tldr;
EVERYTHING…read moreABOUT THIS RESTAURANT IS CHEAP EXCEPT FOR THE PRICES.
Servers know NOTHING about the menu and are all but absent from the front of house
Chef can't season a meal to save his life
ZERO attention to detail
------------------------
I can't begin to describe how awful this restaurant is, but let me try.
I took my wife to Radium for our anniversary, and I asked the hotel concierge to make romantic dinner reservations for us. The package I bought also included a complimentary breakfast, so the idea was to eat at this establishment twice (BIG mistake).
When we got to the restaurant, there was no servers on the floor, and no hostess at the front desk. They had been open all day, and the place was empty.. I suppose this should have been our first hint.
We seated ourselves, and when the server finally arrived, she brought us waters in the ancient plastic cups. This would probably be OK if we were at Smitty's, but we were not, we were supposedly eating "Fine Italian Cuisine".
Every time the server came to the table (drinks, orders, etc), we inevitably had questions about the meals... she had NO answers, and had to ask the chef about everything. Also, many items that we wanted to eat (Items that WERE on the menu), were unavailable, and we had to make alternate decisions (this should have been our second hint).
When the complementary bread arrived, we were given re-heated rolls and plastic single-use butter containers instead of a nice whipped butter dish. With the bread, we ordered some calamari, and when it arrived, it was terribly undercooked and quite disgusting.
Dinner arrives and out comes my wife's $32, 8oz, medium rare steak... it was well done, completely unseasoned, and dry as chalk. WHO PAYS $32 FOR CHALK??? My chicken was average, I ate it and paid for it, but we sent the steak back.
We went back the next morning for breakfast, simply because I had the voucher and it was free... well not quite free. The concierge told me that it was a complementary breakfast, but gave me a $25 voucher... this voucher will NEVER cover a breakfast for two when you're charging $3 for a coffee and an average of $10 / plate.
ANYWAYS, against my better judgement we went for breakfast, and again, everything my wife asked for was UNAVAILABLE... at this point she was DONE. No more eating, just get out of her face. I chose to try the soft basted eggs, toast, hash browns, and bacon. The hash browns were completely unseasoned (just like the steak from the night before), and the eggs were like slime... I actually gagged a little when I saw them.
Now I have NEVER sent a meal back in a restaurant, so sending my wife's steak one night and my eggs the next morning was very out of the ordinary for me.
In conclusion, this is the last restaurant on the planet that I would recommend you eat at. In fact, our server from the first night even suggested that we eat elsewhere...
