I called and left a message on their answering machine after business hours for propane. Before I…read moregot up the next morning they had deliverer Frank Soddy daisy

Service is awful. They also overbill w/ a $25 late fee if you don't pay all at once. Pretty sure…read morethat is illegal as well as mailing the overbilling via the federal govt's post office.

I recommend Henley Propane for all of your propane needs and services. Henley Propane delivers…read morereliable, efficient and professional service. Marcus was extremely helpful and courteous in helping us!

I have a one year rental with Henley and after that I will not use them again nor would recommend…read morethem. We called and spoke with Tabitha about a 120 gallon propane tank. We were told the rental on the tank is $175 and that the propane would be around $340. So total about $515. The day of delivery we paid $670.03. Which was more than we were expecting but we just said it is what it is. Well Friday we got a bill for $192 more dollars. So we called and found out they never charged us for the tank rental plus tax. So the $670 we paid was for $313 in undisclosed fees. So once we figure that out after talking to Brent we're trying to explain that you cannot just not disclose fees and still expect payment. Even if they are mandatory. And he says well Tabitha just answers questions and doesn't give pricing. And the labor we paid already was also for the driver driving to and from my house. Nope that's a service call which we also already paid. Long story short Henleys doesn't disclose their fees and then expects you to still pay more. I wouldn't recommend using them. Brent isn't willing to work with his customers even when they were the one in the wrong.

This company ( Chattanooga, TN location) has the absolute worst customer service ever! Malinda is…read moreapparently the only employee that works in the office and she couldn't be more respectful or rude! I would stay far away from this company if at all possible.

From the owner: Specializing in: - Gas Companies…read more- Propane & Natural Gas - Utility Companies - Welding Equipment Repair - Welding Equipment & Supply - Gas-Industrial & Medical-Cylinder & Bulk

the Acree family runs a great operation and always takes care of our needs. Bruce and team are…read morealways on time and professional. Highly recommended doing business with them!

I've used Acree for over five years. They are the best! Price competitive and always dependableread more

I bought a house in July. The previous owner had a suburban propane tank for the fire place. I…read morecalled suburban to get the tank removed. They said they would. I have called multiple times, written letters, and am in December and still have their tank in my yard. Also, they keep sending me a bill for their tank even though I have never signed a contract with them.

From the owner: Our Business Is Customer Satisfaction…read more Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 42 states.

Buyer Beware! My 78 yo mother who is trying to live off social security was charged $3.99 per…read moregallon (!*?*!) this past winter in Chattanooga (compared to the highest price of the year charged by Holston Gas of $2.49 and Amerigas highest price of $2.79 What caused me to research the prices was when they chose to till her tank again in early June when we still had almost 100 gallons in the tank. Now the tank is completely full all summer through the heat - she won't need it till it gets cold again in October

Good service but the price of gas is high lol ................. …read more............ ................................................... xxxxxxxxx

I have now spent hours of my time on the phone with Suburban Propane, after my gas was turned off…read moreon Friday, February 16th, 2024. When I called on that same day to inquire about gas service and my heat not working, I was told they had not turned off my gas and my heater not working had nothing to do with any action on their part. My son-in-law turned off the heater, concerned about safety with it potentially not functioning properly. When I returned home after being out of town (and my adult children and animals being without heat for two days in 30 degree temperatures) I found a yellow notice of interruption of service hanging on my basement door, not in a conspicuous place, like my front door. I called the number listed on the card and was told they had no record of my gas being turned off (a 45 minute conversation) Once the regional office opened for business, I called them and after a lengthy conversation, was told my gas had been shut off because it is always shut off when they deliver gas. In the 2 years they have been delivering gas, (and the years of service by another company in a prior home) they have never shut my gas off due to delivery. They assured me a technician would be dispatched to get my heater working and was asked what time I got off work (45 minute phone call). I heard nothing back that day. I recieved an emailed invoice that evening for $0.00 for someone coming by at 11:00 am, 4 hours before my communicated availibility. There was no reason listed on the invoice for the visit. I called the regional office back at 8:06 the next morning to determine the reason for the visit. They had no record of the visit or the reason. I was once again told the reason for the gas supply being shut off was a gas delivery and that a technician wasn't available until April to get my heater working (which I just had fixed by a different company on January 18th and was working perfectly before they shut my gas off). I was then transferred to a manager, Theresa, who suddenly quoted the reason of service interruption was a gas leak and that turning off gas is required by law. This was not noted on the yellow interruption notice or known by ANYONE I had spoken to thus far. I explained that I needed heat. She asked me to send her the invoice I had recieved via email and that she would get back to me regarding the reason for the visit and get a technician scheduled to return heat to my home (as my home has now been without heat for 7 days). I hung up satisfied that she would follow through as promised (Another 45 minute phone call). I emailed her the invoice at 11:00 am. It is now after 5:00 on Friday night and the office is closed for the weekend. I never heard back from Theresa from the Suburban Propane office in Dalton and I am still without heat for the foreseeable future, due to their actions.

Great customer service. Easy to use and setup rentals. Would recommend using them for sure!read more

I paid almost $500 and tried to make them more money but when I requested a call back I received a…read morerude text telling me to not call message or even try to make any adjustments to my order. She then had me placed on an alert so that I could not even rent the extra trailer I needed to fit all of my stuff. SHE IS RUDE AND HAS NO CUSTOMER SERVICE skills at all.