very helpful workers and there were dresses for every occasion. the atmosphere was super cute and…read morevery clean fitting rooms!

When searching for a bridal salon that wasn't a chain, I came across local business Martellen's…read more (And later I found out that at least 3 of my friends bought their dresses from here too!) Upon scheduling the first appointment, I was treated like royalty. My first appointment, I had no idea what kind of dress I wanted. The staff was very patient with me. I couldn't pull the trigger right away, so my bridal party and mom went to lunch and came back so I could commit to the dress. Keep in mind, yes, you need an appointment to try on dresses. As they were with other customers, we killed time walking around before heading back to the shop. I went in around Labor Day, and my dress originally came in store in December. As my wedding was not until August, I was happy about this. I had 2 appointments for fittings. I was happy that they offered evening appointments for this so I didn't have to miss work. I LOVED my dress and received many compliments. Thank you, Martellen, for making me feel so beautiful on my wedding day.

The only thing that was ok were the mimosas. This was a very impersonal experience. The saleswomen…read morewere gossiping the whole time and our bride was ready multiple times with the consultant nowhere in sight. No, she was not looking for a new dress. Overall, would only recommend if you know EXACTLY what you want cause they will give you the same style you hate over and over!

She is an ABSOLUTE AMAZING SEAMSTRESS! Just wonderful!…read moreThank you! Everything fit perfectly after she altered to fit me perfectly!

I obtained a wedding dress that needed to be altered at a moments notice. Ms.Young accommodated me…read morewith expertise and knowledge of how to salvage my dress. She was warm and incredibly kind throughout the entire experience. She's truly a treasure, what was an ill perceived internet purchase turned into a gown of my dreams only thanks to her. Incredible work and craftsmanship, crack on!

I feel as thought I *ought* to like this place because I bought my wedding dress there, but in…read morereality, every time I went there after I bought my dress was a hassle and half. Let me at least start with the positive - they have a great selection with fair prices, and the staff was handy with suggestions in helping me find a dress that fit my style. They also bit the cost with their mistakes, which I appreciate. And then comes trouble. I had read the Yelp reviews before going there and had heard the horrible things about how they run late. Because they were the only ones in the area with the dress I liked, I decided to risk it, but to play it safe, I had to lie and say my wedding was 3 months earlier than it actually was. AND THANK GOD I DID. I wish I were being overdramatic about this, but I'm not. For a May 9th wedding, we told them February 9th, and ordered in February the year before (2013). They told me the dress would be in around October/November. Okay, fine no problem. I also ordered a halter strap for the dress, 2 bridesmaids dresses, and a dress I just thought was pretty. Those dresses hadn't had their prices adjusted, so they gave us the discount price. I was happy! October, nothing. November, nothing. December, nothing. In fact, nothing until 15 days before our supposed wedding date! All of my calls, when eventually transferred to the manager were met with "It's being shipped." Well unless it's being shipped via pony express on a lame horse, I don't think it takes that long to ship anything! The dress came in . . . and they had forgotten the halter strap! Just completely forgotten. One week before the "wedding," they ended up just giving me their display strap from the store, although they claimed it was the brand new one (nope - I could tell it was slightly used, and the shelf one was missing. That's okay though, they gave me a great discount for it - I just would have liked some HONESTY!) The bridesmaid dresses were another story. They came in even later than the wedding dress. One had a stain on it, which I asked them to remove. They tried to convince me it was just chalk and I could do it myself, but when I insisted that they take care of it (liability and all), they refused until the manager came in the next morning, just in case "something happened." Um, I thought it was just chalk? Luckily that came out though. For dress #3, my "extra" dress, they redeemed themselves a bit. I had ordered it in a different color than my bridesmaid dresses, and they sent the wrong color. They told me they woudl not be able to fix it in time for my event, so they just gave me the dress for free (minus my downpay). I thought that was rather nice of them, but also by this point I wasn't too fond of their service. If I hadn't lied about my wedding date, I would have been beyond upset and had to pay several up-charges to rush the fitting of my dress. My dress was worth the headache, but I think it would have been easier to drive to a further place to avoid the hassle of poor customer service. I don't appreciate lies and rudeness, and would advocate that they get their act together. It's a nice store, but needs to treat their customers much better.

I chose my wedding dress in October 2023 from Eva's Bridal and was accompanied by my mom, sister,…read moremother in law, and sister in law. My wedding was set to be in August 2024. When I chose my wedding dress, my sister and I repeatedly verbalized what was to be changed and customized to Samia. I was ensured that the changes I wanted can be made. My mistake was not reviewing the contract before leaving but since Samia was making the order and she was the one who assisted me with my dress, I honestly didn't believe anything I asked for could be lost in translation. I kid you not, over and over again I specified what I wanted to be done and even compared it to a previous dress I tried on so that the visual could be made. I should also mention that my sister-in-law chose her wedding dress from this place and was left in an even worse predicament (was left with no wedding dress about two weeks before her wedding because they completely ruined her dress). My sister-in-law and I basically went through this process together as our weddings were about 2 months apart. She wrote a review as well. To continue, it took ten months for my wedding dress to come in just for it to be not what I asked for at all. With about a month left until my wedding, I was devasted and emotional that my custom wedding dress that I get to experience once in my life turned out as such. I was measured by four ladies in that establishment and all of the measurements differed. I did gain a few pounds throughout my engagement (healthy and happy relationship weight :) honestly 5 pounds max) but when it was time for my dress fitting I was literally the same weight, if not less with my wedding date approaching. I think other women can relate that their body dysmorphia and eating disorders worsen during these times as it most definitely did for me. It's not enough that you feel like you're in a mental fight with yourself overweight but to have it thrown in your face by employees at the bridal store that you said yes to the dress to was absolutely ridiculous. Samia told me I gained 5 inches in my back (her reasoning as to why my dress did not close whatsoever). I told her that's absurd as I weigh the same and all of the dresses I previously bought for my bridal parties fit me just as they did when I first tried them. I truly believe I was measured incorrectly to begin with and was put in my head that I gained a substantial weight for my dress not to fit. As I was showing my family that the dress doesn't even come close to closing on me, another employee, Hala, said in the front of the store that I gained weight. Previous to this, I encountered the owner and as she was saying hello to me and introducing herself; she literally laughed and "whispered" in my ear - "How's managing that weight of yours going". At this point, I was so disgusted and fed up with how the people at this "establishment" treated me. Also, every member that accompanied me to my first fitting said there was either something missing or was wrong with the dress as they were there (10 months ago) for when I chose my wedding dress and verbalized the changes I wanted. They brought in another seamstress to look at my dress and fix it as I told them their in-house seamstress would not be working on my dress as she worked on and ruined my sister in law's wedding dress. When the new seamstress came in and we discussed the fixes that need to be made she said that it is completely recreating the top of the dress, taking it completely apart, and putting puzzle pieces together. It was not going to be exactly as I wanted and honestly I should have been given a dress to how I exactly wanted it ( it's my wedding dress :/ ) and there was no way I was going to settle on my own wedding dress. At that point, I just asked her if I should find a new dress and she said in front of my sister, mother in law and sister in law that it'd be hard to make the changes I want. Thus, I made the decision to leave it. But then Samia came in and was basically ushering the seamstress to say yes we can do that, you've done this before, we have this and that. No way I was going to stick through this and expect the outcome to be good when this store has done too many wrongs already. I left so distraught and upset. I waited ten months for my custom wedding dress just to have been faced with such unprofessionalism and terrible service. Save yourself the trouble and stress and visit DI Bridal, Eva's International, Miha, etc. When I visited other bridal stores in the area after this situation, each of them had something to say about this establishment- they're running a scam, they cut corners, and this keeps happening to brides. I wrote a lot but to be a bride and have their wedding dress and the experience of it ruined, you genuinely don't want anyone else to go through what my sister in law and I went through.

Cindy was PHENOMENAL! I could not have asked for a better experience! I called to ask for a…read morespecific dress and Cindy found me the one! The dress had the wow factor I was looking for and it was the first dress she had me try on.

Kathleen was the perfect match for a bride who was dreading this experience!! She created a…read morecomfortable environment to talk about budget and sizing. Kathleen was even able to tell us more about Eva's designers and which ones specialize in curvy brides. Eva's has thousands of dresses in a wide range of sizes. We purchased a dress and came in under budget!

Dress shopping was a breeze (the only reason this review is receiving two stars) but everything…read moreafter purchasing the dress was a nightmare. Wedding dress arrived in the wrong measurements. A new dress had to be made and it was a constant battle trying to keep tabs and get updates. Dress shipping was delayed multiple times for various vague reasons. Manager never called back when she said she would, had to hunt her down multiple times. I should of paid attention to all of the other negative reviews on here. Lesson learned, never again.

They deserve 0 stars!! Ordered my dress back in February! I'm 2 weeks out from my wedding and I…read morehave no dress. They all basically told me they can't do anything for me and to shop at David's bridal. This has been the worst experience. I am left to scramble 2 weeks before my wedding to find something off a rack I do not want, and pay for expedited alteration. House of brides should be buying me a dress since this is ALL THEIR FAULT.

Purchased my granddaughters prom dress here. The staff was very professional and accommodating.read more

The worst customer service experience I've ever experienced. I went here in April to get my…read moredaughters bridesmaid dress for my sisters wedding in June. They said it would be here by June 7th which was kind of late because the wedding is June 13. I call back and ask them again a couple of weeks later seeing if it changed, they said May 30th. So may 30th comes around, I call them ask if it's there and they said no it's not coming till the 12. I ask them if there's anything they could do about it and they said they will try. I call corporate to see if they could do anything, they can't and ive been in hold with them for 40+ minutes before I have them call back. They call back 4 hours later not being able to help me. I call the store today (6-2) asking if there was any news, earlier it sounded very promising and she took my number to call me back. 2 hours go by and no call so I call them back at 7:00 (they close at 7:30) and they kept putting me on hold and then hung up on me after waiting the 35 minutes to ask the question. Never again going to David's bridal for anything. This isn't the first time David's royally screwed me over.