1 pm on wed and a bunch of people back there but confusion appears to be the word of the day…read more People walking out without ordering. .Dude that's making sandwiches has beard net UNDER his beard. I've been waiting on pick up order for 20 min already .... Sketch

I LOVED firehouse. the staff always did it right, but since the staff change everything manages to…read moreget messed up. Ingredients go on the wrong sandwich, some of which are completely missing. They forgot the cheese when I asked for extra cheese. How do you even do that?? When I go with numerous individuals they've been consistently getting what each of us wanted on our individual subs wrong. HOW. They ask you before submitting the order. I literally cannot think of this place as a safe food place anymore. I miss the old staff. As someone who used to come regularly, I don't think I'll be able to come back until changes are made because now my sandwich always gets made incorrectly. The purpose of making the subs customizable is to get EXACTLY what I want, and yet as of recently I seem to be getting a lot less of what I actually order.

Amazing Service! A worker named Marissa helped us with our entire visit and left us with extremely…read morehelpful tips! We all had a great time and the food and dessert tasted great as always!

They really need to fix the drive up situation. They have one person taking orders in the parking…read morelot. He's about 5 car lengths from the window causing traffic to back up into the parking lot. Also, clearly doesn't know what he's doing. He needs guidance. This is terrible. And, the cars start so far back that you are too far from the menu to see it. While you know they make it fresh, 9-10 cars waiting for food at a time is crazy.

The fish was hot and fresh. It was seasoned to perfection!! The sandwich itself was large and I…read moreprobably could have shared but I didn't. The small triple cheesesteak with chicken was good needed a little more seasoning but overall good. Restaurant was clean and relaxing. Loved the chess board and inviting vibes.

I'm very upset about the service I received. I've order buffalo party wings in the past and they…read morewere a good size not too small not extremely large. Yesterday, I decided to order the party wings after ordering them previously on Saturday the day before Father's Day which that day I was satisfied with my wings. Now Tuesday, total different experience I asked for my wings fried hard which they were not. They were chewy/gummy. The wings were huge. Not the same size as they were Saturday and this time I order 20 the first time I order 6. I called in to inform them about my previous experience compared to today. All he could tell me was this was out of his hands. They have jumbo party wings which I never heard of. I asked could I bring the wings back maybe he could fry some smaller pieces for me. Because when I order Saturday and in the past I never received such giant party wings. Which are not appetizing to me at all. Without any hesitation he quickly replied there's nothing he could do about it. It was a different box. I decided to come take a look at the reviews and I see if some ppl were not satisfied with their experience to reach out so it could be corrected. Ive been coming to big city for years since the first location and I travel a far distance so I know these party wings were not the usual. Very disappointed. And when I called I feel like he could have tried to do better than telling me it's out of his hands. Very selfish and inconsiderate. Saturday I order 2 jerk, 1salmon, 4gyro, 3 buffalo, 2steak egg rolls, 6 pieces buffalo wings fried hard everything was pretty good Tuesday 20 pieces buffalo wing, cheese steak, 1 jerk egg roll side of fries buffalo wings terrible. Everything else was ok. And to be honest that type of attitude explains why the establishment is not clean how it should be. Because it's out of your hands ??!!!

I've stopped here several times for a bite. I have always received excellent customer service. I…read moredon't like the wait for food at a fast food establishment. The wait in line is usually short. I order the Supreme Pizza or one of their Pizza varieties. They all taste good. Manager Terry, ensures her staff actively gives excellent customer service. I enjoy the food and environment

The new bun for the gluten free option instead of the pita is pretty good! As usual gluten free…read morebread is a big crumbly but I enjoyed it!

Highly recommend the Philly cheesesteak egg rolls, all the food was so good. The shakes were a…read morepleasant surprise as well.

First time was great. Second visit my wife ordered a specialty shake, and I ordered one of their…read morespecial sandwiches. They didn't have stuff to make either one. We haven't been back.

I'm not a big sandwich person in general but we wanted a sandwich and Hubby said Mr. submarine. I…read morehad seen the place and noticed it was a chain here in town. We went to the one closest to home and ordered two regular subs, a combo and a turkey sub. We split garlic fries. WOW! The sandwiches were awesome and filling and the fries were the chefs kiss! Delish! The service was great, order to go, quick. Efficiency and the guy was cool. It's a to go spot but it's clean and they have great promotions on the walls so next time I have some ideas on what I will try next!

TERRIBLE CUSTOMER SERVICE! Don't spend your hard earned money there! The guy (with the mustache)…read morewho took my order was RUDE and ABRUPT, the lady packing orders was just UNPROFESSIONAL and DISCONNECTED. My Fries were EXTREMELY Hard and My Sandwich was COLD!! It's ALL about taking in MONEY at this location in CALUMET CITY, ILLINOIS!! Go somewhere else!