I can't say enough great things about this salon. It's a wonderfully calm, professional and…read morewelcoming atmosphere. I've lived and had haircuts at high-end salons all over the country, from New York and DC to LA and SF, and I've only met three stylists that send me home with a haircut I'm happy with--one of which is Kate. I am a no-maintenance, no-product kind of guy, which means the haircut is everything. It has to stand on its own with no help from me yet still look professional and put-together. Thanks, Kate! Appreciate having you in the Rockford area.

I had recently moved to the Rockford area when I was looking for a salon & Lucette's caught my eye…read moreright away. They have such a good vibe and aesthetic that makes you want to have a self care day everyday. I've been coming to Lucette's for at least 6 months now and absolutely love it everytime. I've been to a few of the girls like Aly & Megan and there are my absolute favorites! I wouldn't go anywhere else, thanks for always being so kind & uplifting!

I felt so special, like I've known her forever. My first time at K RAE, she took her time, never…read morerushed, love my hair cut and low lights. I recently lost my husband and needed a kind, compassionate person and she certainly filled my need. A genuine sweet lady!

Kavena is a master at color and highlights! She is very honest about what she can do to your hair…read more You tell her what you are looking for and she may say it will take a couple of visits to get it where you want it to be. Like Platinum. I appreciate her honesty. She is very attentive and doesn't rush you out. She is very professional and has wonderful products you can purchase for your specific hair needs. I like the fact that she has her own studio - it's quiet, you can enjoy a conversation with her, and you have her undivided attention without distraction. I get so many compliments on my highlights and haircuts. I'm always proud to give out her business card. I know she can fix just about anything! A true professional!

I am from Chicago and it's very hard to find a quality professional in this area…read more Thank you, Thank You, Thank You Robin!!! I have very crazy hair and must be tamed and needs a lot of TLC and me too... Never disappointed ... Lifer

Amazing job, great colors, was everything I asked for. Robin did 3 colors in foils and she went…read moreabove any beyond any hairdresser I have ever gone to. Looks so good, my hairdresser for life!

So glad to be moving closer. I've been paying over $100 every 6 weeks to get my hair done and…read morewalking away feeling like nobody listened to what I wanted. Not any more. Lorleanne is truly amazing! She listened to my woes and fixed me up. She took time to explain every step of the process and gave loads of fantastic suggestions to help me with my daily routine. I have the best cut and color I've had in 3 years! Can't wait for my next visit

I have A LOT of curly hair, and usually spend a hefty amount on cuts. Not only was it really…read moreinexpensive to have my hair cut, but I was exceptionally pleased with the results. The stylist was very sweet and had some great ideas on how to keep my hair manageable and current. I've also taken my daughter to have her hair cut, and my husband wants to start taking his business there as well. The atmosphere is fantastic, the staff welcoming, and the service on point. I definitely recommend Hair Affair to everyone who asks, and will continue to take our hair business to them.

Let's just rave for a second. First off, I love any salon that let's me book online, because let's…read morebe honest, we're all busy and I don't need to be playing phone tag for appointments. Second, any salon that let's me book a late night appointment is GOLD. Most salons close by 5 or 6, which is beyond inconvenient for most working people and I booked a nail appt at 9 pm! I had Nickee and she was so lovely! She helped me choose a super fun color for my pedicure and was just really nice to chat with. She even gave me a glass of wine. My feet look gorgeous and she was meticulous with the paint; my feet feel and look fantastic. Winnerr chicken dinner!

Allison smith does the damn thing!! Quality service with quality time!! By the time you leave you…read moreguys will be best friends , I 100% recommend fuzion and also Allison

LOVED my experience at Mane Expressions yesterday afternoon getting a hair cut. I called Sanctuary…read moreat the last minute for an afternoon appointment and they couldn't fit me in at a good time amidst my holiday shopping, so they recommended this sister salon. The salon was inviting and decorated nicely for the holiday. I had to wait about 20 minutes before my service began as Pattana finished up her previous service, but both Pattana and the girl at the front desk were apologetic and made me comfortable in the meantime in the waiting area. The bathrooms were clean and I was offered tea/coffee/water right away after coming in for my appointment. The salon also uses Aveda products, which I LOVE and are great for all hair different hair types. Pattana was a great stylist. She was warm and friendly and made sure that she knew exactly what I wanted for my cut. I hadn't had a haircut in several months and brought in photos of a long bomb on my phone. She made sure she looked carefully over the photos and that I understood how the haircut would frame my face and be different lengths in the front/back. I appreciated how much care she took to make sure I would be happy with the final result. Throughout the cutting process, she made sure I was okay with the length that was being taken off. When I wasn't sure if it was too much, she agreed to leave the length and to cut more later if needed. The end result was perfect. Thanks for a great cut, Pattana! I would definitely come back to her and to Mane Expressions after such a great first experience. The cut was $35 + tip and I left loving my new look!

I'm very unsatisfied with my hair and my experience. My hair feels fried, stylist didn't listen to…read morewhat I wanted, and I've had to go elsewhere to have it fixed. also didn't appreciate all the racist comments I had to hear during my visit. Disgusting. Waste of $300!

Absolutely amazing thank you everyone was kind and very skilled hairdressers…read moreI definitely recommend and will be visiting again Thank you

Love Maria Lungo! She works magic on my hair! Super sweet! She listens to what you would…read morelike....offers suggestions....all spot on!

I had a terrible experience at this salon, primarily due to the actions of Marita. I went in for a…read moresimple toner to correct brassiness while keeping some of the blonde for dimension. However, she insisted on lightening my hair further, claiming that toner alone would turn it green. When I tried to clarify what I wanted, she shut me down, saying, "Don't tell me how to do my job." Initially, I thought she was joking, but given how she treated me afterward, I realized she likely wasn't. The next morning, I woke up unable to brush my hair properly. I felt stiff, tangled chunks in the back of my head and immediately called the salon for help. The receptionist booked me an 11:30 AM slot, and I asked to speak with Marita to let her know I was coming (assuming we were still on good terms). Instead, she rudely dismissed me, accused me of wanting a free service, and told me to "just wash it off." I then spoke to another manager, Christina, hoping for better customer service. Unfortunately, she also shut me down, refused to let me come in that day, and told me I'd have to prepay for a future appointment just to be seen. I ended up having to go to another salon, where the stylists confirmed bleach had been left in my hair, causing significant damage and breakage. Mistakes happen, but how a business handles them matters. Instead of taking responsibility, Marita and Christina ignored my concerns and refused to help--leaving me with severely damaged hair. If you value your hair and good customer service, I strongly recommend looking elsewhere. Photos and screenshots will be posted to comments They had me sign a form agreeing that they couldn't guarantee the color would come out exactly as I requested. When colleen reached out to me this week after this whole incident, she also dismissed my concerns and lead with what I signed even after I explained the color was not the problem, the bleach was. And then stopped responding

Had a negative experience last time I had a facial here but it was one incident and a specific…read moreperson so I gave it some time before coming back to see if things improved. The person I had no longer works there so I was excited and hopeful that my experience would be better. Unfortunately, this recent experience was no better. The visit began with a disappointing start when upon check in we were informed that the steam room was out of order. This is a small business (my sister and I were the only clients in the women's section) and the only spa amenity is a small steam room. There is no sauna, hot tub, salt room etc. The steam room is it and it was closed. Not a good start but whatever things happen and I'm here for the facial. Had Adriana who by all accounts was doing a good facial until about 30 min in after putting the heated cloths on my feet...she said she would be right back and left the room! I have never had someone leave the room during a service anywhere. Usually when they put the hot towels on your feet they work on your hands or massage your neck and shoulders. So this was strange. From my last experience, where the esthetician kept leaving the wet towels on my face and sat in the room without touching me until the cloths got cold, I expected to not have it happen again. Unfortunately the same thing happened. Don't know if this esthetician had to use the restroom, felt sick or what but she was gone for a while. I was left in the room with the wet towels on my feet and nothing else being done while she was gone. She was gone for about 5-7 minutes and when the appt is only so long, any time there are "no hands on" is time that is lost during the service. It could have been spent giving a neck and shoulder massage which I never received. I've always had the neck and shoulder massage performed with a facial and I believe was meant to be performed as I was told by the front desk to remove the bra because a neck and shoulder massage was included. The esthetician leaving mid appt resulted in the service being stalled and her not having time to complete the neck and shoulder massage. She was gone so long that when she finally did come back in the room the wet cloths from my feet were cold. There was no apology and she didn't even extended the appointment later for the minutes she was gone to make up the time. As if time wasn't lost enough, when she returned she then put cream on my face and then let it sit on my face for another couple of minutes without touching me or continuing to do something while it was on. It almost felt like she was just trying to use up the time during the 60 min session to just get through the duration. I kept moving to let her know that I was awake in case she thought I was asleep and wanted to take advantage by doing nothing. Still she continued to sit and do nothing. It's like if you felt sick maybe stay at home or put me with someone else. Because to me it felt like she wasn't all in and not doing her best. When the session was complete I mentioned my disappointment to the front desk. Truly, for the 60 min session, it felt more like it was a rushed 45 min session. I was told that a manager would contact me when next they were working. The business is open Tues-Sat. I went in on Saturday so I expected to hear back at least by Thursday or latest Friday. In addition, I filled out their internal survey to also explain my experience in writing and notify them directly. It's been more than a week since my service and survey and I have yet to receive a reply. I was holding off on writing on this forum in hopes that they would reach out to me privately but since they didn't seem to want to respond to the private survey only they see, I am writing on this public forum where they seem to see reviews, to ensure that they correct these issues so no one else has the same experience. I've gotten over 20 facials in my life and have never had the experiences like I've had at this local establishment. I live in Chicago and am used to state of the art spa facilities and impeccable services. This day and age when money is tight, it's a splurge to spend time and money on a nonessential expense like a facial. So when I do and the experience is not the best, it's really disappointing. I had a negative experience the first time. I gave them the benefit of the doubt and tried a second time with no better results. I will not be returning for a third time. They have lost mine and my sister's business. The old days when they were called Weiss Morris Day Spa and the service was exceptional are gone. This place used to be so great but sometimes things do not get better over time. Frequent staff turnover, broken facilities, inconsistent estheticians and bizarre inservice practices are all I need to move on. So I'm done paying for mediocre services from WM Day Spa. I will instead exclusively receive my spa services from the exceptional spas and professional estheticians we have in the big city.