TL/DR: This place is a high pressure money grab, zero attention to detail, extremely disorganized, and they round out the nonsense by charging your credit card for 16 weeks of classes without your authorization.
First, I purchased a four class Groupon to test the waters with my finicky 4 year old. But the "auditions" to participate in their JUNE recital (five months away) were before the lessons even started. We were told that unless we paid the 16 week tuition before the lessons started, we couldn't participate in the recital. But then, a month later in I get an invoice showing a recital costume on it, because SURPRISE! Planning a 3 minute recital for a small group of four year olds doesn't actually require five months of vigorous planning. So much pressure to purchase over nothing. That was the first red flag that this place is a bust.
Second, we started in late-January and two weeks in there was a snow day, then the following week they were closed for winter break. So within a month of the winter term starting, we had only had two lessons. Meanwhile, I'm getting emails reminding me to pay my balance pretty much since the first lesson. I started to wonder why they put their business on Groupon if they're not going to give people adequate time to decide if they want to commit and purchase their services? Red flag #2.
Third, and this seems petty, but when I finally followed the link to see what my tuition balance was, I saw they spelled my daughter's name wrong. It's not a complicated spelling either, so I'm not sure what the issue was here. She was also put into a Wednesday class, when I clearly enrolled her in (and had been bringing her to) a Saturday class. My enrollment was done over the phone, so maybe the person I spoke to just wasn't listening to me. Either way, red flag #3.
Forth, and the BIGGEST red flag was that they charged my credit card $200 without my authorization. To enroll in classes you need to provide a credit card number, but they promise nothing is charged without authorization. Up until now I was willing to just let all the nonsense go to see my daughter all cute up there on a stage. But now? No. This place is ridiculous, disorganized, and I will not be giving them my business. And I urge you to think twice before you give them yours, too. read more