Ordered via app, and even spoke to manager about honoring coupon before we came in. We arrive, and walk in store for pick up, 3 employees are talking and making sandwiches, apparently for themselves, as two of them leave and briefly acknowledge us to say 'she'll be right with you'. The remaining employee scurries to the back (and I know, she has drive through customers, so all this is to be expected), then comes back after 10 minutes or so, and starts amking other sandwiches. And there is still no one else in the lobby other than us. Finally finishes those and takes them to the back, then returns. Asks us what we need, I told her we had an order on the app. She replies 'oh.' and goes and puts bread in the oven. Then stands there not looking at us or doing anything. I finally ask '....are those for our order?' she literally GIGGLES and says yes. I asked well how long will that take? And she replies, 'an hour and a half'. For bread. There is no way that's how long it takes to bake that shoddy bread. And, we had called ahead. Probably 45 minutes before this point. I say screw it, and ask for a refund. Which she doesn't even put back on my card, and I suppose she had trouble figuring out how to even do a refund, because she ended up just shoving cash at me. Pathetic experience. We will not be back. read more
