I placed an online order and used 6 dollars from my rewards along with a coupon from the app. Please tell me why instead of the $40.97 my order was supposed to be it somehow became 47 dollars. On top of the mischarge they cancelled my entire order and never cared to inform me. My husband went to the store anyways to see what was going on because for some reason the phone number doesn't work for them, I literally called 12 times and no one answered. He went in and they were mad about the rewards I was using and decided they didn't want to make the order. I do not recommend going here unless your going in person because I am not even able to get a refund and they sure won't honor coupons or rewards at this location, they never have. All you can do is chat with a bot and wait for them to send you an email. I have yet to receive anything. Horrible location with cheap and rude owners. What's the point of having rewards points if you can't even use them? They literally stole from me, refused to give a refund and then told me to order online again and they would honor the coupon. I never have anything bad to say normally but this is ridiculous. They tried to hand my husband a phone while he was there to speak to a manager but still told him they were not making the order. I will be calling corporate. 47 dollars is too much for sandwiches anyways especially if they won't make them or give the money back. I can't even dispute it on my card.
I now have a case open with corporate. This location genuinely needs to be checked out.
The man working had the audacity to ask my husband why we would want to report the store. For the obvious reasons! We did not receive food or our money and then you tell us to re place the order and give you another 47 or more dollars? You have to be kidding me.
If our money isn't refunded I will also be filing a police report. It is wrong for my order to show that I pay 40.97 but then I'm charged 47. Also, how is there a job where you can just decide to cancel someone's order because they chose to use rewards available to them? How can you do that and then not even call and inform the customer or answer your stores phone but still CHARGE them for it and charge them incorrectly and THEN proceed to refuse a refund or food unless we pay for it again?
And now I'm checking my app and it's saying my price was meant to be 45.95. So that's 3 different prices. I was meant to pay. 40.95, I was charged 47 and the app now says it was 45.95 and I haven't gotten ANYTHING out of it. The money Is removed from my account. read more