DO NOT USE!!! Well, this will be the start of many reviews I wish to write about this Company. Never in my life have I dealt with such blatant disregard to customer satisfaction. Let me give you a quick rundown of their strategy. Year 1 - Provide a very lucrative introductory price to get you to sign on with them. Year 2 - Present you with their "low" winter lock in price that it 1.5 times higher than any other local supplier. But, now you're stuck. See when you signed that little piece a paper they pushed passed you while buttering your left testicle, they didn't say that, well, if you decide to switch to another supplier, so you can keep your family warm in the winter, we're going to charge you an early termination fee of $200. Ok, fine, you think. The other suppliers are so much (consistently) cheaper, ill suck up the $200. So, you switch. Three months later... your tank is finally removed after multiple, multiple phone calls to have it removed from your house. But your tank was at 80% full... Ah ha, now you get to pay them a $1.00/gallon restocking fee!! Not only did you wait three months for them to remove their property from yours, at no time over your multiple phone calls were you informed that you were going to have to pay them a $1.00/gal restocking fee. So, you mean I could have actually used that fuel at the price I already paid them while the tank just sat around until the second week of December?? What a novel idea. So now you owe them net $575 for the use of absolutely nothing. As with any other transaction in NYS, they need their piece. So, you pay sales tax on the closeout fee and the restocking fee. So folks, unless you want to pay $200 for nothing, an addition $1.00/gal for nothing and then pay sales tax on nothing, I would recommend utilizing a different supplier that doesn't have all of the "fine print", even if their prices are somewhat higher. You will save in the long run. Trust me.
Thanks Suburban for the lesson learned and the Merry F-you Christmas to me. read more
