Given the scale of our stay--six rooms booked for a group--I think it's worth sharing a…read moreconstructive perspective for future guests and, hopefully, for management. To start, the check-in process was far more difficult than it should have been. Despite notifying the hotel in advance (in writing, through their app) that we would be arriving early, one of our confirmed reservations was canceled. This created a cascade of inconvenience: one of our guests was left without proper accommodations for part of the stay and had to spend a significant amount of time working from the lobby. For a property operating at this level, that kind of breakdown in communication and inventory management is surprising. The front desk experience, specifically with Stephanie, was another challenge. The day before our scheduled checkout, she called asking why we were still in the room--seemingly unaware of our actual reservation dates. She called again later that same day with the same concern. While she did eventually apologize and acknowledged the mistake, the repeated interruptions had already created unnecessary friction. What was more concerning, however, was a lack of situational awareness. The same guest who had been displaced due to the reservation issue was later approached in the lobby--while dressed in business attire and actively on a call--and asked whether he was a guest of the hotel. Given the earlier issues, this came across as both disorganized and, frankly, dismissive of the inconvenience already caused. I want to be clear: these are fixable issues. With better internal communication, stronger training around guest management, and more attention to detail, this could be a very different experience. But as it stands, the front desk operations--particularly during check-in--fall short of what one would reasonably expect. For those considering a stay, I would recommend confirming all details multiple times and being prepared for some inconsistencies at arrival. And for management, this feels like a clear opportunity to invest in training and process improvements, particularly for guest-facing staff.

An excellent Residence Inn. The staff are very friendly & helpful, and the rooms are comfortable…read more Extra kudos to their breakfast bar team. They make the standard Marriott breakfast top notch through attention to preparedness & fresh delivery. Well done! This location is also outstanding with its proximity to great restaurant options in the immediate area & a terrific walking path around Legends Lake.

I've been staying at the Hampton Inn in Sparks (next to Legends Bay Casino) on my second…read morereservation - a total of 21 days booked - and my prior stays were fine, so I had high hopes. The morning check-in went okay: a new front-desk employee did her best, issued new keys, and said she'd marked my room as cleaned so I could be rechecked into the same room. Unfortunately the recheck-in process wasn't communicated to the rest of the staff - I had three different housekeeping attendants knock on my door at different times asking when I was checking out. That would have been salvageable, but the night shift was worse. I returned around 9:45 PM exhausted and could not get into the building or my room with the new key. The desk only had one clerk (Sheena) who was on the phone and assisting another guest; while waiting I asked if another staff member could help and she shook her head no. The first guest was apologized to, given water and an item from the store, and sent on their way - I received no apology or acknowledgement despite already having completed check-in and being a multi-week guest. I left feeling like a nuisance. I'm disappointed and frustrated. Management needs to improve communication between shifts and train front-desk staff to prioritize locked-out guests (and show basic courtesy). I won't be staying here again unless things noticeably change over the coming weekend - there are plenty of other hotel options in the area.

I love this particular property in Sparks! I would rather stay here than anywhere in Reno proper…read more It sits aside the marina and has a beautiful view. It is new and very clean. Staff is friendly and attentive. This Hampton portrays itself like a higher end Hilton property. There are also a lot of eateries and stores close by if needed too.

This was a clean and comfortable hotel. The location was near a large interstate, however, I did…read morenot hear any outside noise from my room. The staff were very friendly and accommodating. The girl at the front counter recommended food options from an attached Italian restaurant. The food was EXCELLENT! I was very pleasantly surprised and thankful, as I had been traveling all day and was not up to going out to eat. The hotel had private parking with security and was easy to get in and out of. Best Western Plus turned out to be a great choice. I will definitely stay there again as the occasion arises.

Best Western is right off the fwy in Sparks We only stayed…read more1 night due to I need to take my Sister in Law back home. Very friendly and so helpful and polite at front desk Friday was sure a busy afternoon and they have Resturant to inside called Giambi's With a large pool and Jacuzzi that was nice hung out by the pool Our room had 2 Queen beds for the 3 of us Bathroom was clean And there pet friendly too That was good for my niece lil pug and kids too

The Peppermill is a breath of fresh air, literally, for a casino…read more It's bright and although there was a slight whiff of cig smoke, it wan't bad at all. Not sure what type of filtration system they have but it works. We went for cocktails and to watch the Giants game at the enormous Sports Book. So many screens, from giant to 55". It was packed but our waitress Sarah, was fast and charming. We will probably stay at the Peppermill the next time we go to Reno. Well done Peppermill!

The Peppermill Resort, Spa, and Casino all got my hopes up. We booked our honeymoon here because…read morewhen advertised, it seems like an appealing place to stay. They even have additional requests section on their booking page where I requested extra things like towels. We did not receive any of those requests. Room: King, Tuscany Suite with a balcony. The room was really nothing special, as time went on we began to notice more small concerns. The first was that the ottoman at the end of our bed was stained which felt off putting. Much of the furniture and room decor was dusty. It seemed like the whole room just needed a deep clean and detail because it appeared well used. The "balcony" was just a patio space with really well loved furniture. It was also funny because our view was the worker entrance/exit so we really one saw people coming to and leaving work. Casino: This was by far the worst casino I have been too. The machines had very low RTP and rarely gave bonus games. It wasn't very well kept, drink glasses would pile up and sit. The staff seemed off putting and not very helpful. The bonuses offered weren't all that great either. Pool: The pool was decent but could use better planning. My hope would be that one of the pool decks becomes a 21+ space. Adults on vacation at a "luxury" hotel don't want to swim with kids. The hot tubs were even occupied by kids which made it unenjoyable and hard to relax. Spa: We didn't even bother with the spa because I called them prior to our stay and got sent to voicemail. I left a voicemail hoping for a call back but never received one. Overall, not worth the expensive price and we will likely not return to stay at the Peppermill.

Flew into Reno late at night for a wedding in Tahoe the next day and wanted to find a cheap option…read morenear the airport. For $73 for our stay, this place was an absolute gem! We arrived around 11:30pm and there was a sweet girl who easily helped us check in, and marked up a map to give us precise directions to our room. The room itself was clean and very comfortable. The shower had amazing pressure and was spacious. The bathroom came with body wash, body lotion, shampoo, and conditioner. The AC worked well but was a little loud as it periodically turned off. We grabbed a very quick breakfast the next morning at their 24/7 diner, and it was actually so beautiful inside?! I was very impressed with the decor! Even at 8am, every employee we encountered was attentive, kind, and made our experience enjoyable. My fiancé literally just got 3 scrambled eggs and coffee to tide him over so there isn't a ton to report on the meal, but he was happy! There were 4 mini water bottles waiting for us in the room, a keurig machine with pod options, an ice machine near the elevator, and a filtered water refill station! Also a vending machine for purchasing items. Only knocking off a star because.. well.. it's not a 5 star hotel haha. The AC was a little loud at night, and we were bummed there were no table games for a quick blackjack game as the website does say "The Western Village Casino is a winning environment where you can play the best in slots, table games, and more". However, I don't think I've ever found a better bang for your buck hotel in my life.

Quality/Quantity - We have only really come here for their Steak House; see other reviews…read more Well, we came today because there was NO traffic. We got here 30 minutes early and the restaurant said they could NOT seat us early and 50% of our group had to be here. So I went to the penny slots to kill time. A hard working waitress was delivering drinks to all the people around me, so I tried to order one but she said she had to move to another section?!?! After she was done with delivering her drinks she made a special trip back to see what I wanted and got it for me immediately. THANK YOU. Ambiance - We are already Peppermill loyalty members (20% off for locals, but NOT here). So my wife went to get her player's card while I gave my machine some $$. 145 rooms & suites with kitchenettes. The inn is across the parking lot from the casino. Plenty of parking, but we almost always end up in the rear of the parking lot. Gift shop, EV charges, etc. 4 Restaurants - The Steak House, Pancho & Willie's (Mexican), Primo, (Italian, pizza), Cafe Belline, and of course, bars and lounges. Service - Good. Price - Generous tip. Plus I only lost $5 playing the penny slots until our dinner reservations were due. I guess it's inexpensive compared to if I had to buy another glass of wine in the Steak House. :) Owner Comment - Congrats on all your success for over 40+ years. 1983 - Peppermill acquired.

I haven't been to the Nugget in years, frankly it was a hole and mostly still is…read more We had concert tickets for the outdoor venue. We heard it was redone and better. The casino is still so smokey. They either need better ventilation or prohibit smoking completely. The patrons at the Horseshoe Bar were obviously overserved. Screaming drunks, stumbling people. Honestly, where is security? Our room was on the 19th floor. It was a corner room and actually quite nice (until it wasn't) the king bed was comfy, there was a chaise lounge and 2 chairs. We overlooked a train yard and metal recycling plant. If you looked up, instead of down, the view was quite nice. Then, it happened. Hot water was running brown in both sinks and the shower. I called the desk, they said let it run. We did. Still brown. The white wash cloths were discolored. She said the cold water is okay to drink. Ummm, no. I asked for bottled water to be sent up. At midnight, when it still hadn't arrived I called the desk. No answer. I affixed a note to the door asking to not knock, just leave the water, which they did. The only redeeming quality is Anthony's Chop House. I won't ever stay again.

Bed bugs, two room moves, and absolutely no mitigation plan!!!…read more I have never written a public review before, despite plenty of less than perfect experiences. I worked in the service industry for years and generally believe businesses deserve the opportunity to make things right. The Nugget had that opportunity and chose not to.. During our stay for Hot August Nights, we discovered bed bugs in room 1638. Security responded promptly, confirmed the issue, documented it, and moved us to room 2838. That replacement room had a long standing AC leak, saturated carpet, peeling wallpaper, and visible growth behind the wall covering. Engineering inspected it the next morning and told us we absolutely could not remain there. We were moved again, to room 1242. The frontline employees were kind, responsive, and genuinely helpful. Management was the problem. We repeatedly asked what the hotel could do to prevent us from carrying bed bugs into the next rooms or home with us. There was no laundry service, no heat treatment option, no containment procedure offered, and no written policy or protocol available when requested. We were allowed to move the same luggage and belongings from 1638 to 2838 and then to 1242 with no mitigation whatsoever. If we had picked up hitchhikers in the original room, we could easily have carried them through multiple hotel rooms and eventually home. We are now home and spending our own time laundering and heat treating our belongings because the property offered no assistance with this before our departure. Manager on Duty Cole Hughes was particularly disappointing. After initially avoiding speaking with us directly, he ultimately offered no meaningful assistance and told us, in substance, that once we left the property the problem would be ours. He then directed us back to Security, whose staff had already done far more to help us than management had. We requested management follow up in writing while we were still on property. No response. We requested information about what to do if we brought bed bugs home. No answer. We were told Risk Management would contact us in 7 to 15 business days. Before departure, I ultimately obtained the Risk Management phone number from Security myself. I called after returning home and left a message. This is what bothers me most: the Nugget responded to the rooms, but not to the guests. Moving us was necessary. It was not a complete response to a bed bug exposure. If this is what corporate ownership has turned guest service into, relocate, document, pass the customer to Risk Management, and wait for them to leave, it is incredibly disappointing. I am writing this because future guests should know: if you encounter bed bugs here, based on our experience, do not assume the property has a meaningful procedure in place to help prevent you from carrying them elsewhere or taking them home. Security and Engineering deserve credit. Management absolutely does not.

We got to Sparks early and we're hoping for an early check-in. The gentleman at the front desk said…read morethat unfortunately the hotel was fully booked the night before and he couldn't get us in at 11 AM. But he said he thought that he could get us in soon. We gave him our cell number and 45 minutes later while we were having lunch, my phone rang. It was the front desk, indicating that our room was ready for us. When we got to the room, it seemed newer than most Fairfields. There weren't signs of wear and tear and we had a good nights sleep there. We were traveling and left very early so we can't comment on the breakfast.

If you're looking for a hotel that truly understands hospitality, this is it. Fairfield by Marriott…read moreInn & Suites Reno Sparks absolutely stands out, and it's because of people like Larry Cardarelli. I stayed here previously and was genuinely hoping Larry was still part of the team, and I was beyond thrilled to see he is. Larry is the definition of professionalism and hospitality. He doesn't just do his job, he elevates the entire experience. He checks in on guests, makes you feel welcomed, and somehow remembers faces in a way that honestly feels like magic. With how many people come through those doors, the fact that he remembered me made this stay feel incredibly personal, like coming back to family. And then I walked into my room and found the cutest little towel puppy waiting on the bed. That moment right there, that's the kind of thoughtful, unexpected touch that turns a stay into a memory. It genuinely made me smile. The rooms are spotless. I'm very particular about cleanliness, especially bathrooms, and this one exceeded my standards. Everything was immaculate, fresh, and clearly cared for. This hotel has something special going on. It's not just clean rooms and a good location, it's the people, the attention to detail, and that feeling that you actually matter as a guest. Larry, if your leadership team is reading this, he is a standout employee and a huge reason guests come back. Please recognize the impact he's making. I will absolutely be staying here again.

I wish I could give a 5 star review because the experience and service is always amazing here but I…read morefigured 3 stars might draw some attention to an issue I've noticed I go to the driving range by the water to hit golf balls late at night quite often and it never fails I see hundreds of COCKROACHES running around the ground the bricks and under the mats that you hit the golf balls off of, my wife won't even come out there with me anymore because she's afraid of one crawling on her because she wants to sit down on the brick wall to watch me hit balls, I'm also afraid of them crawling into my beer or into my golf bag and me bringing them home with me, GSR really needs to do something about that, makes you wonder where else they are at in the casino

Who is the fucking idiot who is managing the parking at this place…read more Zero parking with multiple events happening. Don't bother. Won't buy tickets to concerts at this place ever again

I had been to the Jesse when they were under previous ownership and enjoyed that one visit. So I…read morewas eager to see how new management lines up. We made a reservation for their Turkish breakfast on Sunday and it seemed like inside and outside was ramping up in busyness. We were seated almost immediately upon walking into the establishment and got to see a bit from the bar and from outside. I've had Turkish food before, but I've never had the experience like this Turkish breakfast. We had Turkish coffee, traditionally strong, and an assortment of bread, cheeses, spreads, Turkish sausage, honey with clotted cream, eggs and pastries. Everything was delicious, savory to sweet. The service was very prompt, our waitress and other staff members checked in on us regularly, brought in new dishes and took the empties away every time they passed by. Happy to have seen the changes this business has gone through and hoping to make Turkish Breakfast in my weekly rotation

if you're looking for a traditional chain hotel with all the standard amenities, this probably…read moreisn't the place for you. however, if you enjoy unique boutique stays, i think you'd really appreciate the jesse. parking & check-in were simple. the property has a restaurant, bar, & coffee shop on the first floor, with the hotel rooms located upstairs. there isn't an elevator, so you'll need to carry your luggage up the stairs. the room was modern & absolutely stunning. the only real downsides were that the surrounding area can be a bit noisy & the room stayed a little warm, even with the a/c running. that said, the hotel provides both a sound machine & earplugs, which i thought was a nice touch, & the warmth is likely due to the exposed brick walls. overall, if you love boutique-style hotels, i'd absolutely recommend staying here.

Stayed at this property during the chicken wing cookoff. It wasn't too far away from the action in…read morewalking distance. The room was amazing to stay in. It was pretty modern compared to some of the other Marriott's I've stayed in. A lot of space in the room but I feel the restroom could have needed a bit more space. It has all the things you could want, fridge, space to make out your clothes away, security safe. They have a small section in the lobby in case you want sodas or snacks. If you are in Reno on a quick trip I'd def recommend this place. Next time I come I heard the sushi place across the street is pretty good. PS. Didn't give it a 5 star due to the thin walls. You can hear almost everything in the morning when people are starting to move around

This Courtyard was disappointing. Damn these employees hate their customers. No hellos or eye…read morecontact or name tags or anything. Makes you realllyyy uncomfortable traveling alone. Water bottle filler in the gym. Wall AC. Microwave and mini fridge. Lots of homeless in area and sleeping on the river. Lots of bugs. Views are nothing- trees you can barely see water. There is a nice side patio by the river but bugs are plentiful. Parking is only $15 but you have to go outside and in the elevator to the garage across the street. Coffee shop across the street opens at 7ish. Courtyard "Starbucks" opens at 6:30 but again the staff is :( Room had a broken light fixtures and all the soap holders in the shower was loose with screws out. Also, the room stank whenever I came back so maybe shared with a stinky neighbor? Would I stay here again by choice? No.