I've always been a Subway guy after all these years, despite their strong competition but it looks like I'll be frequenting at those places more often. You would think for a stand-alone Subway location (as in, not part of a strip mall or anything like that) would be much better but hell no. They have a decent-sized parking lot, but the service, cleanliness and the lack of carbonation in their drinks make me rate this very low. Whenever I hear the sandwich artist sigh so many times, that usually indicates they don't want me, their paying customer, around. Or they don't want to work. I went in and tried one of their new premium subs and I wasn't blown away at all. (I know this is the company's bad, not the employees). I almost mentioned the issue about the soda machine having no fizz or carbonation but they were busy and I didn't want to bother them. Overall, I'm not saying places like Quiznos and Jimmy Johns are any better...well, in some ways they are...but Subway really needs to get it together. I have watched a video recently about the rise and fall of the classic American brand, and it doesn't seem like they are keeping up with the times as they are recycling old ideas. But anyway, I don't recommend this location. read more

I wanted to share about the stellar work ethic, leadership, service, and performance of Anessa! I somewhat regularly visit this Subway and I have noticed this individual consistently going above and beyond for customers and other staff. Having 5 years of experience in job coaching/career development, it's easy to spot her natural knack for leadership. She helps guide other staff members, but it's never condescending. She moves the orders efficiently, but does not do so it a confusing way. She always keeps busy in "down time" and even takes the extra time to speak to a customer, even if it's a complaint or concern. She is extremely knowledgeable about the products and services she provides. Even when it's hectic and you can tell the staff are tired, she keeps focused and maintains top level professionalism at the forefront. I always get great service and great food when I'm there! As someone who has worked in various industries behind the scenes, I feel confident this individual could run her own business one day. I even asked her if she had those plans! Subway is more than lucky to have this individual and I hope she finds a lot of success in her future. Hard workers like this, who do the right thing the right way, deserve the best! read more

I was craving a sweet onion chicken teriyaki sub. I haven't had one in a while. Went in right around noon and the place was super busy with takeout orders as well as online orders. There were two ladies working the counter. They were so friendly and moving people along as fast as they could. They were so accommodating and patient with an older lady who needed some help understanding the menu and how you order and build a sub. I thought in a world where it seems that customer service is slipping, these two ladies rocked it today. 10/10. Love this location. read more

It's always a great experience and good food at this Collinsville IL Beltline Subway, but it is people who make the difference. Everyone is great there, but Anessa and Ami are my favorite employees. I don't call them the Dynamic Duo lightly. They effortlessly handle special orders, and even though they take their job seriously, they manage to keep the smiles going on both sides of the counter. Employees like them make me more likely to frequent the store. read more

Really nice staff. The girl at the register even said for me "to be safe out there". I always have great service here. read more

Subway - Club with mayo, pickles, provalone cheese and cucumbers. - Sandwiches Near Me - Collinsville, Illinois

This My Favorite Subway Store and it's the Only Subway that I spend My Hard Earned Money at. I Love the Cleanliness and the Professionalism of the Staff. Nessa and Brittany are the Best their very friendly and Helpful to Me and they makes Me feel Good I Love their Customer Service Skills their So Awesome, The Best. I recommend All to stop in to the Best Subway in Town Located in Collinsville, Illinois on 413 Belt Line Road. Thank You! Nessa and Brittany Y'all Made My Day I Really Do Appreciate Y'all. Let's Go!! Subway Nessa and Brittany!!!!! read more

Very dirty store needs cleaned up asap. Some of the staff is rude. Missed up my order I did not relize until I got home. They donot take and coupons also. Would not recommend. read more

Worst Subway I've been to employees are angry don't wanna honor coupons don't waste your time with this place

Upon arriving the greeting from the staff was poor, the preparation of the food was rush and not cared for and the customer service rating for both employees are a negative 10. DONT recommend read more

Ate there today good service and fresh food. The employees were very good. It is a Subway not fine dining. We will be back.

Walked in with no line in front of me and the young lady (red/brown hair with a diamond tattoo on her right arm and large font tattoo on the other) came out of the back all huffing and puffing like I'm a bother and I was interrupting her. No ""welcome to subway" or even a hello, just a bad attitude. Ordered 3 sandwiches and she rushed through the order as though she had better matters to attend to. Usually, when this kind of behavior is exhibited by an employee, I try to be as courteous as possible, "thank you" and be sure to say "please" when I asked for my toppings. I've had good experiences from here in the past, but never have I experienced someone who just didn't care to be bothered with a customer. read more

It's average at best. None of the employees made eye contact or said more than absolutely necessary. Not rude but definitely not personable or friendly. Ordered 2 Cheesesteaks & 4 cookies. They were all average as well. I do enjoy Subway in general but will go to another location next time. read more

The staff is very marginal. Stood for three minutes while Bing ignored while one was making a sandwich, next customer came in behind me, another worker comes from he back and waits on him. I let him go in front since obviously the staff cannot figure it out. The first girl finished the first sandwich and just stands there talking with the other staff member. I gave up and walked out. I hope Jim and Sandy realizes the business they are losing during this time of crisis. Not only are the store hours reduced but with terrible staffing, they stand to lose a whole store. Going to Firehouse Subs instead read more

Service was absolutely terrible. Staff did not greet me upon entry and continuously mumbled questions at me without facing me at a level where I could not hear them. Nose peircings and a bloody nose one one staff member who did not clean herself up clearly. Would not recommend at all. Food was also disappointing and not fresh. read more

Service was great...young girl named Emily was super sweet and quick with our order...she was friendly to our children children amd very professional...we will be back! read more

I love subway, but at this particular Subway, their credit card machine is ALWAYS down. So make sure you have cash. Very inconvenient.

Well u love the girls that work there in the afternoon, they are pleasant and tend to remember people. But then this happened... I happened to go in on March 14 2018 at 750 pm. It looked like nobody was even working until a young man with braided hair appeared still nawing on something he was eating from the back. He licked his fingers and then proceeded to tell me with food still in his mouth something I couldn't understand . I asked him to repeat himself and with food still in his mouth he said something about being out of two types of bread . As I looked around the place was filthy and food was everywhere! Also the lid to the chicken salad wasn't even on ! I told him I wanted a 6" flat bred and he did say that that was available. It then occurred to me I just watched this gentleman lick his fingers and he was about to prepare my food. I watched intently as I waited for him to at least put on gloves which he did but without washing his hands. I must have told him 3 different times I wanted 6" white flat bred and he brought out a foot long and then asked me what I wanted. At this point I was seriously doubting I was gonna order anything but I told him I wanna do a steak and cheese sandwich. He then started poking the steak with his scooper and told me that it might still be frozen. At this point I don't think I will ever come back to this Subway nor go to any other Subway ever again you mean to tell me that you put frozen meat into the container and just let it fall out there and then serve it to people? Is that standard Subway procedure? This gentleman I am sorry he needs to be fired right away and like I said I you seriously doubt I will ever be returning and I will be telling all my friends. read more

So anytime I go in there, I was get the worst service. Like I'm pretty laid back with any restaurant, definitely fast food because I've been there but today was the last straw. They always fuck up my order one way or another and when I ask them to fix it they just give me a death glare. Or they leave my food to get cold on the counter while they help someone else. The manager wouldn't give his name when I called today but he was rude and lied to my face. I don't even like leaving this review because it's a subway, you're not expecting great customer service but come on now! read more

Order online. wth is the point since they dont' read it? I sent someone to pick up the order and they shorted a chip and said "you should have grabbed it yourself" how does that explain the shorted cookie when i ordered two? was she supposed to reach in and grab that too? then you cannot get a refund cause you have to be there in person. had to go all the way back for a freakin cookie and chip i paid for. will never order online again and this location has sucky service. read more