So this is bad...really bad. But I will try to be as diplomatic as possible...
Please see included pictures of my before, sample picture I brought in, after, and today's results after Joe at Salon 401, in Arcadia, gorgeously fixed my Studio Luxe disaster...
I purchased a Groupon for a hair cut, ombré, and style, after seeing great feedback on their page and impressive pictures on their Facebook.
I booked an appointment, got to the salon, and though it was in a unit of an old business complex and hard to find, the inside was styled quaint and very chic. Trendy, clean, and with an air of old French meets 50s pinup - adorable!
I brought a picture of an ombré I loved and explained my thorough hair history. I've been all colors, black, red, two-tone, you name it! And wanted to go to a dark ombré from my light blonde. She brought me swatches, let me choose my dark color and got to work. She ensured that because of Groupons all she's been doing are ombrés and has become a pro... Now here's where it all goes downhill...
After she applied my color I realized it wasn't very low from my scalp and was really light. She then said that the color was too dark that I picked and she didn't want to "shock" me, so she mixed her "secret" color instead...
While the dye was on she told me she had to leave me to go pump breast milk. Which she did while eating and having a personal phone conversation behind a couple curtains next to me. I'm all for mamas but this place is tiny and I was the only person in there. Awkward, but okay, it's forgivable.
So the dye comes off and i still have light blonde hair and dark reddish grey roots...everywhere! I told her I didn't like it and she apologized, and then offered no solution, I even had to pay an extra $60 for thickness and added dye... Why would you not even give me a discount on your obviously non-ombré and terrible dye job?
Fast forward to today, I brought the same picture to a local salon who does ombrés and it turned out almost identical....$180 more later...Thank you Joe at Salon 401!
If studio luxe had done anything remotely close to my picture, or even more realistic, the ombré that I paid for, I'd be remotely understanding.
At least my haircut was OK, though when Joe fixed my hair he had to work the new lengths into a modified version of the picture I brought in.
So if you want to get a color that no one has seen before, or pay for an ombré that someone doesn't know how to do, or have a ton of cash you want to donate to some hairstylists, you've found your new salon!
Ps...yelp, please consider the ability for us to leave no stars... read more