I came in for a haircut, and it was very disappointing. About the haircut itself - the stylist was inexperienced, my layers were done only on one side, and my fringe was not cut evenly. The stylist was not competent enough to handle a blow dryer and round brush simultaneously, and I was out of the chair with a "that's it???" experience, as my hair was still damp, unfinished - I left incredibly disappointed.
When I came home, I began to notice just how poor of a job she did... My layers were TOO SHORT at the back, CHOPPY and NOT BLENDED, and ONLY ON ONE SIDE! A nightmare - I called the OWNER the next day telling her about my experience - humiliating - and she insisted that she "needs to see the cut to determine if it's actually a bad haircut"
Very unprofessional, inexperienced stylist, very poor management. I requested that I receive a refund (only $42 - you get what you pay for) and was told by the owner that she "doesn't know how to process it" and that SHE HERSELF needs to deem it a bad haircut - this salon does NOT care about the client's opinion.
In 8 years of experience in the retail industry and a business degree, it's not beyond me to understand that a $42 dollar refund is a small price to pay to correct the situation and not lose potential clients because in this day and age EVERYONE scopes out reviews prior to trying a new salon or service.
Please don't make the same mistake I did.
Update - June 5, 2013
I would just like to confirm the below comment from the owner, stating that she offered me a refund after having seen the photograth - due to out of town work commitments I was unable to step into the salon in person to receive a refund, and did not feel the urgency since I had it fixed by another stylist at the time.
Sincere apologies for not having updated my review after having spoken to Rebekah immediately. Once again, I very much appreciated the way she remedied the situation. Even more honestly, I think I may have been less inclined to receive my refund after being treated like a human being - with respect and empathy.
Having said that, and with an understanding of the commitment and attachment an owner is bound to experience towards their business, I respectfully caution Sublime Management against attempting to discount sincere and legitimate critiques as dishonest and slanderous.
Sublime Management - if you are interested in seeing my "bravery" in person, feel free to speak to me privately
Thanks and regards,
Maya. read more