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    Subway

    1.2 (6 reviews)
    Closed 7:00 am - 10:00 pm

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    Crystie's Coffee House And Bistro - iced matcha & a chocolate chip cookie

    Crystie's Coffee House And Bistro

    (2 reviews)

    It's been months since I went to Canada and I still think about this coffee shop. I ordered their…read moreiced matcha with oat milk & vanilla, a chocolate chip cookie and this little breakfast sandwich. The sandwich was actually so good I ended up ordering it again. They had plenty of seating inside and it was a peaceful environment. Staff was helpful and nice. They had a lot on their menu (only got a photo of the specials menu) and quite a few pastries. If I ever go to Calgary again, I'd definitely want to stop by.

    Went to "Crystie's Coffee House and Bistro" with the intention of celebrating some good news with a…read morefriend. Sadly, this joyous occasion was ruined by a very rude manager, and a very terrible tasting vanilla latte made with a different type of coconut milk than her usual. She noticed the latte tasted off. I took a sip and verified that the latte tasted sour, bitter and completely undrinkable. We told the barista and asked if we can get the latte remade. Sadly, we were told that we would have to pay for a second latte. Confused? We were too. Why wouldn't she just remake the drink? The barista called her manager over to speak to us. The manager proceeded to double down on wanting her to pay for another latte. She then proceeded to be condescending and talk down at us. Unwilling to listen to a word that we said, jumping on every opportunity to either talk over us, or try to finish our sentence. She then tries to gaslight us into believing that texture and flavor are the same thing. She kept telling us that the reason the latte tastes different is because it was made with a creamier coconut milk. I then had to fight to be able to finish my sentence to explain to her that texture and flavor were two different elements, and that the drink tastes rotten. She then proceeded to try to save face by saying that it is their most popular latte, and they've made many that day so therefore there's no way that the latte tastes bad. Not considering the possibility of contamination to why the coffee tastes undrinkable. Any other coffee shop or food and beverage establishment that understands the value of good customer service and customer retention would have had no problem replacing her drink. We then asked for a refund... wow, they must be so hard up for cash that they can't bear to spare another 8 ounces of coconut milk to fix their mistake. The manager reluctantly agreed to make a new latte but it was accompanied by a hero complex lecture-like explanation of how they normally wouldn't do that. ** As in if they make your coffee wrong, too bad for you, you need to pay for a second one to be made**. She was being cold, rude, condescending. At a time of racial fatigue in our society, I do my best not to jump to the conclusions of prejudice. However, this woman left us no choice but to believe that being visible minorities was a factor in how she would treat us, Why else would remaking a drink be such a big deal? If I were you, I'd skip this place and their mediocre coffee's and go to an establishment that values each and every customer, and doesn't leave them feeling uneasy and upset when they leave their store. If you do happen to visit this place, keep an eye out for the sub-par manager. If you're having a good day, she'll make sure to ruin that for you. ***After writing this the owner/business manager, replied to my Google review. Essentially, he is trying to paint me as a villain to discredit me and deny that we may have sensed an undertone of prejudice from the manger. Rather than easing our concerns, and addressing the fact that his coffee shop refused to remake my friends drink that didn't taste right, he instead tried to make it seem as though I was screaming at his staff and causing a scene. I did not do anything of the sort. I am a human being that was defending her friend, and became upset when the manager was not taking the time to listen to what we had to say, talking over us any time we tried to express our concern. He mentioned that I apparently was rude and disrespectful to his staff, and that I went outside and swore in the parking lot. Not sure how that equates to me being abusive to his staff. If I was so awful to his staff, wouldn't they just ask me to leave. They didn't, so how can that be true? And why would it matter what I say to my friend about the experience in the parking lot. (outside of the coffee shop). As you can clearly see, he's really working hard to try to flip everything onto my Friend and I. As if we were being unreasonable, when they were being unreasonable by trying to charge my for a 2nd cup of coffee when they screwed up the first one.

    Subway - sandwiches - Updated May 2026

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