This was an amazing experience! I wish we had this in the States. This was our first time here. You would probably want to stay here for a few hours or the whole day. They have a restaurant where you can eat. You can pay extra to get massages and treatments. We only did the thermal experience, the basic one. They have dry and steam saunas, cold plunges, and hot baths. The infinity pool has a pretty view of the St. Lawrence River. The changing room area was very clean, and they have everything you need. They have hair dryers, flat irons, shower gel, shampoo, and conditioner. They also have a water fountain to refill water and hot tea to drink. I love the lazy river and wish it was longer. I love the sauna with the eucalyptus scent. The only thing is the staff didn't give us guidance or more information about the place since it was our first time here. We just had to walk around and figure it out. read more

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This was my first time doing a spa like this. It was around $70 USD per person or $99 CAD after taxes. I did a cold plunge before in Illinois, where you had to alternate between a sauna and then a cold plunge. This one has multiple pools with different temperatures. One of the warmer ones was like a mini lazy river. There's an infinity pool with a nice view. They also had a couple steam rooms and a sauna. For the steam rooms, take one of the bowls and fill with ice before entering. Use the ice to hydrate your body while in there. For the cold plunges, there are directions of how long you should stay in there after being somewhere hot. We went on a Saturday morning after 10:30 am and left close to 2 pm. You're free to stay as long as you like. Each person gets a robe and a towel. I brought my own sandals. You get a key bracelet for your locker. They have plenty of shower stalls, hair dryers, and products to help you get yourself ready before leaving. Service was friendly. This would have been 5 stars except that there was an old woman that walked into the men's locker room. She was speaking in French and kept walking around in there. She had a robe on and sandals, so I know she did not get lost going to the women's. I notified the front desk and they sent people to investigate. I wish there was a way to scan yourself into the locker room, so that the opposite gender doesn't "accidentally" walk around. read more

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Great getaway to disconnect from everything. Strom Spa Nordique is right on the St. Lawrence River in Quebec and offers many types of massages, pedicures and manicures in addition to the basic entry option. To kick off our maximum relaxation day, my friends and I got lunch here and then got a massage before checking out the amenities of the spa. The basic Swedish massage was great! I enjoyed all of the heated pools, infinity pool, relaxation rooms with a fireplace, and cold plunges. There were so many cold plunges all around. I enjoyed the hammocks, various types of swings, infrared lounge chairs. It was nice seeing so many people relaxing there reading their paper books. We were bummed the lazy river was closed while we were there, but will definitely check out Strom Spa again next time we're around! read more

Had such a relaxing day here and stayed for 6 hours. The weather was perfect as it was cooler so that made the hot springs even nicer. I loved the swinging chairs you can lay in and my favorite spot was the lazy river where you can float around pretty fast using noodles. The restaurant food was amazing. I was so impressed. I had the artichoke soup and the potato with salmon. This was the best baked potato I've ever had! The presentation of the food was also incredible. The infrared chairs were cool. Really wish there was a spa where we lived because I had such a relaxing time. We ended our day by doing the citrus body scrub which smelled amazing read more

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This was our first stop in our anniversary trip to QC. We got a couples massage and then the thermal pools. The massage was very good. Not the best massage I have ever had but still very relaxing. My husband also really enjoyed his. The thermal pools were really great and such a nice view from the infinity pool. It was a chilly, gloomy evening while we were there so the thermal experience was extra nice. The lazy river part was also pretty fun. One negative was the gross couple doing sex stuff in the quiet pool. Overall pretty good, maybe a bit too expensive but a unique experience. read more

Great experience! One pool was clearly way hotter than listed. Salt water pool was great even tho people were very loud at one point. read more

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This place is absolutely gorgeous.. so many thermal experiences. You need to prepare to spend at least 3 hours if you want anytime to relax.. we only had 2 hours and didn't get to use any relaxation rooms. We loved every part of it! I agree with another reviewer, the check in is not a very relaxing experience, and they provide you with minimal information about the layout. It would avoid a lot of confusion if they gave a brief overview. Also, would be cool if they sold more apparel with the logo like hoodies and t shirts read more

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Stunning, and incredible value if you go during discounted hours. However it is super confusing to figure out the order of baths, and I realized that we actually missed a few things I would have wanted to try--but then again we did so much that I don't think we would have had time. I recommend asking a staff member about the location and order, as I felt confident I would figure it out on my own but I did it wrong, since there are so many baths... anyway, it was relaxing! Loved the eucalyptus sauna. read more

Strøm Spa Nordique - Day Spas Near Me - Quebec City, Quebec

I loved every second of my day there today, from our 1:00 lunch (salmon and potatoes-yummm) to 6:00 walking outside fresh from the showers. This was such a deeply relaxing and healing experience! Don't question it, just book it!! read more

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Beautiful spa located on the river in Quebec City. Many different therapeutic water choices. Mineral water, steam room, sauna, infinity pool, beautiful relaxing grounds to enjoy, full menu of spa services to choose from, or just enjoy the water therapy at the spa. Lovely restaurant. Very nice natural setting. A+ read more

I had the BEST time here. We came here in the morning, so it wasn't too crowded. The cost was $94 CAD. There is a discounted price of $59 CAD if you come in the evening. After we checked in and got our locker keys, we went to get our bathrobe and towel. In the locker rooms, there are bathrooms, changing rooms, and showers. Shampoo, conditioner, shower gel, hairdryers and flat irons are available. I arrived at the same time as two others, and our lockers were right next to each other. It was kind of hard to put my stuff away. I wish they spaced the lockers out. You are meant to have a relaxing time, so talking is discouraged and phones are not allowed. There are "2 Finnish saunas; 2 eucalyptus steam baths; 3 hot baths; 3 cold baths; 4 indoor relaxation rooms; 1 flotation bath; 1 temperate pool (infinity pool); 1 lazy river (Strøm River); outdoor relaxation areas." We also discovered a room with infrared chairs. The infinity pool faces the St. Lawrence River. Guests use the pool noodles to float in the "lazy river" that has water jets propelling them around. The temperatures of the baths were displayed, so you know what you're getting yourself into. I enjoyed most of it, but I only managed to dip my legs into the cold baths. Afterwards, we made our way to their restaurant, Nord, for lunch. Reservations can be when you first check into the spa. I ordered the trout gravlax. It was a light meal, but yummy. Before leaving, I took a shower. I liked how there is a space in the shower for you to change and hang your belongings. In all, we spent almost 4 hours here. I wouldn't have a problem with staying even longer! read more

Strøm Spa Nordique - Day Spas Near Me - Quebec City, Quebec

Fantastic and unique experience. Very relaxing way to spend a few hours. Clean and well kept.

This was a completely welcome respite after a week of traveling. I'm so glad that we decided to go on a whim after it was highly recommended by our friend (who at the time was working in Montreal). It was both our first time at a Nordic spa and we decided to do it on our first day in Quebec. The Nordic spa and Scandinavian hydrotherapy experience is to relax one's body first with a hot bath or sauna, then immerse oneself in cold water to release the tension. Alternating between the hot and cold temperatures with rest in between is one such ritual that people from the Nordic region have been practicing for centuries. Strøm Spa Nordique is built on the bank overlooking the Saint Laurent River. Keep in mind, one must shower, don on a bathing suit and sandal/slippers before entering any of the pools or saunas. Amenities: + Pools (indoor and outdoor) + Finnish Saunas (dry and steam) + Nordic baths and waterfalls + Beauty treatments + Lounges (indoor and outdoor relaxation areas with fireplaces) + Massage therapy + Panoramic views of the Saint Laurent River + Nord Restaurant + Separate shop that sells BORÉAL skincare products and swimwear + Free on-site outdoor parking Notes: * Hours: 8:30am - 10pm * Monday - Thursday fares: $64 before 5pm and $59 after 5pm * Friday - Sunday fares: $94 before 5pm and $59 after 5pm * A bathrobe, towel and locker is included as rental with each entry price * Payments accepted: Credit cards, Gift cards, Apple Pay, Google Pay, and Shop Pay Personal Faves: ~ Heated pool with Strøm River access aka lazy river where you can use foam pool noodles ~ Infinity pool overlooking the Saint Laurent River ~ Exfoliation Area (recommendation is to sweat it out in the dry sauna first before dry-rubbing with Himalayan salt and taking a cool shower to wash it all off) ~ Liquid station: filtered cold water dispenser as well as hot herbal tea that's brewed as soon as the stainless steel beverage dispenser is out (I believe they stop offering the tea after a certain time) ~ One of the Relaxation Rooms has the BORÉAL skincare products (cleansing milk, charcoal mask, and facial lotion) as well as eucalyptus cold towels ~ Tør Dry Sauna room overlooked part of the outdoor spa grounds as well as the Saint Laurent River ~ Vad Steam Bath room smelled like lemon balm (the ice dispenser outside wasn't working, but the recommendation was to rub ice on your skin after the steaming) If in the area, consider sparing some time to spend at Strøm Spa, because this Nordic spa experience is sure to relax and rejuvenate. During our visit, I appreciated that all guests adhered to stay silent and whispered if they wished to chat. It really does help set the tranquil atmosphere that these Nordic spas are known for. I suggested this place to another friend who was planning her visit to Canada in June and she totally loved it too! read more

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Good god this place is magical. Go before sunset and plan to stay through dusk so you can spend time in the pools and watch the lights across the river turn on while you relax in warm pools. We spent 4 hours here and it was such a highlight of our stay. read more

Strøm Spa Nordique - View from lobby, looking out toward pools - Day Spas Near Me - Quebec City, Quebec

I everything went well awesome place pay the additional $30 Canadian dollars for the salt pool it's worth it Liked it so much that my wife and I will be visiting all over again even though we live wayyyy south read more

While researching for things to do in Quebec, I came across Strom Spa Nordique on a YouTube vid and I knew I had to make a visit.  We also got lucky that there was a promo online for Buy 3 get 1 free entrance so our group of 4 took advantage of it on our trip.  My favorites were the heated lazy river where you can use foam pool noodles, the Infinity pool overlooking the Saint Laurent River, the various hot baths and this hidden indoor room with heated chairs. The guys in our group did try the cold baths for fun, which was NOT a good idea. They ended up screaming like little girls and we got a warning to get kicked out of the spa.  Apology to the patrons that day! We spent about 3 hours here trying all the pools and different rooms. If we had more time on our trip we would have definitely booked a massage.  I highly recommend Strom Spa to chill, relax and rejuvenate.  They do provide lockers, a bathrobe, and a towel.  Do bring slippers, a water bottle, and change of clothing.  We didn't have a car on this trip, so unfortunately we had to walk back up a very long flight of stairs to get back up the hill, therefore plan accordingly. read more

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Very mixed on this place. The location is beautiful and kept clean. I had issues booking on the website so I went in to book for the next day, I went with a spa package to get the most bang for my buck. When I arrived to check in the front desk staff was extremely rude, and annoyed with the few questions I asked. With very little guidance you have to wander around to find everything. I had a Swedish massage and basic facial, both were great, and that staff was friendly. The restaurant was extremely slow, beware it took an hour and a half, and all I had was soup and a salad. A couple things to note: - do not shave before hand, the salt exfoliation and floatation pool will sting - bring sandals - they only provide 1 towel as part of the package, so that's for all the pools/spas and if you want to shower after - bring a reusable water bottle to refill through out the day All in all it was a beautiful place and I would recommend but just be prepared. read more

Le 2 juin 2025, j'avais choisi le Strom Spa car j'offrais à une amie pour son anniversaire, une journée au spa. J'ai arrêté mon choix à ce centre car il y a plusieurs piscines, mais surtout pour la rivière. Car mon amie adore l'eau et les piscines, elle est moins fan des saunas. Cette journée là, nous sommes arrivés et au comptoir de réception le Mrs. nous a dit que la rivière était fermé pour bris, alors quand fait elle était fermé pour l'entretient annuel. Ce qui veut dire que cela était planifié depuis longtemps et qu'aucune information à ce sujet n'était mentionné sur le site ou lors de la réservation, car sinon j'aurais changé ma journée ou l'endroit. Première déception. la deuxième est que je suis allée au toilette et dans ma cabine, il n'y avait AUCUN papier de toilette !! J'ai dû crier à ma chum de venir me donner du papier, PAS GÉNANT PENTOUTE Par la suite, nous avons passé un bon moment mais pas optimal car il y avait tellement de monde, que même si tu voulais relaxer les vas et viens, porte qui ouvre et ferme. Même si nous devons garder le silence, il était difficile de relaxer. Se sera la première et dernière expérience dans cet emplacement. read more

It looks and sounds incredibly luxurious but the entire start and end to the day was less to be desired and that's due to the long lineup to just get in followed by the out of service everything in the change rooms. The overall spa itself once you're in is great, lots of different pools, saunas, scrubs, views, etc! My favourite little spot was the outdoor fireplace while sipping on hot tea after a pool dip. The reason for the three star is this experience left me feeling like there were so many missed opportunities for this spa to be incredible. Let's talk about the line up first! We arrived to the spa 40 mins early (yes we had a reso at 7pm) and to our surprise the line up to just get in was out the door, it felt like a public pool, not a spa. Thank goodness we arrived when we did because the line took the full 40 mins to get through! The system is so poor, there were three attendants checking this massive line in, but then one attendant kept having to hop over to the check out line as people had to pay outstanding fees so now we're down to two people. These ladies also were the ones who had to hand everyone towels and their robes and explain where the change rooms were which again no wonder the slow line. This spa needs more staff and help and while these attendants did a great job and remained calm I couldn't help but feel badly for them as they just never had a lull in the line. This is also the very first impression of the spa which is not a good one, it made me feel really apprehensive that the $60 we spent for the experience was gonna be a crowded sardine experience. Thank goodness the facilities are as big as they are as this didn't end up happening. The bathrobes also need some TLC, they're thin and clearly have been through the wash so much that they aren't entirely comfy. You're also given only one towel that get soaked throughout the visit because you're in and out of pools, this is also the towel you're meant to use to shower with as there are no additional towels in the change room. Now let's talk about the change rooms, everything was pretty much out of order or broken. I went to shower and when I got into it, both the shampoo and condition push buttons were broken so alas no shampoo or conditioner came out. I noticed someone before me had broken the tops off in desperation to wash their hair and so I followed suit lifting up the top cover and grabbing at the mound of shampoo and conditioner - this was such a budget experience. Then I had to dry myself with my sopping wet towel lol. After the shower I was so excited to test the spa products in the bathroom as most great spas have lotion and product to test so you're likely to buy some on the way out, but not Strom! They had one small push lotion that had absolutely zero scent and felt like it was purchased from a drug store. I was so disappointed by this. I also turned to grab a drink of water but nope, the fountain was out of order. It's misses like this that totally downgrade the experience which is such a drag as it's meant to be entirely relaxing. My advice to Strom is market your product in the bathrooms so people can try it out as intended and be inclined to buy it so you can make more to hire more staff to check people in. Or take a page out of the Nordic spa book where the wristbands are digital and for any additional purchase your card automatically gets charged etc. this way you don't have to have an attendant for check out. Also fix things in the change rooms and provide one shower towel for people to dry themselves with. read more

We reserved our nonrefundable, non changeable evening thermal experiences online for the evening rate. We did not pay ahead. There was ample parking. There were only a few people in line, on a holiday Monday, Quebec Day, in late June. The line did go slowly, not sure why. They did try to charge us the full day rate but upon explaining that our nonrefundable reservations were for the evening rate and checking with a manager, they did respect the evening rate. We got one robe and one towel (which could be traded any time for a dry towel) plus a wrist band with our locker key. The locker rooms were fine. The entire spa was not crowded on this summer holiday evening from about 5 - 8 PM. Towards 8 PM, there were many couples which changed the vibe a little towards date night. We went from lazy river, hot tubs, steam rooms, saunas, hot pools (mostly 98f, one was 102f to cold plunges (the 55f plunge was closed, the others 60f and 65f) and relaxation areas. The weather outside was very comfortable; I'm not sure what it would be like if the outdoor temperature was much colder as many of the relaxation areas were outside. All of the thermal experiences are outside so walking from a sauna to a cold plunge is outside. The spaces were clean and comfortable. The shampoo, conditioner, and soap dispensers were broken with the top lid ajar. I'd bring my own next time or just plan to rinse off only. We left our phones in the lockers. There were a few people with phones here and there. A couple people had books to read in the relaxation areas. It was relaxing to be phone-free though. People generally respected the silent and whisper-only signs though I could see it being noisier if it was much more crowded. Great experience, would go again. This could change if the space was very crowded. read more

I want to give a fair review, having been to Iceland spas just this past November. But I feel this could be a lovely spa if there were a few changes. Checking in was tough. There were 3 attendants and they are catered to the premium line while the check in line was 20 ppl deep. Information of the spa. They didn't really tell you what was available or even give you a map? Odd bc you have to basically walk around in the cold and figure it out. Just made the experience not as pleasant. My number one suggestion. Ppl are wearing their shoes in the bathroom and showers and everywhere ? It was gross really bc a lot of ppl were not wearing shoes either and it took away from the clean spa experience. Spas should prohibit shoes in clean areas like the spa and bathroom. Lastly... ppl steal robes and you can't talk at all. The water was warm. The eucalyptus mist sauna was nice. read more

I can't fit my entire review within Yelp's character limits so for my full review please read what I wrote on trip advisor: https://www.tripadvisor.com/ShowUserReviews-g155033-d15292862-r881869356-Strom_Spa_Nordique_Vieux_Quebec-Quebec_City_Quebec.html This was bar none the worst customer service I've ever experienced in my life. Awful reservation process, inconvenient check in process, they have no idea what their spa packages include. The heaters don't keep the robes from freezing in the winter. If you want a new dry robe, prepare to go through a nightmare of humiliation to get a dry robe replacement. The spa restaurant was the worst part of our day. Sat us 30 min after our reservation. Sat us at SEPARATE tables. Ignored us and kept us there for THREE hours. Got all the bills wrong. Checking out was equally as awful. Please read my entire trip advisor review if you are going to visit here. read more

TERRIBLE customer service. They had a promotion 30% off two or more massages. As we are only their for a few days, I needed to check availablilty for 2 before purchasing. I called two days and 1 day before the promotion ended and did not get a call back until it ended. They admitted they had a record of my calls, but they would not extend the promotion. Their excuse was they were too busy to call back. If they continue treating customers this way, they won't be too busy for long. Stay away read more

This has to be the best STROM location ever! It's set on the edge of the cliff overlooking the mighty St Lawrence river. Hang out at the edge of the 37C infinity pool and watch the various vessels cruise by from huge cargo and cruise ships to zippy speedboats and seadoos. Or if you feel like being in a river yourself, grab a noodle and bob along the lazy river with a couple of water jet alcoves. The place is clean, spacious and has numerous installations that just make sense! If you happen to be in Quebec City, I definitely recommend scheduling at least a half day there!! read more

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Be warned - this place is a shit show! They are rude, there are hidden charges and the experience is NOT worth the cost. They will book you for a time when they are not even open. The staff is unapologetic. Spend your money elsewhere! read more

Had a great time. You get a key and locker. The locker rooms have showers, restrooms, blow dryers, and straighteners. There's a ton of pools and saunas and rooms to chill in or try. People brought books to read in some the lounges. Can't have phones out taking pictures. Every once in a while someone would come around and tell you to stop. Got a massage also and it did have a tip envelope for after which I wasn't accustomed to or was expecting, but bring cash I guess if you want to tip. Overall a great experience. read more

Thermal experience itself was incredible - the dry and steam saunas, cold plunges, and hot baths, as well as the aesthetic of it all were wonderful. Tea infusions are delicious and soothing to drink. Didn't care too much for the infrared chair experience though, but that's just me. For the negatives (1) the heat lamps were not warm at all, leaving the hanging towels/robes soaking cold and wet. (2) Considering the large crowds permitted in per day, there should be staff reminding people to keep their voice levels down. (3) The three step facial routine is great but should be offered (or offered again) in the bathrooms to remoisturize after showering at the end. (4) The shower gel, shampoo and conditioner smell good but are absolutely poor quality and wash away the entire allure of the preceding spa experience.... Extremely drying and no moisturizers provided to apply afterwards (see point 3). If I had known that this spa (!!!) does not provide moisturizer, I would've packed my own serums. (5) Staff are sort of absent... very slow and artificial. (6) The map is extremely confusing and there is no way (without wandering around) to know what is where in order to plan things in an appropriate order. (7) There should be more clocks everywhere so that clients can keep track of how long they've been in a particular area, both for their own health and to be considerate of others who are waiting to enjoy certain experiences - staff should also help reminding people to move things along in highly congested areas. Overall good experience but major room for improvement for me to return again as someone who will be staying in the area frequently. read more

Others have commented on the online/"gift certificate" problems. I wish they would fix it. I wonder if it's just the Englais site? We had a very helpful person at the front desk. We did have to wait a little bit to get in but once in, we didn't have any problems. We did make a reservation for dinner, but the only reason we ate there was because we didn't have a car to drive ourselves around. It would've cost a lot to leave the place just for dinner and come back. Entrees were pricey but we ordered a few appetizers and it wasn't too bad. We purchased the after 5pm Mon-Thurs package and went on a Thurs. Lots of workers but I didn't see anyone cleaning the locker/bath rooms. Could've used one or two attendants. Also you can grab lots of towels but we were told only one robe per person per trip. Keep it dry when you can. The infinity hot tub was great but we loved the flotation pool. I was concerned when online said to keep talking to a minimum in this pool but it was very relaxing with music in the water HOWEVER there was a man/couple who were talking and splashing while we were trying to float/relax. It was very disturbing and there was no workers there to enforce the rules. When I say disturbing I mean he was BLOWING HIS NOSE over and over again. My god man ewwww!!! Bring shower flip flops, I did everything in my power to not walk on the floors with bare feet or touch anything in the changing rooms/showers. I kept hearing the line from Macklemore's Thrift Shoppin about those shower curtains.. they smelled like R Kelly's sheets.. read more

Disappointment = Expectation - Reality. I expected calm serenity in a clean efficient environment. What I got was an hour wait to even get to the locker room. I got an arrogant employee who was supposed to check me in and ignored me completely as I stood in front of him waiting. Said he thought I was waiting for the employee next to him. That terminal had been empty the entire time. I also got a disorganized locker room with dirty bathrooms. Finally I got to the actual experience which was good. Not amazing, but good. My body felt good after. My brain was still addled by the inefficiency when I had to stand in line again to turn in my key. Please, Strøm. Have an efficiency expert come help you with your system. It's straight up rubbish. Thanks. read more

Strøm Spa Nordique - Super long line due to inefficient system. - Day Spas Near Me - Quebec City, Quebec

So once you get in it is amazing and worth it. However the website is an absolute mess. So here is what I learned. You might not get in. If you want to get in (even if you have a gift card) you MUST get on the waiting list as soon as it opens. YOU MUST. We were on it for almost 8 hours before being called. NO ONE will ever answer the phone so don't even try. You can request a call back and it might happen. The robes are small and thin. Bring your own water bottle. read more

This is the best spa you can ask for. When it's -12C outside and you dip yourself in 40C of hot water overlooking the partially frozen Fleuve Saint-Laurent with chunks of icebergs in it.... what more do you want? This place has only been open for 3 months but it's already packed with people. If you come before 11am and after dark the rates are cheaper. But even regular price was around 50 cad so it wasn't bad at all! I only had the basic Thermal Experience which gave me access to all the pools and saunas, minus the floating room. You can customize what you want and add massage, facial, body treatment, meals, drinks, etc. but the cheapest price to get in is 39 cad with non peak hours. They had several hot pools of different temperatures and few cold pools. For the authentic Nordic experience, you're supposed to soak in hot water for 15 mins and dip in the cold for 10 secs then relax to fulfill a cycle. It was so cold nobody really used the cold pool lol. There were also wet and dry saunas and rooms with either lounge chairs and hanging wick chairs to relax. I'll leave the rest for you to discover. Every spot had a pleasant surprise! It's really like a spa wonderland and a semi water park for adults!!! I heard they spent 20 million on the renovation. The other spa in the forest used to be the best but my local friend said this is her new favorite! And I can understand why! No indoor spa in any hotel can top an outdoor spa like this, with an open view and snow around like this! This is definitely a highlight in our Québec trip! read more

Had a 60-minute massage with Claudia and it was fantastic. She was super professional and confident. The entire Strøm Spa staff was friendly and laid-back. Can't wait to get back! read more

My wife and I visited during our trip on our honeymoon in February a few years back. Was the most magical experience I've had. Getting some massages, then wading in the heated pools with your hair freezing in the cold air with a view of the lights on the river--fantastic. read more

Amazing experience, just be prepared for crowds like going to a large workout gym. I did every hot pool and steam/sauna room under the stars at Christmas week! Remember sandals - they may have loaners idk. I did not have time to plan food but it looked amazing! I wish we could open similar place in my home town another coastal resort community read more

Watch your credit card! I was at Strom Spa, Old Quebec on Saturday Feb 1. I was charged almost $700 for services for someone else with the same first name. To date no email or CC refund, despite numerous phone calls and emails. Have had to escalate through credit card service. Very poor customer service. Anyone can make a mistake but they need to correct their mistakes! Completely negated the positive experience at the Spa itself. read more

I was a bitt worried after reading many negative reviews but I had a fabulous day at the spa. I signed up for the 8:30 slot and was literally the first person in line when I arrived at the door at 8:15am. I think that is the best time to arrive because you won't have the long lines on arrival. The spa was very clean and I loved trying out all the different spas and saunas. The quiet rooms were a perfect stop when my Body needed a rest from the water. Checkout was quick when I left at 11am. read more

I'm sure this place is great if you actually get in however when I went, it was a total mess. They booked me for 8:30 and when I showed up, they weren't even open!! When I went to my rebooked appointment, they demanded that I pay an additional sum for the last minute booking and were extremely rude. I was so frustrated by the disrespectful manner of the staff that it was hard to enjoy the actual spa and so I left. Not worth the $$ read more

The TripAdvisor tour certificate was confusing; I guess you need to call & schedule a time? Or go in-line?!? I tried both but there were no times showing up for the day I purchased. WTF? We showed up and after multiple attempts to e-nail our certificate, they finally took a picture of it & we FINALLY - 30 minutes later, got our keys, robes, slippers & towels. Outside of the check-in process, it's a great experience; The facilities are really amazing! I'd plan to spend a couple of hours; there's a lazy river, a cold plunge bath, dry sauna, salt for exfoliation & a beautiful view of the river from the infinity pool. Lots of lounge chairs & fire pits (unfortunately, they do make the grounds smell like kerosene) & even hammocks. If you need a massage after walking around the city all day, they do offer them for an add'l price. read more

This is the most relaxation place on earth! The massage was wonderful, the facility is beautiful, many pools, jacuzzis, hammocks, and relaxing rooms. read more

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I would have given this place much higher review but we took a package for $600 for 2. The checkin person dismissed us and did not provide any information to us and also didn't give us the access that was part of our package. We had to go back and she was not apologetic and just said she forgot. They also failed to inform us that the meditation and floatation beds were closed which were part of the package. The change rooms had overfilled garbage cans, no paper towels to dry hands at the sink, empty lotion containers. The showers were full of mold and hair all over the floor. None of this lack of cleanliness was due to no staff as I saw them coming in and taking the towel bins and walking around. The pools were great and the wellness factor was nice. The massage was not worth it if you are use to getting professional massages. read more