I went in and ordered a pizza and an Icee for my four year old granddaughter. We were the only ones in line so it was not busy. I paid and received my items. The lid was not put on correctly so it popped off and spilt on both of us. When we got home and opened the pizza it was burnt to the extent that it had to be thrown. I filed a complaint and the owner of the franchise emailed me a copy / paste form letter that did not even address my issue nor did he even offer to make it right. When I replied and called out his total lack of customer service I was sent an email from the manager offering to make it right. Sorry, if I have to call out your total lack of customer service to then be offered service, you can keep it. read more