I wish there was a way to give less than one star. Zero stars.
If you value your possessions, don't store them here. I received a letter saying several units were damaged and they would work with tenants on claims. When I called to inquire, they said the damage was only at the NEW facility on HWY 96, so I should not worry. The next time I went to my unit, there was water all over my stuff. The roof of my unit had leaked. Much of the stuff I had there got ruined. The owners refused to listen to complaints, first claiming the building my things were in was not affected because they had personally checked the units by getting on the roofs.
"Well, how did I get rusty water all over my stuff and why is the liner of the unit sagging and leaking water? I asked.
"Oh, well, I guess maybe there WAS some damage we didn't know about" But tough luck, because they are not liable for damage to items stored in their facility and even if they were, it's not their fault because their units were "built by a guy who builds million dollar homes in Brentwood".
Stay away from these guys! read more