Had high expectations for this new store in Deerfield and I have to say that they were crushed from the moment we walked in. This new home decor store located in the old Final Markdown store seems like an amazing shop on paper, but after walking through the store we very quickly changed our minds.
The concept behind the store is great, a rustic inspired shop with a ton of nice decor items. First flaw, everything is overpriced. From the small knickknacks to the larger signs, everything is too expensive. You can find similar items at the Yankee Candle across the street for a few dollars less.
Second flaw, the store is a complete mess. If you are going to open up a shop then organize the store before opening your doors. If you are in transition, then at least greet your guests and apologize for the appearance of your store.
Third flaw, I alluded to it in the second comment, but the staff here was absent. We wandered past the counter and random employees at least four times and not one staff member acknowledged us. Actually, none of the other customers were acknowledged either.
Final flaw, they closed the customer bathrooms here. I know this is a small issue, but if I have to climb over boxes to look at your items then at least have an operational bathroom.
That all being said, I will give this store the benefit of the doubt when it comes to the organization of the store (it's fairly new), but lack of customer service is not acceptable especially as a new business. read more