the store who must have entered from a side door since the main door was closed with a sign that read "drove-thru orders only", later realizing If you were a known acquaintance of the employees on duty then you did receive inside the store personwl and priority service which may have accounted for the 30 minute wait in the drive thru line. After I asked the price of the veggie pizza, the manager Mitzi slammed down her pin,, yelled that she would not be serving me,, and shut the window as I was in mid sentence,, and in disbelief she then exits the store and is smoking a Marlboro and waiting on her ride home. My guest then entered through the secret door only to emerge with a veggie pizza that was cooked first,, and then the toppings added on afterwards. It's the strangest and worst item I've ever paid for in my fast food history of 43 years. Who puts toppings on a pizza after it is baked?
I hope to never return to the store, which I will say up front the building is very attractive as a stand alone store, the only Subway stand-alone that I can think of. Please refund to me my purchase price and know I have lived in this area for 43 years and will not return to this store without an apology, assurance that Mitzi will be reprimanded as we all have bad days. She was the rudest person I've encountered in my life as I worked in food service for 20 years myself and wound be terminated on the spot if I acted 1/10 as rude as she did and she is supposedly the store manager. read more