I finally found my favorite Barber Shop. Top Notch! Excellent! The vibe is mellow, and the place is…read moreclean.

I have visited Kapp's a few times when my wife can't find the time to do my hair. Cool place and…read moregreat company. This Barber shop is like a time travel back into the 1950's with the authentic look and feel. The owner is super nice and friendly and you can tell he takes pride in his work.

It's always nice to return to a real barber shop and get a too notch cut. Including a beard trim!…read moreIf you live in the area or passing through and need a great haircut, this is the place. You will not be disappointed.

I was looking for an actual barber (very rare these days) and was lucky to find Jim. I was…read moreprivileged to watch him do three haircuts (and beards) before me, all of which were impressive. It's an old school barber shop, but Jim is a younger guy with a ton of experience and also great barber lineage. Jim can run a straight razor too!! As an added bonus, Jim is well- spoken and a friendly guy. My haircut was exactly what I wanted, and I can't wait to return!

Great price, good company, great hair cut. Local father to son business has the heritage of…read moreConneaut. Always friendly and remembers his customers. Recommend.

Great barbershop! I have been going there for over 40 years. Never a bad cut. Barbers are very…read moreprofessional and friendly. Truly an "old time " shop with plenty of chatter and good vibes.

Been going there for 40+ years. Old school barbershop. No appointments taken- just walk in and…read morewait. Participate in the random conversations or just listen. You're guaranteed to learn something new. And Dutch, the owner, is one of the best human beings I've ever met.

Thanks Mike for the amazing haircut and 3"+ beard trim. You always do a great job but this…read moreliterally took years off my face.

Oh wow. Where do I start? I was in Mentor and wanted to surprise my boyfriend by taking him to a…read morebarber. These guys showed up first on Yelp and I figured I would give them a shot. They nailed it. We will definitely be back.

Walk ins not accepted. I walked in at 2:15 p.m. on a Friday and was turned away. I guess this is a…read moresalon that only does appointments.

Clean, professional and friendly establishment. Saturday is $8 day and a great value for the…read morequality of work.

I needed place that caters to women.It seemed like a salon for men. But I appreciate their response…read moreto me.

A few things: You said I booked a $25 beard trim. What I actually booked was a $32 (obviously,…read morebefore the reversal). I can show you the receipt. You said I was 11 minutes late. 11 minutes. Most dentists, doctors' offices, and social services offices provide a grace period of 15 minutes. That's a reasonable accommodation for traffic conditions. Even still, being 11 minutes late has nothing to do with me not having an empty chair when I got there. I could understand if it was 20 minutes. I arrived early to my 1st and 2nd appointments; and, the 1st appointment was good , which is why I booked the 2nd. I still waited 30-40 minutes before the second appointment began. On my 3rd appointment, I waited 10 minutes until the receptionist was off the phone just to be checked in and told that another barber would be completing my service. I said OK and was told he was finishing up. I waited another 10 minutes (while I read the reviews of the lounge) before I walked out. If we are talking about punctuality, I'll give you the 11 minutes, and you still owe me some time. I guess all those other people in the reviews complaining about your double-booking were 11 minutes late as well. You already stated in your own words, "To feel slighted is absolutely understandable and I will personally own that." There is nothing more to say after that. To accuse me of being condescending when all I am doing is telling my side tells me two things. #1, you don't know what condescending means. And #2, you don't know what accountability means. Lastly, I have never seen or spoken with a Lozell S. I spoke with a woman that day. I did not get her name. I was never asked, nor was I ever offered an opportunity to speak with the owner. If I had, I would have taken that opportunity. I am a reasonable person. I asked her if I could receive 50% back. She said no refunds. I said OK. She never mentioned a refund at all. I took it like a life lesson, and I left peacefully. I did not know I had been given a refund until after I left my initial review. Even then, I only asked for 50% back. If anyone says anything different, it is a lie. I did receive the deposit back, and it is appreciated. To anyone reading this: Read my comment carefully. Then read the response from the owner. Then ask yourself if you really want to take the chance of having to deal with this. A professional owner would have stopped at "To feel slighted is absolutely understandable, and I will personally own that." Instead, this owner would rather call the customer a liar in a Yelp review. Read the other reviews and ask yourself if you think I'm lying. This has been wild.