Good service but the price of gas is high lol ................. …read more............ ................................................... xxxxxxxxx

I have now spent hours of my time on the phone with Suburban Propane, after my gas was turned off…read moreon Friday, February 16th, 2024. When I called on that same day to inquire about gas service and my heat not working, I was told they had not turned off my gas and my heater not working had nothing to do with any action on their part. My son-in-law turned off the heater, concerned about safety with it potentially not functioning properly. When I returned home after being out of town (and my adult children and animals being without heat for two days in 30 degree temperatures) I found a yellow notice of interruption of service hanging on my basement door, not in a conspicuous place, like my front door. I called the number listed on the card and was told they had no record of my gas being turned off (a 45 minute conversation) Once the regional office opened for business, I called them and after a lengthy conversation, was told my gas had been shut off because it is always shut off when they deliver gas. In the 2 years they have been delivering gas, (and the years of service by another company in a prior home) they have never shut my gas off due to delivery. They assured me a technician would be dispatched to get my heater working and was asked what time I got off work (45 minute phone call). I heard nothing back that day. I recieved an emailed invoice that evening for $0.00 for someone coming by at 11:00 am, 4 hours before my communicated availibility. There was no reason listed on the invoice for the visit. I called the regional office back at 8:06 the next morning to determine the reason for the visit. They had no record of the visit or the reason. I was once again told the reason for the gas supply being shut off was a gas delivery and that a technician wasn't available until April to get my heater working (which I just had fixed by a different company on January 18th and was working perfectly before they shut my gas off). I was then transferred to a manager, Theresa, who suddenly quoted the reason of service interruption was a gas leak and that turning off gas is required by law. This was not noted on the yellow interruption notice or known by ANYONE I had spoken to thus far. I explained that I needed heat. She asked me to send her the invoice I had recieved via email and that she would get back to me regarding the reason for the visit and get a technician scheduled to return heat to my home (as my home has now been without heat for 7 days). I hung up satisfied that she would follow through as promised (Another 45 minute phone call). I emailed her the invoice at 11:00 am. It is now after 5:00 on Friday night and the office is closed for the weekend. I never heard back from Theresa from the Suburban Propane office in Dalton and I am still without heat for the foreseeable future, due to their actions.

Their customer service is a disgrace. When you telephone requesting a delivery, your given the run…read morearound. The employee answering the telephone, states "I don't have the delivery schedule." When your told that someone will return your telephone call, concerning a delivery, there is no return call, (it's like "the check is in the mail."). This business lacks professionalism and they have no concept of customer satisfaction. Star Energy should "go out of business" and let someone else fill the void.

This is a great company! They have always been accommodating and great service! very competitive…read moreprices too. They have been a great help to us!

Jim did our installation and he did a great job! We definitely recommend Thompson Gas, but plan…read moreahead. It takes several weeks before you receive service.

I have used Thompson Gas for a few years now and always received great costumer service and…read moredelivery. Around last year we had to replace our tankless water heater, Thompson Gas was ready with a great Service Tech. Matt Price came and installed the new unit and answered all of your questions and addressed any concerns we had. So when I needed to have the water heater flushed we called to have Matt come back out. Once again very pleased with him. I had lots of questions and he was more than happy to answer any of them for me. I will referring anyone I know due to his great service. Brightest Katina

We are moving to the area and ordered a 1000 gallon underground propane from Wigley Propane. The…read moretanks are back-ordered (as are many items un these times) but the staff at Wigley have been very helpful and we think this family owned operation merits our business. We purchased propane for our RV twice at Wigley. The price was competitive with other retail propane suppliers. On our most recent stop for RV propane we arrived right at closing time. The staff were literally walking out the door as we arrived. The owner, Jeff, stayed a few more minutes to fill our tank and was that ever appreciated! That night was going to be the coldest night of the season and we didn't want to be without our generator, water heater and furnace. Thanks again for the courteous service. We hope your business continues to thrive!

The lady that I spoke to was more than patient with me and very helpful. Definitely glad I called…read morethem.

This company ( Chattanooga, TN location) has the absolute worst customer service ever! Malinda is…read moreapparently the only employee that works in the office and she couldn't be more respectful or rude! I would stay far away from this company if at all possible.

From the owner: Specializing in: - Gas Companies…read more- Propane & Natural Gas - Utility Companies - Welding Equipment Repair - Welding Equipment & Supply - Gas-Industrial & Medical-Cylinder & Bulk

I spent 3 days calling every single propane company I could find after our regular filler suddenly…read moredecided our tank was too small and they would no longer fill it. Not one single company would come out to fill a 120 gallon tank. Someone suggested Holston to me on facebook and I decided I had nothing to lose. Melisa took my application and sent someone out the next day. Unfortunately, my phone service was down when they arrived so I didn't know they were here and I was paying cash on delivery. These kind people filled my tank up anyway and left me a message to call them for payment. I cannot recommend this company enough. Absolutely excellent customer service.

Communication was via phone. Service provided was contact free. Staff very helpful in handling my…read morereplacement of prior service provider. Credit check was not required, paid via debit card. Jim Mathis was my service provider, excellent service and refill was super easy. I contact Jim and since he was already familiar with the property and various pest. We didn't even realize the refill was completed until after because he was able to complete the job prior to scheduled day

I called and left a message on their answering machine after business hours for propane. Before I…read moregot up the next morning they had deliverer Frank Soddy daisy

Service is awful. They also overbill w/ a $25 late fee if you don't pay all at once. Pretty sure…read morethat is illegal as well as mailing the overbilling via the federal govt's post office.

I recommend Henley Propane for all of your propane needs and services. Henley Propane delivers…read morereliable, efficient and professional service. Marcus was extremely helpful and courteous in helping us!

I have a one year rental with Henley and after that I will not use them again nor would recommend…read morethem. We called and spoke with Tabitha about a 120 gallon propane tank. We were told the rental on the tank is $175 and that the propane would be around $340. So total about $515. The day of delivery we paid $670.03. Which was more than we were expecting but we just said it is what it is. Well Friday we got a bill for $192 more dollars. So we called and found out they never charged us for the tank rental plus tax. So the $670 we paid was for $313 in undisclosed fees. So once we figure that out after talking to Brent we're trying to explain that you cannot just not disclose fees and still expect payment. Even if they are mandatory. And he says well Tabitha just answers questions and doesn't give pricing. And the labor we paid already was also for the driver driving to and from my house. Nope that's a service call which we also already paid. Long story short Henleys doesn't disclose their fees and then expects you to still pay more. I wouldn't recommend using them. Brent isn't willing to work with his customers even when they were the one in the wrong.