Hello! I called today for a refund.
All I am going to reiterate is that there should have been some type of better inquiry, empathy, or positive feedback.
Instead the tickets here, I think the foods here, and ....... I am calling in today to get a refund. I never got my food. I came to the drive through at 8:54pm and said hello to the mic but got no response, pulled to the drive through window also got no response and then went to the door and got no response it was locked. Then ...At 9 the lights got turn off. And my husband and I watched that happen at the front of the store/ And no one apologized or ask questions. It's just so sad before Covid that would not been the case/ during Covid idk I hardly went into stores. After I had a hard time. And now that I am trying to go back and get into things, although still hard- I get this wonderful answer. "We will refund you."
But nothing else. And no further more. Why I guess I wonder what goes on in small businesses that it's this difficult to take time to care for the situation. I was not served and I never got my food, but here's your money back? How about your worker was saying words in the store that I heard by the drive through window as her and another associate were continuing to work on closing and wiping things down before 9pm, lights were on... "I don't give a fuck or maybe it was I don't fucking care." Why is this good and why did I need to witness this behavior? I said on the phone call made to your store at 8:34pm that I was sorry for not picking up the food and that I thanked for the food being made: and I was going to get my husband Matthew Leonard. But when we arrived before lights were turned off- we received this behavior.?! I did call after 9pm but I had been so hungry and worried I would receive worse encounters that I did end up disconnecting that phone call - I need you to know this - because this is NOT what's supposed to happen. I get it we all wanna leave but you should still serve food and people and be aware that I did no harm in asking for my food before you closed. read more