UPDATE:
The store owner has reached out to me and offered to speak with the employees in question as well as to mail me free coupons for the future. Even though I had a bad experience, the store owner does seem to care about his customers and overall running of his store. Ive adjusted my rating, as the food has never been bad, just this instance it seemed a couple people lacked customer service skills.
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Ordered a chicken Baja sandwich there and they put steak instead of chicken on it...which made no sense, but I called and was super nice about telling them what had happened. The girl on the phone was really nice and offered to remake the sandwich, and which they did, tho I was kinda set back whenever she asked if I could just eat the steak instead of the chicken....like what lmao.
And whenever I got there, they just kinda tossed it at me like I was being a massive inconvenience to them. Didn't even get my drink that I ordered or was offered by them as an apology for messing up my order. Honestly made me feel so stupid and anxious over a sandwich....I know this won't matter, but I don't think I'll be ordering from here again. That was some shitty customer service overall, dude Couldnt imagine treating a customer like that to their face...I would've at least said sorry for the mess up. read more